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Customer Experience Exchange E-Zine: Taking a swing at social CRM by SearchCRM

May 16, 2012 - (Free Research)

This edition of the CEM e-zine examines the role social media can play in your company. Learn how Major League Baseball is capitalizing on this revolution to fill its stands even during the darkest of times of the season, why Pinterest is such a success and how Dell measures it's social media success by tracking 22,000 daily online comments.

(EZINE)

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E-Book: Gaining Control of Order Management Processes by SAP America, Inc.

April 25, 2012 - (Free Research)

This e-book, packed with four expert articles, highlights SAP's solution to sales order management, offering insight into its CRM, ERP and supply chain management components. Read these insightful articles now to learn about this option's strengths and weaknesses, how to properly define the sales process and so much more.

(EBOOK)

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How to retain customer loyalty in the competitive retail market by Infor CRM

January 16, 2012 - (Free Research)

Read this now to learn how single-view software could enhance your customer relationship interactions with more insightful data.

(WHITE PAPER)

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Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 20, 2012 - (Free Research)

In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.

(EZINE)

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Gartner: Best practices in virtualisation by ComputerWeekly.com

March 09, 2012 - (Free Research)

Philip Dawson, Gartner VP offers best practice advice for organisations looking to virtualise their IT infrastructure.

(ANALYST BRIEF)

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SL Case Study: InScope Solutions by Microsoft

September 2008 - (Free Research)

Read how a growing IT service firm decreased its auditing time and gained $10 million in revenue growth after deploying a solution using Microsoft Dynamics SL.

(CASE STUDY)

IT matters again by ComputerWeekly.com

December 2011 - (Free Research)

This report from Deloitte argues businesses are again investing in IT to provide the differentiation and innovation critical from their competitors despite the downturn.

(IT BRIEFING)

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CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc.

July 2011 - (Free Research)

The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees.

(WHITE PAPER)

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The Tangible Value of Virtualization by Dell and VMware

May 2009 - (Free Research)

Read this article to learn how Dell has developed adaptive power management and worked with VMware to develop ways to autonomically and proactively power-down underutilized systems during off-peak times.

(WHITE PAPER)

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When Evaluating e-Sourcing Solutions, Consider On Demand (SAP Insider Article) by SAP America, Inc.

December 2009 - (Free Research)

Between 25% and 50% of most companies’ revenue goes toward purchasing goods and services, so the ability to keep these costs down is paramount. Applying strategic sourcing methodologies to pinpoint spend categories and select qualified suppliers allows organizations to reduce expenses and positively impact the bottom line.

(WHITE PAPER)

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Governance EIM Cost Calculator by SAP America, Inc.

May 2012 - (Free Research)

Access this resource to calculate how much insufficient data governance could be costing your business.

(ASSESSMENT TOOL)

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Storage Magazine April 2012 by SearchStorage.com

April 2012 - (Free Research)

In the cover story of the April 2012 issue of Storage magazine, Lauren Whitehouse outlines best practices for cloud backup integration and the various methods for doing so. Also included in this issue are articles regarding virtual server management, storage for big data, the rising cost of disk drives and more.

(EZINE)

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The top 10 secrets to using data mining to succeed at CRM Discover proven strategies and best practices by IBM

April 2012 - (Free Research)

This paper offers insight into an option that capitalizes on predictive analytics, enabling your business to target, optimize and automate your customer-centric interactions. Read this now and learn from other successful companies 10 pivotal tips - including careful planning and setting goals - that will help you craft the perfect data mining plan.

(WHITE PAPER)

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SQL Server Insider E-Zine - Volume 1: Is Self-service BI the Answer? by Dell, Inc. and Intel

February 2010 - (Free Research)

Business intelligence is a hot topic in 2010, especially with the upcoming release of Microsoft's SQL Server 2008 R2 being dubbed as the "BI release." In this e-zine, one SQL Server expert breaks down exactly what goes into self-service BI, where it works and where it falls short.

(EZINE)

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Tips for selecting MDM software tools by DataFlux Corporation

March 2012 - (Free Research)

This editorial e-guide features two articles on choosing the right master data management (MDM) software and how to convince your executives to invest in MDM tools.

(EGUIDE)

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HP Enterprise Applications Services for Microsoft Dynamics CRM: Flexible CRM solutions to transform your organization and optimize the customer experience by Hewlett-Packard Limited

January 2012 - (Free Research)

HP Enterprise Applications Services for Microsoft Dynamics provides a comprehensive enterprise CRM solution based on Microsoft’s market-leading Dynamics CRM software application. Read this white paper to learn more about this technology suite and how it can help you reduce risks, lower costs and accelerate growth while improving productivity.

(WHITE PAPER)

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Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.

(SOFTWARE PRODUCT)

Top 10 Virtualization Tools by Dell, Inc. and Intel

March 2012 - (Free Research)

This article covers the top 10 tools available to help make virtualization management easier.

(TECHNICAL ARTICLE)

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Cost Effective Security and Compliance with Oracle Database 11g Release 2 by Oracle Corporation

September 2009 - (Free Research)

With Oracle Database 11g powerful privileged user and multi-factor access control, data classification, and data masking, organizations can deploy reliable data security solutions that do not require any changes to existing applications, minimizing the costs associated with regulatory compliance and the deployment of strong internal controls.

(WHITE PAPER)

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SQL Server 2008 Upgrade Series: Virtualization by Dell, Inc. and Intel

November 2009 - (Free Research)

If you're a small or mid-sized business thinking about virtualization, particularly in the world of Microsoft, it makes sense to upgrade your database servers as well. This article explains why to upgrade and provides several examples of companies that have successfully made the move.

(TECHNICAL ARTICLE)

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Gartner: Reducing storage costs by ComputerWeekly.com

March 2012 - (Free Research)

Gartner research director, Valdis Filks, offers tips to help businesses get to grips with escalating storage costs.

(ANALYST BRIEF)

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Active Administrator™, Version 5.6.1 by ScriptLogic Corporation

December 2010 - (Free Research)

Active Administrator™ is a comprehensive and proactive Active Directory management solution. Active Administrator provides four powerful integrated AD management features within one console, including centralized event auditing and reporting, back-up and recovery, Group Policy offline editing and rollback, and simplified delegation of AD rights.

(TRIAL SOFTWARE)

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Ensuring Customer Data Quality for Sales and Marketing by SAP America, Inc.

May 2012 - (Free Research)

This webcast discusses how SAP Business Objects Data Quality Management and SAP CRM can help you enforce data quality and governance, address verification and identifies duplicates to achieve fast time-to-value and cost-effective customer data management.

(WEBCAST)

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When It's Time for an Audit, Will You Be Ready? by Iron Mountain

March 2012 - (Free Research)

Check out this white paper for best practices on how to best prep yourself for the audit process - learn how to create a backup and recovery plan that includes the right audit and accountability features, discover four keys to help you on the path to compliance and more.

(WHITE PAPER)

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Achieve Workforce Continuity and Keep Your Business Running – No Matter What by Citrix

November 2011 - (Free Research)

Unplanned business disruptions come at a high cost. In an emergency situation, desktop virtualization enables displaced workers to continue working from home, on any device – a tablet, a rented laptop, an old PC or a device they just purchased. Discover why desktop virtualization is a vital element of business continuity planning.

(WHITE PAPER)

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