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Best practices for integrating your contact centre with salesforce.com by ComputerWeekly.com March 11, 2013 - (Free Research) Analyst group, Nucleus Research explores how companies can use technologies such as Genesys Connect to deliver more value from their service cloud investment  (ANALYST REPORT) READ ABSTRACT |

Genesys Global Consumer Survey - 2007 by Genesys March 27, 2008 - (Free Research) This survey highlights the importance of the contact center experience and the direct impact it can have on revenue and consumer loyalty, it also reveals some interesting trends in consumer expectations.  (WHITE PAPER) READ ABSTRACT |

New Opportunities for Business Intelligence: Seven Ways to Deliver a Superior Customer Experience Now by Information Builders April 30, 2013 - (Free Research) Customer service has a profound impact on profitability. And even more, you have to think about your reputation in this age of social media. Read this informative white paper analyzing seven exciting technology innovations that can empower businesses to optimize customer service in today's multi-channel world.  (WHITE PAPER) READ ABSTRACT |

Information Security Magazine – December 2010: Understanding the Data Accountability and Trust Act by Information Security Magazine December 09, 2010 - (Free Research) This month’s issue of Information Security magazine takes you deep inside the Data Accountability And Trust Act (DATA), pending legislation that could reshape the national privacy landscape and impact the way enterprises and midmarket companies architect their security operations.  (EZINE)

Gartner: HTML5 and the journey to the modern web   by ComputerWeekly.com July 31, 2012 - (Free Research) Gartner analysts explain what steps IT departments need to take to take advantage of HTML5 and why they need to act sooner rather than later.    (ANALYST BRIEF) READ ABSTRACT |

CIO Decisions Ezine Volume 6: Managing for Efficiency and Effectiveness by CIO Decisions April 10, 2009 - (Free Research) Midmarket CIOs are always under the gun to enhance IT and business alignment, and to show how their organization is continually growing more efficient and responsive to business needs. IT Service Management aims to make both happen.  (EZINE)

Information Security Magazine, May 2009: Automating Compliance by Information Security Magazine May 01, 2009 - (Free Research) This month's cover story is on Automatic Compliance. The weight of regulatory compliance can break the back of your IT operation. Automation can help you gear up for your next audit. We'll also cover new technologies for identity and access management, IDS vs. IPS, and more.  (EZINE)

The Intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction by Genesys March 27, 2008 - (Free Research) Download the new business paper, The intelligent Customer Front Door: Rolling Out the Red Carpet for Increased Customer Satisfaction and discover how your contact center can actually anticipate customers' needs and allow them to control the interaction.  (WHITE PAPER) READ ABSTRACT |

The Next Frontier for Virtualization: Over-Utilized Systems: Identifying and eliminating the most critical and costly constraints from the enterprise software development and testing lifecycle by iTKO LISA October 20, 2010 - (Free Research) This article explains the utilization patterns in enterprise IT environments, and which type of Virtualization (Hardware or Service virtualization or both) should be applied to receive the greatest value. This paper discusses how to apply the principle of under and over-utilization to apply the right type of virtualization for business needs.  (WHITE PAPER) READ ABSTRACT |

Improving Customer Satisfaction through More Effective ICT Strategies by Alcatel-Lucent January 2008 - (Free Research) Companies that want to maintain a competitive edge, both now and in the future, are realizing that reactive customer interaction services must be replaced by a more proactive approach that recognizes the growing user-centricity of consumer ...  (ARTICLE) READ ABSTRACT |

Real World Disaster Recovery by IBM July 2006 - (Free Research) In preparation for disasters, it's critical to have a backup site that can be used if your primary location goes down. Download this article about a new enterprise data center and learn more about protecting your IT infrastructure.  (TECHNICAL ARTICLE) READ ABSTRACT |

Alternative Thinking about Business and Technology by Hewlett-Packard Company February 2009 - (Free Research) Review these articles to learn more about Hewlett Packard's many innovative blade server platform developments, including its NonStop fault-tolerant technology.  (JOURNAL ARTICLE) READ ABSTRACT |

The Evolving Role of the Business Analyst by IBM June 2008 - (Free Research) With the advent of Service-Oriented Architecture (SOA), the business analyst now has to think about issues such as IT services and how to define business logic as rules for easier and faster change cycles. Thus, a new position called the business rules analyst has emerged. This article will examine the role of this new star in the business world.  (TECHNICAL ARTICLE) READ ABSTRACT |

Designing Artificial Intelligence for Games (part 2) by Intel Software Network June 2009 - (Free Research) This article gets dangerously close to real artificial intelligence (AI). All intelligent agents need to have a basic ability to perceive their environment and some means of navigating and moving within the world around them-be it real or otherwise. Read on to learn more about AI.  (WHITE PAPER)

How (and Why) to Get Going with Windows Vista Adoption by Microsoft November 2008 - (Free Research) There is a lot of misinformation about Windows Vista in a managed IT environment. This article is intended to clear up misperceptions and provide an honest and frank assessment of the challenges and benefits of Windows Vista for IT professionals.  (WHITE PAPER)

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys September 2008 - (Free Research) This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals.  (WHITE PAPER) READ ABSTRACT |

Modernizing IT: Strategies for Improving Service Quality and Reducing IT Costs by BMC Software, Inc. June 2009 - (Free Research) Working harder simply won't get you there. No matter how many people you allocate, sinking more labor into old IT practices cannot concurrently meet rising demands on IT and cut costs. Read about cost-effective, automated ways to meet this challenge head-on in our latest article, “Strategies for Modernizing IT, Reducing Costs, and..”  (WHITE PAPER) READ ABSTRACT |

Best Practices for Migrating SAP Environments by Sun Microsystems, Inc. June 2009 - (Free Research) This Sun BluePrints™ article explains the process of moving an SAP environment from one system to another, and describes the resources and services available from Sun to assist users planning a migration.  (WHITE PAPER) READ ABSTRACT |

How Professional Services Add Value to Radio Frequency Identification (RFID) Projects by Intermec March 2009 - (Free Research) This white paper shows how qualified service providers can add value to RFID projects, highlights some of the planning issues and considerations that call for experienced advice, and provides guidance to the types of services available and how to differentiate service providers.  (WHITE PAPER) READ ABSTRACT |

eBook: Cloud Computing for Enterprise Developers by Sun Microsystems, Inc. August 2009 - (Free Research) If you're an enterprise developer then you're probably familiar with the term "cloud computing," but you may still have questions. In this eBook, you'll learn about the benefits of cloud computing, what it really means to compute in the cloud, some of the different cloud types, and much more!  (EBOOK) READ ABSTRACT |

Enhance Business Insight and Scalability of XML Data with New DB2 9.7 pureXML Features by IBM March 2011 - (Free Research) This is a developerWorks article. This article summarizes the new pureXML capabilities, explains how they can be used, and discusses sample application scenarios.  (TECHNICAL ARTICLE) READ ABSTRACT |

GFI MAX Building Blocks – The Answer to IT Services by GFI Software December 2010 - (Free Research) In this article Chris Martin discusses his experience as a managed services provider to small businesses in the surrounding area with one of the fastest growing and most well-reputed IT Support Companies in his country. He also discusses how he started working at GFI and creating the idea for GFI MAX Remote Management software.  (WHITE PAPER) READ ABSTRACT |

Combining Deduplication and VMware Disaster Recovery by NetApp August 2008 - (Free Research) This article explores what it takes to implement deduplication with VMware Disaster Recovery, and about leveraging the replicated data in your Disaster Recovery environment for Disaster Recovery testing and other purposes.  (WHITE PAPER) READ ABSTRACT |

Survey Shows that SaaS Can Save You Money by GFI Software December 2010 - (Free Research) This article discusses the results found during a survey on RMM Software, this is the software IT Company’s/MSP’s use to run their technical operations. A large percentage of RMM software users are saying they generally believe RMM software is over-produced (over-engineered) and they either never or very slowly get round to using it.  (WHITE PAPER) READ ABSTRACT |

Don’t Forget the “User” in User Data Management by Copiun May 2010 - (Free Research) The end users' point of view is really important, because they are all about ease of use and productivity and their sheer number makes it hard to control their behavior. This article will take a look at the requirements end users expect from the data management or data backup solutions.   (JOURNAL ARTICLE) READ ABSTRACT |

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