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Customer Experience Exchange E-Zine Issue 2 by SearchCRM

January 31, 2012 - (Free Research)

This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies.

(EZINE)

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CRM Sheds Light on Tommy Bahama Customers by Infor CRM

January 16, 2012 - (Free Research)

Read this brief article to discover how this growing retail chain of "island fashion" utilizes their loyal customers and their information to keep their business going through the recession and beyond.

(WHITE PAPER)

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What's your Customer Experience Advantage? by SAP America, Inc.

March 23, 2011 - (Free Research)

SAP Insider Article covering new SAP CRM innovations which help companies empower their employees, substantially improve the customer experience, and thereby achieve a competitive advantage.

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Experts say CEM technology can build single view of customer by Infor CRM

January 24, 2012 - (Free Research)

This tip guide from our editorial team features an article on overcoming single-view issues and how customer experience management (CEM) technologies are a valuable tool for this problem.

(EGUIDE)

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How to retain customer loyalty in the competitive retail market by Infor CRM

January 16, 2012 - (Free Research)

Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data.

(WHITE PAPER)

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Power Solutions Article: Carry Your Digital Identity Everywhere, All the Time by Dell, Inc.

April 27, 2011 - (Free Research)

By shifting the focus from physical systems to end-user digital identities, the Dell Flexible Computing framework helps simplify image management, hardware transitions, and security through central IT control of virtualized client devices.

(WHITE PAPER)

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How Web 2.0 Is Transforming CRM: Leveraging Social Media to Improve the Customer Experience by SAP America, Inc.

January 01, 2009 - (Free Research)

Check out this article to learn how SAP is embracing Web 2.0 opportunities for customer relationship management (CRM), from leveraging social computing to building new Web 2.0-based CRM applications.

(JOURNAL ARTICLE)

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Article: Best practices for deploying iSCSI SANs in DSS database solutions by Dell, Inc.

April 27, 2011 - (Free Research)

Scalability and availability are key factors of an effective DSS or DW solution. Adhering to the best practices outlined in this article for integrating Dell EqualLogic PS Series iSCSI SAN arrays into the design can help IT administrators create a scalable high-performance infrastructure.

(ANALYST NEWS)

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SQL Server 2000 Security Best Practices by Global Knowledge Network, Inc.

November 2004 - (Free Research)

The security of SQL Server database servers has become a top priority for database administrators. This article examines best practices that can be employed to secure Microsoft SQL Server 2000 databases. It provides an overview of the security model in SQL Server 2000 and discusses best practices you can employ to secure yours.

(WHITE PAPER)

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BI Trends and Strategies E-Zine Issue 1 by SearchBusinessAnalytics

January 2012 - (Free Research)

The inaugural issue of BI Trends & Strategies offers sound advice to help you in ensuring your organization is on track to keep up with the rapidly changing landscape of BI and analytics. In this issue, readers will learn about a big data definition and the impact it will have on BI and data warehousing, agile development methodology and more.

(EZINE)

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IT matters again by ComputerWeekly.com

December 2011 - (Free Research)

This report from Deloitte argues businesses are again investing in IT to provide the differentiation and innovation critical from their competitors despite the downturn.

(IT BRIEFING)

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Power Solutions Article: Auto-Snapshot Manager Optimizes Data Protection for Your Virtual Environment by Dell, Inc.

May 2011 - (Free Research)

Protecting and restoring virtual machines (VMs) can be slow and inefficient, and can take precious server resources away from critical applications. Dell EqualLogic Auto- Snapshot Manager / VMware Edition enables administrators to quickly and easily create hypervisor-aware snapshots of VMs - helping simplify data management.

(WHITE PAPER)

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Power Solutions Article: VDI Storage Strategies and Best Practices by Dell, Inc.

May 2011 - (Free Research)

Desktop virtualization is emerging as an important strategy for organizations seeking to reduce the cost and complexity of managing an expanding variety of client desktops, laptops, netbooks, and mobile handheld devices.

(WHITE PAPER)

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Power Solutions Article: Robust Data Protection in a Virtual World by Dell, Inc.

May 2011 - (Free Research)

Check out this short white paper to see how Symantec data protection software such as the Backup Exec 2010 and Veritas NetBackup 7 applications can provide administrators with powerful, flexible tools for backing up and recovering critical VMs and core enterprise applications.

(WHITE PAPER)

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Article: How end-to-end services can transform Oracle environments by Dell, Inc.

April 2011 - (Free Research)

The creation of the Dell Services Oracle Practice builds on the long and successful relationship between Dell and Oracle - a collaboration that can offer significant benefits to organizations running Oracle software on Dell hardware. Read this article for more.

(WHITE PAPER)

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Gartner predictions around Social CRM by Infor CRM

February 2012 - (Free Research)

This tip e-guide from SearchCRM.com features insight from Gartner's 2011 Magic Quadrant for social customer relationship management (CRM). Read this now to learn what challenges are cropping up in CRM, how social media is affecting CRM strategies and what the future of social CRM looks like.

(EGUIDE)

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Apply the power of CRM to build customer loyalty by Infor CRM

February 2012 - (Free Research)

This tip guide comes straight from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Read on to learn how to utilize today's technologies for enhancing customer relationship management (CRM) strategies.

(EGUIDE)

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Data quality best practices with real-time integration by IBM

February 2012 - (Free Research)

This brief e-guide explores the notion that data quality issues are worse in real-time data integration applications versus batch-oriented techniques. In the form of two articles, this resource serves up options for real-time integration, touches on the concerns associated with it and outlines the proper steps required to address data quality.

(EGUIDE)

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Use effective call centers to build customer loyalty by Infor CRM

February 2012 - (Free Research)

This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.

(EGUIDE)

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Gartner: Social, mobile and analytics to push CRM through 2015 by Infor CRM

February 2012 - (Free Research)

This tip guide from SearchCRM.com shares Gartner's expert insights on the fragmented social customer relationship management (CRM) market and how it will continue to evolve in the next three years.

(EGUIDE)

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CEO and the Cloud: Harvard Business Review by Google Apps

January 2012 - (Free Research)

Content provided by Google. This article from the Harvard Business Review covers they key points that CEOs and executives need to know about cloud computing. Find out why cloud is a game-changer, and what is preventing companies from adopting it now. Review the courses of action you can take, and the implications of each strategy.

(WHITE PAPER)

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CRM and Social Media: How a Blended Approach Means Good Business in the Hospitality Industry by Infor CRM

February 2012 - (Free Research)

This white paper offers hospitality strategies for combining social media and real-time customer relationship management (CRM) to wow patrons and increase customer loyalty. Learn how social CRM can increase your ROI and build your business reputation.

(WHITE PAPER)

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The power of Call Centers and Customer Loyalty by Infor CRM

February 2012 - (Free Research)

Read this e-guide from our award-winning editorial team to learn strategies for how to utilize innovative technologies to improve your customer experiences, retain customers and gain loyalty.

(EGUIDE)

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Measuring The Success of Lean by SAP America, Inc.

January 2012 - (Free Research)

This article from IndustryWeek features advice on streamlining your business for leaner operations.

(JOURNAL ARTICLE)

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Is the Future of Business Commerce in Social Media? by Ariba, Inc.

December 2011 - (Free Research)

In this paper, explore a compilation of articles addressing supply chain management, social media in a business environment, and how to leverage the cloud to boost sales and drive customer satisfaction.

(WHITE PAPER)

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