This e-book, packed with four expert articles, highlights SAP's solution to sales order management, offering insight into its CRM, ERP and supply chain management components. Read these insightful articles now to learn about this option's strengths and weaknesses, how to properly define the sales process and so much more. 

In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 

Check out this special European edition of Storage magazine for expert analyses and forecasts about where storage is heading and how you can get ahead of the curve. 

This article covers the top 10 tools available to help make virtualization management easier. 

Cleantech is emerging as a suitable alternative source of energy or a means of reducing  consumption of expensive resources, this report from Grant Thornton reveals. 

This benchmarking study from ESI International identifies the trends impacting the project management function in IT industry in three areas: PMO maturity, measuring and reporting on PMO effectiveness, as well as training involvement. 

From the turn of the millennium until the end of 2007 MLBS (Mobile Location Based Services) had promised much, but delivered very little in terms of commercial applications. Even in Japan and South Korea, the most advanced markets for commercial MLBS, usage was disappointing. 

Customers are urgently looking for the WOW Effect to create awareness and transfer an innovative image. Most digital signage to date has been a video feed or a slide-show, where it is almost like a poster replacement. 

This article provides a high-level overview of the manageability aspects of the VMware ESXi solution on Dell PowerEdge Servers. It discusses the various facets of manageability and the management tools that an IT Administrator can use to deploy, monitor, inventory, configure, and update an ESXi system. 

Application performance monitoring (APM) is an excellent tool to help you navigate the complexity of your app environment. Read this e-book, 'APM for Dummies,' to learn why it is such a pivotal concept, how it can help predict and prevent disruptions and what you can do to implement it in your organization. Also discover specific use cases for APM. 

This perspective paper covers the forces that are driving the m-commerce market, the benefits available, and the kinds of business models and partnerships that are seeking to achieve that credible scale over time. 

The Global Threat Report offers a monthly overview of the most important cybersecurity issues facing the IT community today, offering informative articles, security tips, viral online resources, expert advice and opinions from ESET researchers, and the essential Top Ten Threats lists. Access now to learn how you can stay informed.