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Gartner: What CIOs should know about cloud‑based customer service by ComputerWeekly.com

November 25, 2013 - (Free Research)
IT leaders and managers of customer support need to understand the limits of cloud-based CRM customer service and support software solutions, writes Michael Maoz, vice-president and distinguished analyst at Gartner. 
(ANALYST BRIEF) READ ABSTRACT |

BI Trends and Strategies E-Zine Issue 4 by SearchBusinessAnalytics

April 11, 2012 - (Free Research)
This edition of BI Trends & Strategies features a lead article by SearchCIO.com's Linda Tucci, who offers a helping hand in the quest to dismantle the dreaded data silo. The second piece outlines mobile BI, including a reference to Apple's iPad, and the final article delves into the world of performance management. 
(EZINE)

Gartner: How to build an online community by ComputerWeekly.com

February 14, 2014 - (Free Research)
Gartner analyst Julie Hopkins explains seven ways to lure people to participate in online communities and shows how to choose the tactics that will best suit your business needs. 
(ANALYST BRIEF) READ ABSTRACT |

Sleeping Android: the danger of dormant permissions by ComputerWeekly.com

March 04, 2013 - (Free Research)
This article in our Royal Holloway Information Security Thesis series explains how weaknesses in the Android platform could leave users open to exploitation or abuse. 
(ESSENTIAL GUIDE) READ ABSTRACT |

Videoconferencing Adoption by SMBs-- The Next Big Thing by Polycom, Inc.

February 24, 2009 - (Free Research)
As companies look for ways to survive during a tough economy, small and medium sized businesses are discovering the benefits of virtual collaboration through video conferencing. And now, advances in technology and price are accelerating this trend. 
(WHITE PAPER) READ ABSTRACT |

MSP’s Single Most Important Marketing Message by GFI Software

December 22, 2010 - (Free Research)
In this article Chris Martin discusses the importance of marketing yourself to your clients and how you should do it. 
(WHITE PAPER) READ ABSTRACT |

Negotiating cloud contracts by ComputerWeekly.com

January 24, 2013 - (Free Research)
This article, drawing on sources including interviews with cloud computing providers, users and other market actors, is the first in-depth research into how cloud contracts are negotiated. 
(ESSENTIAL GUIDE) READ ABSTRACT |

LEGO: Nurturing Consumer Loyalty Bloomberg BusinessWeek Article by SAP America, Inc.

December 31, 2011 - (Free Research)
This LEGO customer success story reported by Bloomberg Businessweek highlights how LEGO leverages SAP Customer Relationship Managment (SAP CRM), especially the loyalty management software, to run the compnay's customer loyalty program. 
(WHITE PAPER) READ ABSTRACT |

Trends to Watch: Customer Experience and Interaction by Oracle Corporation

October 09, 2013 - (Free Research)
The following article details how technologies are evolving to meet new customer demands, and providing recommendations for both enterprises and vendors. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange, Issue 7 by SearchCRM

November 13, 2012 - (Free Research)
This 3-article E-Zine offers analysis and advice for the CEM professional. In the featured article, Cameron Kittle reviews CEM technologies and shares the thoughts of industry observers who stress that a company should first know what it intends to do with its wired connection to customers. Continue on for this article and more. 
(EZINE) READ ABSTRACT |

Experts say CEM technology can build single view of customer by Infor CRM

January 24, 2012 - (Free Research)
This tip guide from our editorial team features an article on overcoming single-view issues and how customer experience management (CEM) technologies are a valuable tool for this problem. 
(EGUIDE) READ ABSTRACT |

HPC Storage: Taming the Data Torrent by Dell, Inc. and Intel®

August 01, 2011 - (Free Research)
Check out this latest issue of HPC source to learn about the current state of high performance computing and what top experts predict for the coming decade. 
(EZINE)

The CIO Perspective on Cloud Strategies by SearchCIO.com

January 16, 2014 - (Free Research)
This expert e-zine covers the future of the cloud and presents a series of articles that deal with preparing for the cloud and much more. 
(EZINE) READ ABSTRACT |

A Beautiful, Cloudy Forecast: Research shows business potential in cloud-based predictive analytic solutions by Teradata

June 21, 2012 - (Free Research)
<p>Predictive analytics and cloud solutions are changing the way organizations do business. But what about predictive analytics in the cloud? Check out this article by industry expert James Taylor on the concerns and benefits regarding cloud-based predictive analytics and learn about companies that have experienced the impressive results. </p> 
(WHITE PAPER) READ ABSTRACT |

2013 State of Cloud Infrastructure by TechTarget

February 05, 2014 - (Free Research)
There are a number of issues related to the cloud today among IT shops, even though the market continues to create new products that are gaining the trust of many CIOs and IT pros. Find out all the latest adoption plans, usage trends and technical challenges in our 2013 State of the Cloud Infrastructure report by completing this short survey! 
(RESOURCE)

Analytics: The Art and Science of Better by SAS

April 07, 2010 - (Free Research)
Successful organizations are using automated analytical tools to take a more scientific approach to decision making through observation, experimentation and measurement to improve their business processes. Read on to learn how with the right tools and information your organization can immensely increase the ease and success of decision making. 
(WHITE PAPER) READ ABSTRACT |

The Strategic Supplier Mandate: Three Principles to Deliver Transparency Across the Supply Base by SAP America, Inc.

March 31, 2012 - (Free Research)
Read this article to discover the three supplier management initiatives that have helped market-leading procurement organizations drive innovation, increase productivity and mitigate risk. 
(WHITE PAPER) READ ABSTRACT |

What's your Customer Experience Advantage? by SAP America, Inc.

March 23, 2011 - (Free Research)
SAP Insider Article covering new SAP CRM innovations which help companies empower their employees, substantially improve the customer experience, and thereby achieve a competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

SAPinsider article - Meet the needs of the "Mobile Anywhere" generation by Hewlett-Packard Company

March 31, 2012 - (Free Research)
How do you get started on a mobility project? Access this helpful resource to learn how mobile application services for SAP enable you to easily simplify your applications, extend them where necessary, and build new apps with preconfigured development and security frameworks. 
(WHITE PAPER) READ ABSTRACT |

eGuide: Essential Guide to Identity & Access Management by Information Security Magazine

May 29, 2009 - (Free Research)
This essential guide from Information Security Magazine covers important topics around Identity and Access Management because managing proper access to applications and sensitive data becomes even more important in a recession. Download this E-Guide to learn more. 
(EGUIDE) READ ABSTRACT |

How to Lead Your BI Project with a Brand New Approach by Pentaho Corporation

September 12, 2011 - (Free Research)
This article discusses reasons why many BI projects fail and explore solutions for why they fail. 
(WHITE PAPER) READ ABSTRACT |

Eco-sustainable Wireless Networks: Ready for Prime Time by Alcatel-Lucent

October 02, 2009 - (Free Research)
Developments in alternative energy technology are creating solutions that provide network operators with the ability to reduce their energy costs and carbon footprint. Read this short whitepaper for more information about alternative energy sources that can make your wireless network more eco-friendly and save you money. 
(WHITE PAPER) READ ABSTRACT |

Gartner: CIO checklist for next-generation mobile strategies by ComputerWeekly.com

July 31, 2012 - (Free Research)
This article by Gartner analysts provides CIOs with a checklist of guidelines and questions to help businesses make the most out of the next generation mobile technology. 
(ANALYST BRIEF) READ ABSTRACT |

Selecting an ERP Solution: A Guide by Infor

November 2008 - (Free Research)
This paper provides guidance on how to develop a good, simple strategy to evaluate and choose the right ERP software package for your company. 
(WHITE PAPER) READ ABSTRACT |

E-Book: Gaining Control of Order Management Processes by SAP America, Inc.

April 2012 - (Free Research)
This e-book, packed with four expert articles, highlights SAP's solution to sales order management, offering insight into its CRM, ERP and supply chain management components. Read these insightful articles now to learn about this option's strengths and weaknesses, how to properly define the sales process and so much more. 
(EBOOK) READ ABSTRACT |

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