Are you going to upgrade to SQL Server 2012? This edition of SQL Server Insider sets out to help you decide whether the investment is worth it or not. Read this edition to learn if several IT pros are going to upgrade and why, how this release will affect the database marketplace and pros and cons of actually upgrading. 

Programming is a journey between the real world and a computer. This article explains why object orientation is currently the best way we have of making the journey. 

In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 

ITIL is becoming the next big thing in Information Technology. This paper outlines the origin of ITIL, who controls its contents, who are the biggest users, and why you should care. 

This white paper addresses the three main challenges integral to performance improvement and provides tips to help your organization overcome these obstacles and achieve success. 

When software company AQS, Inc. needed to build consistency in their source code management and automate change processes they leveraged a change and configuration management system. Read this case study to learn the benefits they were able to achieve. 

<p>Read this expert article to find best practices for keeping your iteration and release cycles in sync even as your Agile development projects becoming increasingly complex.</p> 

This article shows how an application grid built on Oracle Fusion Middleware can not only prevent unplanned outages, but it can improve the overall performance of mission critical business applications. 

Blue Coat needed to improve its test automation practices with tools & solutions that automate test cases during the development phase, increase test coverage, & identify changes that are not easily identified from build to build. Read why Blue Coat selected FanfareSVT test automation software to work seamlessly within its existing infrastructure. 

System reliability is a vital component in Storage Area Network (SAN) design that keeps your production environment operating and avoids data loss and downtime. 

For years, Donnelly managed operations using an OS/2 operating system and various software packages. While Donnelly achieved much success using the OS/2 platform and manual scheduling, the company’s growth eventually began outpacing the system’s capacity. With EnterpriseIQ in place, Donnelly has seen improvements in every aspect of its business. 

<p>Read this expert article to discover exactly what your managers needs to know about software testing. Find tips on how to make processes run more smoothly and ways to make sense of large quantities of data to make the most informed decisions possible.</p>