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Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com

March 11, 2013 - (Free Research)
Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment 
(ANALYST REPORT) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys

March 27, 2008 - (Free Research)
This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations. 
(WHITE PAPER) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders

April 30, 2013 - (Free Research)
Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world. 
(WHITE PAPER) READ ABSTRACT |

Gartner: What CIOs should know about cloud‑based customer service by ComputerWeekly.com

November 25, 2013 - (Free Research)
IT leaders and managers of customer support need to understand the limits of cloud-based CRM customer service and support software solutions, writes Michael Maoz, vice-president and distinguished analyst at Gartner. 
(ANALYST BRIEF) READ ABSTRACT |

Information Security Magazine – December 2010: Understanding the Data Accountability and Trust Act by Information Security Magazine

December 09, 2010 - (Free Research)
This month’s issue of Information Security magazine takes you deep inside the Data Accountability And Trust Act (DATA), pending legislation that could reshape the national privacy landscape and impact the way enterprises and midmarket companies architect their security operations. 
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Leverage Cloud-Based Contact Center Technologies to Deliver Great Customer Experiences by Genesys

March 31, 2013 - (Free Research)
In this white paper, explore the results of a survey from Forrester Research, Inc. to see how companies are dealing with contact center challenges and new technologies. 
(WHITE PAPER) READ ABSTRACT |

Gartner: HTML5 and the journey to the modern web by ComputerWeekly.com

July 31, 2012 - (Free Research)
Gartner analysts explain what steps IT departments need to take to take advantage of HTML5 and why they need to act sooner rather than later. 
(ANALYST BRIEF) READ ABSTRACT |

Industrial SOA Series by Oracle Corporation

October 30, 2013 - (Free Research)
Access this resource to read a variety of articles on service-oriented architecture (SOA), on topics ranging from SOA blueprints to SOA mobile solutions. 
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CIO Decisions Ezine Volume 6: Managing for Efficiency and Effectiveness by CIO Decisions

April 10, 2009 - (Free Research)
Midmarket CIOs are always under the gun to enhance IT and business alignment, and to show how their organization is continually growing more efficient and responsive to business needs. IT Service Management aims to make both happen. 
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The Next Frontier for Virtualization: Over-Utilized Systems: Identifying and eliminating the most critical and costly constraints from the enterprise software development and testing lifecycle by iTKO LISA

October 20, 2010 - (Free Research)
This article explains the utilization patterns in enterprise IT environments, and which type of Virtualization (Hardware or Service virtualization or both) should be applied to receive the greatest value. This paper discusses how to apply the principle of under and over-utilization to apply the right type of virtualization for business needs. 
(WHITE PAPER) READ ABSTRACT |

Information Security Magazine, May 2009: Automating Compliance by Information Security Magazine

May 01, 2009 - (Free Research)
This month's cover story is on Automatic Compliance. The weight of regulatory compliance can break the back of your IT operation. Automation can help you gear up for your next audit. We'll also cover new technologies for identity and access management, IDS vs. IPS, and more. 
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Real World Disaster Recovery by IBM

July 01, 2006 - (Free Research)
In preparation for disasters, it's critical to have a backup site that can be used if your primary location goes down. Download this article about a new enterprise data center and learn more about protecting your IT infrastructure. 
(TECHNICAL ARTICLE) READ ABSTRACT |

Building a Hybrid Storage Cloud by SearchStorage.com

February 22, 2013 - (Free Research)
Access this exclusive Essential Guide from SearchCloudStorage.com to explore hype-free, expert insight into building a hybrid storage cloud. Inside, find articles on hybrid cloud storage products, the pros and cons of hybrid clouds, and learn about the true weak spots of the hybrid cloud model. 
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SAPinsider article - Meet the needs of the "Mobile Anywhere" generation by Hewlett-Packard Company

March 31, 2012 - (Free Research)
How do you get started on a mobility project? Access this helpful resource to learn how mobile application services for SAP enable you to easily simplify your applications, extend them where necessary, and build new apps with preconfigured development and security frameworks. 
(WHITE PAPER) READ ABSTRACT |

Alternative Thinking about Business and Technology by Hewlett-Packard Company

February 10, 2009 - (Free Research)
Review these articles to learn more about Hewlett Packard's many innovative blade server platform developments, including its NonStop fault-tolerant technology. 
(JOURNAL ARTICLE) READ ABSTRACT |

Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs by BMC Software, Inc.

June 15, 2009 - (Free Research)
Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..” 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Migrating SAP Environments by Sun Microsystems, Inc.

June 22, 2009 - (Free Research)
This Sun BluePrints™ article explains the process of moving an SAP environment from one system to another, and describes the resources and services available from Sun to assist users planning a migration. 
(WHITE PAPER) READ ABSTRACT |

The Evolving Role of the Business Analyst by IBM

June 03, 2008 - (Free Research)
With the advent of Service-Oriented Architecture (SOA), the business analyst now has to think about issues such as IT services and how to define business logic as rules for easier and faster change cycles. Thus, a new position called the business rules analyst has emerged. This article will examine the role of this new star in the business world. 
(TECHNICAL ARTICLE) READ ABSTRACT |

Archiving Stays Active with LTFS and the Cloud by SearchStorage.com

March 27, 2013 - (Free Research)
Access this exclusive E-Book containing three expert articles regarding archiving with LTFS and cloud services to learn about modern approaches to archiving - and not missing out on value in data that must be retained. 
(EBOOK) READ ABSTRACT |

How Professional Services Add Value to Radio Frequency Identification (RFID) Projects by Intermec

March 04, 2009 - (Free Research)
This white paper shows how qualified service providers can add value to RFID projects, highlights some of the planning issues and considerations that call for experienced advice, and provides guidance to the types of services available and how to differentiate service providers. 
(WHITE PAPER) READ ABSTRACT |

eBook: Cloud Computing for Enterprise Developers by Sun Microsystems, Inc.

August 20, 2009 - (Free Research)
If you're an enterprise developer then you're probably familiar with the term "cloud computing," but you may still have questions. In this eBook, you'll learn about the benefits of cloud computing, what it really means to compute in the cloud, some of the different cloud types, and much more! 
(EBOOK) READ ABSTRACT |

Designing Artificial Intelligence for Games (part 2) by Intel Software Network

June 11, 2009 - (Free Research)
This article gets dangerously close to real artificial intelligence (AI). All intelligent agents need to have a basic ability to perceive their environment and some means of navigating and moving within the world around them-be it real or otherwise. Read on to learn more about AI. 
(WHITE PAPER)

GFI MAX Building Blocks – The Answer to IT Services by GFI Software

December 22, 2010 - (Free Research)
In this article Chris Martin discusses his experience as a managed services provider to small businesses in the surrounding area with one of the fastest growing and most well-reputed IT Support Companies in his country. He also discusses how he started working at GFI and creating the idea for GFI MAX Remote Management software. 
(WHITE PAPER) READ ABSTRACT |

Negotiating cloud contracts by ComputerWeekly.com

January 24, 2013 - (Free Research)
This article, drawing on sources including interviews with cloud computing providers, users and other market actors, is the first in-depth research into how cloud contracts are negotiated. 
(ESSENTIAL GUIDE) READ ABSTRACT |

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys

March 27, 2008 - (Free Research)
Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction. 
(WHITE PAPER) READ ABSTRACT |

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