This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems. 

The right cloud computing solution makes it possible for call centers to eliminate barriers created by obsolete premise-based solutions, achieve customer service excellence and continue business success. Find out how inContact is helping hundreds of call centers greatly reduce costs while simultaneously increasing customer satisfaction levels. 

For a better understanding of how traditional voice-centric networks are competing with new media and web-based competitors, read this white paper. 

Download the Open Group Service-Oriented Architecture reference architecture. 

Read this paper to gain insight on the best practices for data integration projects and the importance of aligning data architectures with your business goals. 

This paper from the Open Group, documents an approach to enhance the TOGAF enterprise architecture methodology with the SABSA security architecture approach to create one holistic architecture methodology. 

Dynamic routing architecture (DRA) provides functionality over and above that of clustering architecture that optimizes communications in many distributed application topologies. Watch this webcast to discover how DRA provides the unmatched high-availability and administrative transparency and efficiency you need. 

This White Paper discusses methodology and language support for requirements management in TOGAF. 

This White Paper is intended to help organizations who are attempting to set up an enterprise architecture practice. It shows how organizations can use a modular, iterative, and incremental approach in order to develop an architectural capability that is otherwise a large and complex undertaking. 

This paper proposes several sample virtualization architectures based on Dell's server and storage products. Architectures are divided into three main categories: Small, Medium, and Large. These categories are based on the features and capacity of each product, as well as the complexity of the overall architecture. 

This White Paper recommends additional definition of IT governance within TOGAF to strengthen an organization’s ability to effectively govern the architecture and make appropriate investment decisions. 

Although the majority of computing today falls within the traditional and virtualized models, private clouds will grow to be the largest component in the portfolio over the next three to five years. Read on to learn the benefits that the private cloud model offers, plus learn about Dell’s next generation architecture for the cloud.