This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies. 

The inaugural issue of BI Trends & Strategies offers sound advice to help you in ensuring your organization is on track to keep up with the rapidly changing landscape of BI and analytics. In this issue, readers will learn about a big data definition and the impact it will have on BI and data warehousing, agile development methodology and more. 

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. 

Content provided by Google. This article from the Harvard Business Review covers they key points that CEOs and executives need to know about cloud computing. Find out why cloud is a game-changer, and what is preventing companies from adopting it now. Review the courses of action you can take, and the implications of each strategy. 

This chapter from the SearchDataBackup.com Backup best practices guide explores the key backup technologies in today’s storage environment. This article identifies specific points of interest for disk backup. Download this chapter to learn all about disk storage as well as specific considerations of enterprise-class disk arrays to keep in mind. 

This informative market update from The National Association of Call Centers (NACC) provides a comprehensive look at the industry. 

Programming is a journey between the real world and a computer. This article explains why object orientation is currently the best way we have of making the journey. 

Stay informed about the most important cybersecurity issues facing the IT community today. This special December 2011 Global threat report offers a review of what we’ve seen throughout the year, including the essential Top Ten Threats lists of 2011. 

This Tech Guide discusses mobile strategies in the enterprise: manageability, cost, business benefits and - most important - how employees are dictating the need for it. 

Storage systems are severely susceptible to attack and it is time for organizations to rethink their security tactics. Read this eGuide to learn about concepts regarding storage security and solutions like encryption that can help defend against attack. 

Your next software implementation doesn’t have to be a nightmare. It can be done faster and with less training and without the need for upgrades or continued training. Read this paper to learn about the Plex Online implementation and training process, a process perfected over hundreds of successes. 

This latest issue of Storage magazine offers an in-depth exploration of the latest trends and technologies in storage today. 

This paper examines the usefulness and goal of summarization. These goals consist of conserving RAM, bandwidth and CPU by hiding information from some of the routers.