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Going Mobile: Mobile Customer Service Moves to the Forefront of Multi-Channel Interaction by IntelliResponse December 14, 2009 - (Free Research) This knowledge paper examines and explores the rapid rise of the mobile consumer, and provides strategies for integrating mobile customer service into the multi-channel service strategy. The paper details how your mobile customer service solution must be channel-specific to mobile, and deliver upon the need for efficiency, accuracy and simplicity.  (WHITE PAPER) READ ABSTRACT |

Selecting an ERP Solution: A Guide by Infor November 2008 - (Free Research) This paper provides guidance on how to develop a good, simple strategy to evaluate and choose the right ERP software package for your company.  (WHITE PAPER) READ ABSTRACT |

Desperate Times Call for Strategic Measures, Part II by Atos Origin November 2009 - (Free Research) This is a follow up to "Desperate Times Call for Strategic Measures" which argued that now is the time to consider an IT transformation project. This article will explore the viability and benefits of upgrading to SAP 6.0.  (WHITE PAPER) READ ABSTRACT |

VDI Comparison Kit by Citrix September 2009 - (Free Research) Are you looking for the right Virtual Desktop Infrastructure (VDI) product for your organization? Check out this Citrix e-kit for current information about desktop virtualization products.  (INFORMATION CENTER) READ ABSTRACT |

SUN SYSTEMS FOR ORACLE COHERENCE: An optimal in-memory data grid architecture by Sun Microsystems, Inc. November 2009 - (Free Research) Optimizing the benefits of a data grid built with Oracle Coherence relies upon creating a modular, balanced architecture. Matching the number of application servers, memory capacity, and quantity of processing nodes to the target workload characteristics is important to achieving the best performance.  (WHITE PAPER) READ ABSTRACT |

The iPhone is Here to Stay: What’s an Enterprise to do About it? by Sybase, Inc. September 2009 - (Free Research) Read this brochure to learn how iAnywhere Mobile Office offers enhanced network security, data protection, device management, profile administration, cross-platform support, and deployment features all available through Apple’s App Store.  (BROCHURE) READ ABSTRACT |

Sharepoint E-zine Vol.1: Governance Implementation Management by SearchWinIT August 2008 - (Free Research) SearchWinIT.com's SharePoint e-zine – is a monthly Web magazine packed with in-depth articles and tips written by SharePoint to make you a SharePoint master. Our editorial focuses on three main areas: governance, management and implementation.  (WHITE PAPER) READ ABSTRACT |

Avoid Security Suffering With These 3 Questions by Ounce Labs, an IBM Company June 2009 - (Free Research) Participants at industry conferences and events often ask where the right place to start implementing security is. This is similar to starting off a talk with a doctor by asking “What medicine should I take?” The answer is going to be more questions. This article presents three questions to ask yourself before starting a security implementation.  (JOURNAL ARTICLE) READ ABSTRACT |

Deploying Windows Server 2008 With System Center by Microsoft Corporation India Pvt Ltd March 2008 - (Free Research) System Center Configuration Manager and Microsoft Deployment now provide an integrated toolset. This article will describe how you can use Configuration Manager along with Microsoft Deployment to start rolling out Windows Server 2008.  (WHITE PAPER) READ ABSTRACT |

How SAP Customers Quit Paper: Keeping Inbound Documents Electronic by Esker Inc. July 2009 - (Free Research) View this webcast to learn about the advantages of an electronic lifecycle for inbound documents, as well as the benefits of quitting paper and going green. Along with efficiencies and cost-savings results achieved by Esker customers who have quit paper, the web seminar will demonstrate automation of two inbound document processes as examples.  (WEBCAST) READ ABSTRACT |

Upgrading to SharePoint Server 2010 by Microsoft Corporation India Pvt Ltd December 2009 - (Free Research) The articles in this guide help you plan for and perform an upgrade from Microsoft Office SharePoint Server 2007 to SharePoint Server 2010.  (EGUIDE) READ ABSTRACT |

Hard Hat Area: Myths and Pitfalls of Data Mining by SPSS Inc. Worldwide Headquarters February 2009 - (Free Research) The intrepid data miner runs many risks, including being buried under mountains of data or disappearing along with the "mysterious disappearing terabyte." Myths and misconceptions create their own risks and need to be debunked. This article outlines some risks, debunks some myths, and provides some protective "hard hats" for data miners.  (WHITE PAPER) READ ABSTRACT |

Real World Disaster Recovery by IBM July 2006 - (Free Research) In preparation for disasters, it's critical to have a backup site that can be used if your primary location goes down. Download this article about a new enterprise data center and learn more about protecting your IT infrastructure.  (TECHNICAL ARTICLE) READ ABSTRACT |

eBook: Best Practices for Implementing BI in ERP Centric Environments by IBM November 2009 - (Free Research) Read this e-book, which is specifically written to address the unique challenges of IT and BI professionals in ERP-centric environments. This set of articles offers best practices and strategic advice for organizations seeking to optimize business intelligence programs.  (EBOOK) READ ABSTRACT |

Information Security Essential Guide to Data Protection by Information Security Magazine August 2009 - (Free Research) Data breaches run rampant and there is very little information about how to build a practical, effective data security program. We'll detail the steps to take and the technologies available to keep your organization's most valuable information assets safe. Read on to learn more about protecting the database without threatening the budget.  (EGUIDE) READ ABSTRACT |

The CIO's Guide to Mobile Applications by BlackBerry January 2005 - (Free Research) This paper provides a framework for understanding how to build a business case for an enterprise wireless solution that goes beyond email, learn about the potential benefits and costs that are associated with these wireless solution strategies.  (WHITE PAPER) READ ABSTRACT |

Behind the Curtain of a Successful Rich Media Project by Rackspace Hosting & Limelight Networks December 2009 - (Free Research) There are many reasons to deploy "rich media" content. This three-part article is not about the why, but the how. As with all online projects business leaders have to decide what makes the most sense for their company from both a financial and technical perspective. How will you deliver this fancy new content?  (WHITE PAPER) READ ABSTRACT |

SQL Server 2008 Upgrade Series: Virtualization by Dell, Inc. and Intel November 2009 - (Free Research) If you're a small or mid-sized business thinking about virtualization, particularly in the world of Microsoft, it makes sense to upgrade your database servers as well. This article explains why to upgrade and provides several examples of companies that have successfully made the move.  (TECHNICAL ARTICLE) READ ABSTRACT |

Improving Sales Productivity: An Opportunity for Sales and IT Leadership by Microsoft April 2008 - (Free Research) The main focus of this white paper is about revealing key factors in sales rep productivity, including what helps improve their efficiency (increasing selling time) and effectiveness (getting better results from the available selling time). Both are important and require strong leadership and teamwork between the sales and IT departments.  (WHITE PAPER) READ ABSTRACT |

Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs by BMC Software, Inc June 2009 - (Free Research) Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”  (WHITE PAPER) READ ABSTRACT |

Web Security SaaS: The Next Generation of Web Security by Webroot Software, Inc. April 2008 - (Free Research) This paper outlines Web security solutions that focus on increasing overall security effectiveness and reducing the burden on IT departments. It describes the challenges facing many SMB environments and identifies critical elements that make for lower-cost and easier-to-manage solutions. The paper highlights Webroot's SaaS security offering.  (WHITE PAPER) READ ABSTRACT |

Defining Your Corporate Mobile Policies by BlackBerry September 2008 - (Free Research) It's important that corporate mobile policies cover everything from what types of devices will be available to users, to how and when they can use them Read this e-guide to learn more about developing appropriate mobile policies for your organization  (WHITE PAPER) READ ABSTRACT |

Videoconferencing Adoption by SMBs-- The Next Big Thing by Polycom, Inc. February 2009 - (Free Research) As companies look for ways to survive during a tough economy, small and medium sized businesses are discovering the benefits of virtual collaboration through video conferencing. And now, advances in technology and price are accelerating this trend.  (WHITE PAPER) READ ABSTRACT |

Cloud Computing - What is its Potential Value for Your Company? by Google Apps February 2009 - (Free Research) This paper examines whether cloud computing makes good business sense for your company. Ultimately, you may find that moving your data to the cloud actually improves security, scalability, access, and disaster recovery.  (WHITE PAPER) READ ABSTRACT |

Achieving Service Excellence Across The Enterprise by Numara Software February 2009 - (Free Research) Common problems with interdepartmental handling of customer issues include a mismatch of priorities, no shared understanding of customer impact, and overall communication problems between teams. The solution is to create enterprise-wide workflow and visibility..  (WHITE PAPER) READ ABSTRACT |

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