This collection of articles from Realtime Publishers presents a clear and concise overview of security information management (SIM). The articles present the business case for SIM, operational and organizational issues, and hints and tips for ensuring a successful SIM implementation. 

Consumers today tend to use a wide variety of communications devices and are expecting to get video content delivery to any screen. This videocast discusses a new multi-screen solution and how it can support these market needs. 

Using the multi-tenancy features of the solution, The Linc Group can tailor the CRM experience for each of its offices and franchisees around the world. The true value of Microsoft [Dynamics] CRM [4.0] is about how successful the tool can make employees in their jobs . . . 

Participants at industry conferences and events often ask where the right place to start implementing security is. This is similar to starting off a talk with a doctor by asking “What medicine should I take?” The answer is going to be more questions. This article presents three questions to ask yourself before starting a security implementation. 

Learn how Vanderbilt University uses business rules in complex, critical patient care decisions to deliver increased speed and accuracy and arrive at better outcomes. 

In today’s highly competitive economic climate, there is no margin for error when it comes to attracting and retaining customers. Businesses must now offer more channels of communication, more customer options, and faster responses than ever before. 

To help address the challenges of enterprise desktop management, VMware and Dell have created a scalable VMware View reference design based on VMware Infrastructure 3, Dell PowerEdge servers, and Dell EqualLogic PS Series storage arrays. 

This executive brief reviews the benefits of integrated asset management between development and operations and provides a concrete example of the impact analysis benefits of having a unified catalog of services and assets. 

In planning storage solutions for Oracle database applications, Sun Storage 7000 Unified Storage Systems offer a range of performance and scalability options, and can be configured to meet specific application requirements for capacity, performance, and reliability. 

Multi-screen is the next step beyond Triple Play. Triple Play allows consumers to experience media on their mobile, their TV, and their PC. Multi-screen allows content to be consumed seamlessly. Listen to this podcast and see how both consumers and service providers benefit from this evolutionary step in multimedia presentations. 

The big news in this month's issue is the announcement of the winners of the fifth annual Security 7 Award. Other featured articles present tips for preventing future incidents and also explain how SOX compliance is hitting smaller public companies harder than the big guys. Read on for these great articles and more. 

This knowledge paper examines and explores the rapid rise of the mobile consumer, and provides strategies for integrating mobile customer service into the multi-channel service strategy. The paper details how your mobile customer service solution must be channel-specific to mobile, and deliver upon the need for efficiency, accuracy and simplicity.