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Online Training Case Study by SyberWorks, Inc.
December 2008 - (Free Research)
The operations division in a large multibillion-dollar service company had significant challenges training its franchisees to overcome these challenges the company purchased and installed the SyberWorks Training Center with a 250-seat license.
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Cisco IP Phone Features by Global Knowledge
February 2009 - (Free Research)
This paper explains various features (Softkeys) available to the phone while in a call state.
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SharePoint Conference 2009: Jeff Teper Keynote Address by Microsoft Corporation India Pvt Ltd
December 2009 - (Free Research)
In this Microsoft SharePoint Conference 2009 highlight video, you'll hear the keynote address from Corporate Vice President, SharePoint, Jeff Teper.
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Routers are Dead; Long Live the Router by Cisco Systems, Inc.
November 2009 - (Free Research)
Get a firsthand look at the next-gen routers that will enable you to create a truly borderless network, while giving you the convenient, powerful network management features you crave in today’s resource-challenged IT environment.
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Application Delivery Networks -- Enabling Video Ready Networks by Blue Coat
October 2009 - (Free Research)
This paper takes a look at some of the advantages of video conferencing in terms of both cost savings and time savings, explains some of the problems and challenges in making video conferencing work, and gives advice for making the network ready to accommodate video conferences.
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Voice Architectures and Deployment Models by Global Knowledge
December 2008 - (Free Research)
Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components.
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Syberworks Learning Management System Product Suite by SyberWorks, Inc.
March 2008 - (Free Research)
This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.
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Windows 7 Review Guide by Global Knowledge
May 2009 - (Free Research)
Join Glenn Weadock, Global Knowledge Instructor, MCITP, MCSE, MCT, A+, for this Windows 7 Review Guide. This white paper introduces the key areas in which Windows 7 differs from Vista - areas you'll need to focus on if you're thinking of moving to Windows 7, either from Vista or from XP.
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Configuring and Using IBM i's Auditing Functions by PowerTech
March 2010 - (Free Research)
Did you know that IBM i includes powerful auditing features? In fact, our own class-leading audit reporting solution leverages the information captured by this facility. Join this webinar-based on content presented at the 2009 COMMON conference-to learn about activating and configuring IBM i's built-in auditing capabilities.
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IT Innovations Forum by Cisco Systems, Inc.
October 2009 - (Free Research)
Are you looking to gain the vital knowledge and the tools you need to help your organization become more efficient today and thrive in the coming upturn? Get real-world answers and customer-proven solutions you can implement immediately from your industry peers, independent analysts, and technology experts at this in-depth, interactive conference.
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Cloud: Practical Advice for Taking the Next Steps - Americas by Hewlett-Packard Company
March 2010 - (Free Research)
By attending this complimentary, interactive, virtual conference, you will receive the latest independent expert insight and best practices to determine how to properly implement cloud at your organization and achieve all the benefits this technology offers...
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Cloud: Practical Advice for Taking the Next Steps - EMEA by Hewlett-Packard Company
March 2010 - (Free Research)
By attending this complimentary, interactive, virtual conference, you will receive the latest independent expert insight and best practices to determine how to properly implement cloud at your organization and achieve all the benefits this technology offers...
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Cloud: Practical Advice for Taking the Next Steps by Hewlett-Packard Company
March 2010 - (Free Research)
By attending this complimentary, interactive, virtual conference, you will receive the latest independent expert insight and best practices to determine how to properly implement cloud at your organization and achieve all the benefits this technology offers...
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A Standard Approach to Process Documentation by Lombardi Software
December 2009 - (Free Research)
Rachel Pace-Maron, Director of Operations Support Service at PRC, was asked to document, standardize and communicate all of her company's processes to help improve business processes across 15 domestic and 5 international call centers. Listen as Rachel shares her experience and covers key learnings.
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Information Security Magazine - March 2010: Linking ‘Who’ and ‘What’ by Information Security Magazine
March 2010 - (Free Research)
This month’s cover story, “Linking ‘Who’ and ‘What’”, explains the new trend of joining SIM and IAM strategies to tie system vulnerabilities and policy violations to the user activity that causes them. Other articles in this month’s issue cover topics such as security management, vulnerability assessment, compliance, and more.
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TechWiseTV: Pushing the Boundaries of Collaboration by Cisco Systems, Inc.
October 2009 - (Free Research)
The increasing ubiquity of network access and connected devices has created unprecedented opportunities to improve collaboration. This episode of Cisco TechWiseTV looks at how businesses are turning to technology to foster better collaboration inside and outside the company.
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Understanding Data Location is Imperative for Data Loss Prevention by Guidance Software, Inc.
February 2010 - (Free Research)
Today's challenge is that critical sensitive data is now stored in a digital format. The physical access controls are now near redundant, and new mechanisms have had to be put in place. Read this paper to learn more.
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Information Security Magazine - February 2010: Under Control by Information Security Magazine
February 2010 - (Free Research)
Feature articles this month cover bringing data loss prevention coverage to mobile endpoints, readers’ security priorities and top investments for 2010, and new compliance mandates in Massachusetts and Nevada that signal a new generation of data protection laws. Read on for these great articles and more.
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Understanding the Value of MPLS Ethernet Encryption by Thales
March 2010 - (Free Research)
MPLS is an evolving technology that offers new types of carrier services and is becoming the predominant wide area network (WAN) service offered by telecommunications providers. This paper examines concerns over the secure use of MPLS, looks at Layer 3 and Layer 2 services, and addresses some important questions.
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How To Kiss Your On-Premise Call Center Goodbye by Contactual, Inc.
March 2010 - (Free Research)
This webcast discusses how on-premises call centers are outdated and inhibit the delivery of first-rate customer experience. Tune in and learn how your company can improve and simplify contact center operations while dramatically lowering costs via the Software as a Service (SaaS) model.
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Presentation Transcript: Home Is Where the Money Is by inContact
March 2010 - (Free Research)
Running a lucrative call center that provides value to its customers is no easy task. But with emerging SaaS technology, more and more call centers are considering a less expensive and lower maintenance at-home workforce. This transcript reveals the real cost of absenteeism and provides call center management best practices that boost growth.
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VoIP Vulnerabilities by McAfee, Inc.
March 2010 - (Free Research)
The malicious behavior that we have seen in other media already plagues Internet voice calls. This report examines vulnerability trends as well as protocol- and application-layer attacks. Read this white paper to gain both a general and technical overview to the threats against VoIP and learn how to protect and remediate against them.
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