This Article, intended to provide guidance on those issues, is divided into two parts: The "trigger" and the "legal hold." 

This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 

This report from Deloitte argues businesses are again investing in IT to provide the differentiation and innovation critical from their competitors despite the downturn. 

In this paper we discuss an emerging direction for Intel® vPro™ technology called Dynamic Virtual Client (DVC) computing. This article examines emerging computing usages and identifies key gaps and challenges associated with realizing client virtualization. 

This brief e-guide explores the notion that data quality issues are worse in real-time data integration applications versus batch-oriented techniques. In the form of two articles, this resource serves up options for real-time integration, touches on the concerns associated with it and outlines the proper steps required to address data quality. 

This tip guide from our editorial team features an article on overcoming single-view issues and how customer experience management (CEM) technologies are a valuable tool for this problem. 

In this paper, explore a compilation of articles addressing supply chain management, social media in a business environment, and how to leverage the cloud to boost sales and drive customer satisfaction. 

Query performance three times faster is just one item in this top-10 list from the analysts at Enterprise Management Associates (EMA). Download this article to read the full top 10 and learn why Cognos 10 holds "strong value for upgrading customers and prospects." 

In this expert e-guide, find out how to optimize SQL Server with the right choices for hardware, storage devices, and virtualization. Inside, find articles on: what not to do when purchasing hardware; if solid-state storage devices are worth the cost; hardware and risk considerations for an inevitable virtualization initiative. 

This article focuses on tools that are a part of the SQL Server application which after proper setup can prevent data loss on a record, table or database level. 

If you'e a small or medium business owner with more than one computer, it's time to consider investing in a server. A server will keep your data secure and organized and will help you run your business more efficiently and professionally. If you've reached one of the 10 thresholds in this article, a server could do your business a world of good. 

If you're a small or mid-sized business thinking about virtualization, particularly in the world of Microsoft, it makes sense to upgrade your database servers as well. This article explains why to upgrade and provides several examples of companies that have successfully made the move.