This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments. 

<p>This e-guide features editorial articles with insight from IT industry consultants and technology professionals on the importance of data quality as well as advice for ensuring a successful program.</p> 

Philip Dawson, Gartner VP offers best practice advice for organisations looking to virtualise their IT infrastructure. 

Read these articles to create a framework for stating your company's case for implementing a data governance strategy. 

In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 

This e-guide provides two articles from our award-winning editorial team on how to overcome data governance program issues and best practices for applying on-going data governance tactics. 

Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data. 

Purchasing a server is a big ordeal for any business. It's costly, time-consuming and can sometimes be disruptive, but that initial investment in time and money usually pays off - and fast. Read this article to find out when it’s time to purchase a server and why you need to purchase one. 

This edition of SharePoint Insider offers insight on how to keep workers across the world connected and tips on how to overcome the potential pitfalls of doing so. It also details how you can take collaboration to the next level by creating an extranet environment that extends SharePoint 2010's capabilities to customers and busines partners. 

This resource discusses cloud-based business applications and the potential benefits to your business. 

<p>Read this expert article to find best practices for keeping your iteration and release cycles in sync even as your Agile development projects becoming increasingly complex.</p> 

Writing a corporate security policy might seem complex, but ultimately it is a collection of many small policies. These ten security policies (or sub-policies) are essential to every organization, regardless of size, location, age, mission, or the product or service produced, and are presented here (in no particular order).