This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments. 

In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 

Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data. 

The inaugural issue of BI Trends & Strategies offers sound advice to help you in ensuring your organization is on track to keep up with the rapidly changing landscape of BI and analytics. In this issue, readers will learn about a big data definition and the impact it will have on BI and data warehousing, agile development methodology and more. 

<p>Read this expert article to discover exactly what your managers needs to know about software testing. Find tips on how to make processes run more smoothly and ways to make sense of large quantities of data to make the most informed decisions possible.</p> 

Improving the overall quality of your company’s decision-making process results also improves the overall effectiveness of your business. This paper explains how reporting will help your organization make better decisions, and how on-demand reporting allows you to accomplish this task in a fast, cost-effective, and easy-to use manner. 

This report represents the summary findings of our thirteenth annual survey of challenges impacting sales performance today. 

This 5-part series offers key tips and tools that can help prepare your organization for a workload optimized, integrated hardware and software appliance. Discover how to quickly on-board your applications so you can get the most from this advanced system. 

This chapter from the SearchDataBackup.com Backup best practices guide explores the key backup technologies in today’s storage environment. This article identifies specific points of interest for disk backup. Download this chapter to learn all about disk storage as well as specific considerations of enterprise-class disk arrays to keep in mind. 

HP Enterprise Applications Services for Microsoft Dynamics provides a comprehensive enterprise CRM solution based on Microsoft’s market-leading Dynamics CRM software application. Read this white paper to learn more about this technology suite and how it can help you reduce risks, lower costs and accelerate growth while improving productivity. 

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