WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..

But, Will Customer Measurement Improve Our Profits? by Mindshare Technologies March 05, 2008 - (Free Research) The purpose of this paper is to outline the basics of the correlation between loyalty and profits and to present the case for continuous customer and employee feedback.  (WHITE PAPER) READ ABSTRACT |

Leveraging Social Media to Drive Retail Sales and Enhance Customer Experience by Wipro Technologies December 17, 2009 - (Free Research) Read this article for an examination of three considerations for social media: social media driving revenue, customer experience and tracking and using social media measurement tools.  (WHITE PAPER) READ ABSTRACT |

The Social Customer ebook "Rethinking Customer Service: The Call Center as Corporate Information Hub" by SAP America, Inc. December 31, 2011 - (Free Research) This e-book looks at how the call center in particular can help drive a proactive, rather than reactive, approach to business. Experts from the call center world share strategies and mindset shifts that must take place as customers demand more and more information about the products and services that they consume.  (WHITE PAPER) READ ABSTRACT |

Analytics: The Art and Science of Better by SAS Institute Inc. April 07, 2010 - (Free Research) Successful organizations are using automated analytical tools to take a more scientific approach to decision making through observation, experimentation and measurement to improve their business processes. Read on to learn how with the right tools and information your organization can immensely increase the ease and success of decision making.  (WHITE PAPER) READ ABSTRACT |

Field Measurements of Ethernet Performance by Fluke Networks April 13, 2010 - (Free Research) Various metrics can quantify and characterize network performance. Test plans can be written to satisfy varying organizational objectives. This white paper will describe advancements in field measurement of end-to-end Ethernet performance.  (WHITE PAPER) READ ABSTRACT |

To SaaS or Not to SaaS: Making Your Digital Measurement Count by Unica Corporation - An IBM Company September 23, 2010 - (Free Research) Read To SaaS or Not to SaaS: Make Your Digital Measurement Count by Eric Peterson to choose wisely.  (WHITE PAPER) READ ABSTRACT |

Power Metrics for Data Centers by Intel Corporation June 30, 2009 - (Free Research) Some of the most useful benchmarks and metrics in evaluating server performance are provided in this article along with descriptions to help IT managers identify the ones that best fit their organization.  (BOOK)

6 Key Metrics for Measuring Lean Success by Infor September 2008 - (Free Research) This webcast by IndustryWeek discusses the key metrics your company can use to help ensure you accomplish you lean goals. It brings together members of the manufacturing community to discuss strategic and operational initiatives.  (WEBCAST) READ ABSTRACT |

ACP- The Truth About Power Consumption Starts Here by Dell, Inc. and AMD August 2011 - (Free Research) Based on customer demands, one company as developed a new metric designed to give customers a more accurate idea of the power consumed by the processor, thus enabling the customer to more accurately plan for future power budgets.  (WHITE PAPER) READ ABSTRACT |

Information Security Magazine – December 2010: Understanding the Data Accountability and Trust Act by Information Security Magazine December 2010 - (Free Research) This month’s issue of Information Security magazine takes you deep inside the Data Accountability And Trust Act (DATA), pending legislation that could reshape the national privacy landscape and impact the way enterprises and midmarket companies architect their security operations.  (EZINE)

The Financial Edge™: Fund Accounting Software for Nonprofits by Blackbaud The Financial Edge gives you all the information you need to make the best financial decisions for today and tomorrow. Think of it as insurance for your organization’s future.  (ASP & SOFTWARE PRODUCT)

Customer Experience Exchange, Issue 7 by SearchCRM November 2012 - (Free Research) This 3-article E-Zine offers analysis and advice for the CEM professional. In the featured article, Cameron Kittle reviews CEM technologies and shares the thoughts of industry observers who stress that a company should first know what it intends to do with its wired connection to customers. Continue on for this article and more.  (EZINE) READ ABSTRACT |

E-Guide: Why your clients should measure their data center energy efficiency by Intel February 2011 - (Free Research) Read this E-Guide to learn more about why measuring data center efficiency is important for your clients and what exactly they should be measuring.  (EGUIDE) READ ABSTRACT |

A Beautiful, Cloudy Forecast: Research shows business potential in cloud-based predictive analytic solutions by Teradata June 2012 - (Free Research) <p>Predictive analytics and cloud solutions are changing the way organizations do business. But what about predictive analytics in the cloud? Check out this article by industry expert James Taylor on the concerns and benefits regarding cloud-based predictive analytics and learn about companies that have experienced the impressive results. </p>  (WHITE PAPER) READ ABSTRACT |

Combining Deduplication and VMware Disaster Recovery by NetApp August 2008 - (Free Research) This article explores what it takes to implement deduplication with VMware Disaster Recovery, and about leveraging the replicated data in your Disaster Recovery environment for Disaster Recovery testing and other purposes.  (WHITE PAPER) READ ABSTRACT |

Improving Web Application Performance for Your End-Users: Creating a Better Customer Experience by Gomez April 2008 - (Free Research) This report analyzes why data from the full range of Last Mile connections gives companies a strategic advantage in the hyper-competitive online marketplace.  (WHITE PAPER) READ ABSTRACT |

Software Development and Delivery Performance Measurement and Management: Optimizing Business Value in Software by IBM April 2009 - (Free Research) Read this paper to gain insight into a new performance measurement and management solution that identifies business outcomes and aids decision makers in leveraging the software delivery process to drive innovation and accomplish competitive differentiation.  (WHITE PAPER) READ ABSTRACT |

Tips from the Trade – Competing on Web Analytics by SAS Institute Inc. August 2009 - (Free Research) The online channel has been one of the more successful areas of business during these economic times, but most businesses are still behind when it comes to web analytics. Watch this webcast to also learn the overall best practices and the future needs within online analytics.  (WEBCAST) READ ABSTRACT |

STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies April 2012 - (Free Research) This paper discusses first contact resolution and the offerings for measuring success with FCR.  (WHITE PAPER) READ ABSTRACT |

E-Book: Gaining Control of Order Management Processes by SAP America, Inc. April 2012 - (Free Research) This e-book, packed with four expert articles, highlights SAP's solution to sales order management, offering insight into its CRM, ERP and supply chain management components. Read these insightful articles now to learn about this option's strengths and weaknesses, how to properly define the sales process and so much more.  (EBOOK) READ ABSTRACT |

IPTV Test and Measurement Best Practices by Alcatel-Lucent January 2007 - (Free Research) This whitepaper focuses on providing a pragmatic set of test and measurement guidelines that can be implemented on a live operational IPTV service. The recommendations given in this paper are generally applicable to any IPTV system.  (WHITE PAPER) READ ABSTRACT |

Gartner: CIO checklist for next-generation mobile strategies by ComputerWeekly.com July 2012 - (Free Research) This article by Gartner analysts provides CIOs with a checklist of guidelines and questions to help businesses make the most out of the next generation mobile technology.  (ANALYST BRIEF) READ ABSTRACT |

Selecting an ERP Solution: A Guide by Infor November 2008 - (Free Research) This paper provides guidance on how to develop a good, simple strategy to evaluate and choose the right ERP software package for your company.  (WHITE PAPER) READ ABSTRACT |

Learning Computing: Why object orientated programming works. by ComputerWeekly.com January 2012 - (Free Research) Programming is a journey between the real world and a computer. This article explains why object orientation is currently the best way we have of making the journey.  (JOURNAL ARTICLE) READ ABSTRACT |

Agile Development: A Manager's Roadmap for Success by VersionOne Inc. September 2008 - (Free Research) This white paper presents the key characteristics of successful agile managers as they introduce and scale agile methods. Learn what agile managers can do to help their teams and organizations adopt agile development practices to deliver real...  (WHITE PAPER) READ ABSTRACT |

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