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Customer Experience Exchange, Issue 7 by SearchCRM

November 13, 2012 - (Free Research)
This 3-article E-Zine offers analysis and advice for the CEM professional. In the featured article, Cameron Kittle reviews CEM technologies and shares the thoughts of industry observers who stress that a company should first know what it intends to do with its wired connection to customers. Continue on for this article and more. 
(EZINE) READ ABSTRACT |

Upgrading to SharePoint Server 2010 by Microsoft Corporation India Pvt Ltd

December 04, 2009 - (Free Research)
The articles in this guide help you plan for and perform an upgrade from Microsoft Office SharePoint Server 2007 to SharePoint Server 2010. 
(EGUIDE) READ ABSTRACT |

Customer Experience Exchange E-Zine Issue 2 by SearchCRM

January 31, 2012 - (Free Research)
This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 
(EZINE)

Information Security Magazine – December 2010: Understanding the Data Accountability and Trust Act by Information Security Magazine

December 09, 2010 - (Free Research)
This month’s issue of Information Security magazine takes you deep inside the Data Accountability And Trust Act (DATA), pending legislation that could reshape the national privacy landscape and impact the way enterprises and midmarket companies architect their security operations. 
(EZINE)

Tech Guide: Building and Optimizing Private Clouds by Dell, Inc. and Intel®

July 27, 2012 - (Free Research)
This Tech Guide from SearchNetworking.com explores the ins and outs of building and optimizing the private clouds.  In three articles, learn about application performance, top challenges you may encounter, and an overview of cloud computing architecture. 
(EGUIDE) READ ABSTRACT |

Podcast: Understanding Storage Requirements for Virtualized Desktop Environments by SearchDataCenter.com

May 02, 2012 - (Free Research)
Storage can cause many problems for VDI. Brian Madden discusses these challenges and also explores one potential solution, a primary storage appliance, and evaluates how it performs in this expert podcast. 
(PODCAST) READ ABSTRACT |

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 20, 2012 - (Free Research)
In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 
(EZINE)

What's New in Enterprise Search in SharePoint 2010 by Microsoft Corporation India Pvt Ltd

November 12, 2009 - (Free Research)
Microsoft SharePoint Server 2010 offers all of the enterprise search features and functionality that are in Microsoft Office SharePoint Server 2007 and provides many new enterprise search capabilities. This article summarizes the new enterprise search features and functionality in SharePoint Server 2010. 
(WHITE PAPER) READ ABSTRACT |

Hard Hat Area: Myths and Pitfalls of Data Mining by SPSS Inc. Worldwide Headquarters

February 20, 2009 - (Free Research)
The intrepid data miner runs many risks, including being buried under mountains of data or disappearing along with the "mysterious disappearing terabyte." Myths and misconceptions create their own risks and need to be debunked. This article outlines some risks, debunks some myths, and provides some protective "hard hats" for data miners. 
(WHITE PAPER) READ ABSTRACT |

Technical diagrams of SharePoint 2010 Architecture by Microsoft Corporation India Pvt Ltd

November 12, 2009 - (Free Research)
This article contains a number of technical diagrams describing Microsoft SharePoint Server 2010 features, upgrade considerations, and benefits. Many of these resources are visual representations of recommended solutions. They include poster-sized documents available in formats including Microsoft Office Visio 2007 files, PDF files, and XPS files. 
(WHITE PAPER) READ ABSTRACT |

Internet PRESENCE Scenario for Microsoft SharePoint Server 2007 by Microsoft Corporation India Pvt Ltd

November 01, 2008 - (Free Research)
This series of articles and accompanying poster is an end-to-end scenario that outlines how to plan, design, build, and maintain an enterprise's Internet presence Web site based on Microsoft Office SharePoint Server 2007. This scenario focuses on the design, creation, and deployment of an Internet presence site in a large enterprise. 
(WHITE PAPER) READ ABSTRACT |

The New CRM Metrics: Putting Them to Work by SearchCRM

January 25, 2013 - (Free Research)
There is added pressure for contact center agents, with customers armed to the teeth with devices to connect with businesses- from tweets to texts to telephone calls. But with proper metrics to gauge their performance and lead to instructive training, some of that pressure can be alleviated. 
(WHITE PAPER) READ ABSTRACT |

IT Handbook: Efficient Data Center Designs by Dell, Inc. and Intel®

October 04, 2013 - (Free Research)
Discover steps for a more energy-efficient data center, including cooling strategies, in this guide. 
(EBOOK) READ ABSTRACT |

Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM

May 16, 2012 - (Free Research)
This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments. 
(EZINE)

Network Evolution: Building the Infrastructure to Enable the Changing Face of IT by OnX USA LLC

April 02, 2012 - (Free Research)
This issue of Network Evolution from SearchNetworking.com explores how to accept and adopt BYOD into your enterprise while tackling the challenges it presents – namely providing secure access to your corporate assets. 
(EZINE) READ ABSTRACT |

Cloud Computing - What is its Potential Value for Your Company? by Google Apps

January 19, 2011 - (Free Research)
Content provided by Google. This paper examines whether cloud computing makes good business sense for your company. Ultimately, you may find that moving your data to the cloud actually improves security, scalability, access, and disaster recovery. 
(WHITE PAPER) READ ABSTRACT |

Software Testing Vol.3: This Issue of Software Testing Delves Into Mobile Application and Regression Testing by SearchSoftwareQuality.com

July 27, 2009 - (Free Research)
This ezine covers the topic of testing and retesting defects and cites the Blackberry blackouts of 2007 and 2008 as examples of issues that could have been detected by regressing testing. 
(EZINE) READ ABSTRACT |

SOFTWARE TESTING: New software testing technologies bring new challenges by SearchSoftwareQuality.com

March 16, 2009 - (Free Research)
This first issue of SearchSoftwareQuality.com's Software Testing E-zine covers two new technology areas - virtualization and rich Internet applications (RIAs) - that are changing software testing approaches and presenting new challenges. 
(EZINE)

E-Book: The Secrets of Effective Sharepoint Deployments by Dell, Inc. and Intel®

October 02, 2013 - (Free Research)
Get insights into building a business case for Microsoft SharePoint, six best practices and more. 
(EBOOK) READ ABSTRACT |

Reaping the Benefits of Business Agility with Cloud Computing: Real-World Profiles by VMware, Inc.

August 01, 2013 - (Free Research)
Not every cloud fits every organization, but a well-employed cloud can mean serious cost reductions and significantly increased business agility. Learn how cloud computing platform implementation drives business agility in a number of real-world case studies detailed in the following article. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly - 1 May 2012: The technology behind the England football team by ComputerWeekly.com

May 01, 2012 - (Free Research)
This week's Computer Weekly examines how the Football Association's IT director is using technology to help improve the prospects for the England national team. Our Buyer's Guide to government IT looks at the future of open source in the public sector and we report from Infosec 2012 on the rising number of cyber attacks. Read the issue now. 
(EZINE)

E-Guide: Storage Choices for Virtual Machine Disaster Recovery by Hewlett-Packard Company

September 2008 - (Free Research)
When evaluating storage solutions for DR in a virtual environment, there are several aspects you should consider. In this E-Guide discover several concerns to be aware of when planning for disaster recovery in a virtual server environment. 
(WHITE PAPER) READ ABSTRACT |

Computer Weekly – 16 July 2013: Cloud takes to the stage at the Royal Opera House by ComputerWeekly.com

July 2013 - (Free Research)
In this week's Computer Weekly, we talk to the Royal Opera House about how using public cloud boosted ticket sales and improved performance of its IT infrastructure. We examine why agile development failed in the government's flagship Universal Credit welfare programme. And we analyse the real risks of sweating your IT assets. Read the issue now. 
(EZINE) READ ABSTRACT |

Penn National Insurance: Real-Time Documents Provide Faster Time to Market with a Personal Touch by Exstream Software

April 2008 - (Free Research)
Penn National Insurance wanted to deploy a single, comprehensive infrastructure for its batch and real-time document applications. Exstream Software's Dialogue enterprise personalization solution met this goal, improving time to market ... 
(CASE STUDY) READ ABSTRACT |

National Fibre Strategies by ComputerWeekly.com

June 2013 - (Free Research)
Arthur D Little assess five strategic models for deploying national fibre optic telecommunications networks that have been implemented by countries around the globe. 
(ESSENTIAL GUIDE) READ ABSTRACT |

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