Watch this brief video to learn more about HP's Finance and Administration services and how your organisation could benefit from outsourcing these operations. 

This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments. 

USA Technologies sought a solution that offered better QA and testing to meet the expanding demand of transactions at its 48,000 point-of-sale, cashless micro-transaction machines. This paper outlines the solution it chose and how it offers an automated software load and elevated performance testing. Read this to learn more about its benefits. 

During Q2, 2010 The Birchman Group carried out a survey focused on SAP support and managed services. 

In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 

Read this article to discover the procurement software licensing and deployment options available and learn what business factors will help you determine the best approach for your company. 

In this white paper, David Loshin from Knowledge Integrity explores the data management requirements necessary to support compliance with the reporting requirements for physician payment transparency and disclosure in the Patient Protection and Affordable Care Act of 2009. Read this paper to learn more. 

The definition of a mobile payment is often open to interpretation and can differ from source to source.    Juniper Research has a simple definition of a mobile payment as “payment for goods or services with a mobile device such as a phone, Personal Digital Assistant (PDA), or other such device.” 

Juniper Research defines mobile banking as  “the provision of banking services to customers on their mobile devices”: specifically we mean in the vast majority of instances “the operation of bank current and deposit or savings accounts”. 

Nearly 95 percent of organisations buy, provide or both buy and provide outsourced services and functions, in which they face inherent risks created by new and unforeseen challenges. 

This white paper offers eight solid reasons why outsourcing your records management makes more sense than managing it in-house. 

Read this paper to learn about HP's extensive Business Process Outsourcing offerings.