WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Negotiating cloud contracts by ComputerWeekly.com January 24, 2013 - (Free Research) This article, drawing on sources including interviews with cloud computing providers, users and other market actors, is the first in-depth research into how cloud contracts are negotiated.  (ESSENTIAL GUIDE) READ ABSTRACT |

Gartner: CIO checklist for next-generation mobile strategies by ComputerWeekly.com July 31, 2012 - (Free Research) This article by Gartner analysts provides CIOs with a checklist of guidelines and questions to help businesses make the most out of the next generation mobile technology.  (ANALYST BRIEF) READ ABSTRACT |

IT matters again by ComputerWeekly.com December 01, 2011 - (Free Research) This report from Deloitte argues businesses are again investing in IT to provide the differentiation and innovation critical from their competitors despite the downturn.  (IT BRIEFING) READ ABSTRACT |

Gartner: Context-aware computing by ComputerWeekly.com June 01, 2012 - (Free Research) Gartner analysts, William Clark, David W Cearley and Avivah Litan, explain how business can exploit context-aware computing and social media.  (ANALYST BRIEF) READ ABSTRACT |

Information Security Magazine – June 2010: Laptop Lockdown by Information Security Magazine June 16, 2010 - (Free Research) This month’s cover story is on useful and affordable encryption options for preventing data loss in your organization’s riskiest endpoints. Other articles in this issue cover cloud security, Symantec’s recent acquisitions, compliance management, and a debate over hiring convicted hackers. Read these great articles and more in this month’s issue.  (EZINE)

BI Trends and Strategies E-Zine Issue 4 by SearchBusinessAnalytics April 11, 2012 - (Free Research) This edition of BI Trends & Strategies features a lead article by SearchCIO.com's Linda Tucci, who offers a helping hand in the quest to dismantle the dreaded data silo. The second piece outlines mobile BI, including a reference to Apple's iPad, and the final article delves into the world of performance management.  (EZINE)

Customer Experience Exchange E-Zine Issue 2 by SearchCRM January 31, 2012 - (Free Research) This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies.  (EZINE)

Sleeping Android: the danger of dormant permissions by ComputerWeekly.com March 04, 2013 - (Free Research) This article in our Royal Holloway Information Security Thesis series explains how weaknesses in the Android platform could leave users open to exploitation or abuse.  (ESSENTIAL GUIDE) READ ABSTRACT |

Customer Experience Exchange, Issue 7 by SearchCRM November 13, 2012 - (Free Research) This 3-article E-Zine offers analysis and advice for the CEM professional. In the featured article, Cameron Kittle reviews CEM technologies and shares the thoughts of industry observers who stress that a company should first know what it intends to do with its wired connection to customers. Continue on for this article and more.  (EZINE) READ ABSTRACT |

Experts say CEM technology can build single view of customer by Infor CRM January 24, 2012 - (Free Research) This tip guide from our editorial team features an article on overcoming single-view issues and how customer experience management (CEM) technologies are a valuable tool for this problem.  (EGUIDE) READ ABSTRACT |

How to retain customer loyalty in the competitive retail market by Infor CRM January 16, 2012 - (Free Research) Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data.  (WHITE PAPER) READ ABSTRACT |

Readers' Choice Awards by Information Security Magazine April 2008 - (Free Research) Information Security and SearchSecurity.com presented more than 1,600 readers with some 360 security products, divided into 18 categories, three categories which failed to draw sufficient reader response are covered in market articles.  (JOURNAL ARTICLE)

Journal of Management Excellence: Creating Value, Part II by Oracle Corporation May 2009 - (Free Research) This collection of journal articles is focused on the concept of creating value and its importance as the key element for enterprise performance management (EPM).  (JOURNAL ARTICLE) READ ABSTRACT |

10 Tech Skills Heading the Way of the Dinosaur - 2013 Edition by Global Knowledge May 2013 - (Free Research) There are many articles devoted to what is hot in the IT industry, so we won't rehash them here. Instead, we will focus on skills that are going away. If these skills are all you have, soon you may be in an unemployment line. If these skills are the most recent ones you have, NOW is the time to update your skill set and prepare for the future.  (WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM May 2012 - (Free Research) This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.  (EZINE)

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM March 2012 - (Free Research) In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.  (EZINE)

Enterprise Mobility Guide 2011 by Sybase, an SAP company May 2011 - (Free Research) Mobile apps and tablets are transforming enterprises across the globe right now. How can you be sure you're staying ahead of the curve while increasing productivity and enhancing customer satisfaction? Get the The Enterprise Mobility Guide 2011.  (WHITE PAPER) READ ABSTRACT |

E-Book: How to keep customers -- and keep them happy: High-return tactics for building customer loyalty by Microsoft October 2011 - (Free Research) This ebook is full of expert advice for implementing a successful customer experience management (CEM) plan.  (EBOOK)

How to Lead Your BI Project with a Brand New Approach by Pentaho Corporation September 2011 - (Free Research) This article discusses reasons why many BI projects fail and explore solutions for why they fail.  (WHITE PAPER) READ ABSTRACT |

MSP’s Single Most Important Marketing Message by GFI Software December 2010 - (Free Research) In this article Chris Martin discusses the importance of marketing yourself to your clients and how you should do it.  (WHITE PAPER) READ ABSTRACT |

Jump-Start Software Testing and Quality Assurance Initiatives by IBM February 2013 - (Free Research) In this exclusive Essential Guide, explore expert insight into improving the performance and capabilities of your testers and development teams while maintaining a high level of agility and functionality - and without sacrificing the ability to meet the demands of today's markets.  (ESSENTIAL GUIDE) READ ABSTRACT |

Leveraging Social Media to Drive Retail Sales and Enhance Customer Experience by Wipro Technologies December 2009 - (Free Research) Read this article for an examination of three considerations for social media: social media driving revenue, customer experience and tracking and using social media measurement tools.  (WHITE PAPER) READ ABSTRACT |

Best Practices for Migrating SAP Environments by Sun Microsystems, Inc. June 2009 - (Free Research) This Sun BluePrints™ article explains the process of moving an SAP environment from one system to another, and describes the resources and services available from Sun to assist users planning a migration.  (WHITE PAPER) READ ABSTRACT |

eGuide: Essential Guide to Identity & Access Management by Information Security Magazine May 2009 - (Free Research) This essential guide from Information Security Magazine covers important topics around Identity and Access Management because managing proper access to applications and sensitive data becomes even more important in a recession. Download this E-Guide to learn more.  (EGUIDE) READ ABSTRACT |

Editorial Tip: Measuring the ROI of Social CRM: No easy task by Infor February 2011 - (Free Research) As more organizations invest in social channels, the question of value becomes increasingly important. In social media, ROI alone may not tell the value of the effort, and benefits to the business from the customer service approach could be gauged by a variety of factors. Uncover how to measure the real value of an investment in social CRM.  (EGUIDE) READ ABSTRACT |

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