Cisco ASA 5500 Series by Cisco Systems, Inc.. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc..
		Foglight - Application Management to Unify IT and the Business by Quest Software, now a part of Dell. Your applications are the lifeblood of the service that IT delivers to end users and the business. Foglight, correlates application performance data and events from the entire more... >> Discover more offerings from Quest Software, now a part of Dell.

ITIL V3 and the PMBOK® - Distinct but Complementary by Global Knowledge December 2008 - (Free Research) This white paper examines the IT Infrastructure Library Version 3® (ITIL V3®) and the Project Management Body of Knowledge (PMBOK).  (WHITE PAPER) READ ABSTRACT |

Managing and Delivering Knowledge From Disparate Applications and Platforms by ASG Software Solutions May 2010 - (Free Research) Knowledge is collected in a wide variety of documents (paper and electronic), and these documents are perhaps the most valuable assets for businesses. However, the challenges of managing and delivering documents across an enterprise are becoming increasingly difficult. Read this paper to find out more.  (WHITE PAPER) READ ABSTRACT |

Knowledge-centric Application Lifecycle Management by TechExcel June 2008 - (Free Research) Achieve knowledge-centric application lifecycle management (ALM) in your organization for seamless knowledge transfers and ensure that the best processes and method are used during each phase of project development.  (WHITE PAPER) READ ABSTRACT |

The Social Enterprise: Using Social Enterprise Applications to Enable the Next Wave of Knowledge Worker Productivity by Oracle Corporation October 2008 - (Free Research) Enterprise social applications are the next generation of collaboration and productivity tools, capturing the interpersonal knowledge of workers and the implicit connections among people, systems, and data.  (WHITE PAPER) READ ABSTRACT |

IBM Lotus Notes and Domino by IBM December 2011 - (Free Research) IBM Lotus Notes and Domino Administrator clients form the backbone of a simplified, security-rich, and real-time work environment designed to foster an increase in knowledge sharing, business insight and productivity. Download the trial for an evaluation period of 90 days.  (TRIAL SOFTWARE) READ ABSTRACT |

Documentum xCelerated Composition Platform by EMC Corporation July 2010 - (Free Research) Documentum xCP is the new standard in application and solution development. This interactive tour highlights how your organization can rapidly build and maintain case management applications and solutions at a lower cost, with fewer resources, and with less risk.  (VIDEO) READ ABSTRACT |

Project Management, ITIL, & Professional Skills Training by Global Knowledge Network, Inc. February 2006 - (Free Research) Now is a great time to train yourself or your team. Choose from over 30 eligible courses from our Project Management and Professional Skills line.  (E-LEARNING TUTORIAL) READ ABSTRACT |

7 Types of Hard CISSP Exam Questions and How To Approach Them by Global Knowledge Network, Inc. March 2006 - (Free Research) Throughout the CISSP preparation course offered by Global Knowledge, we cover the various security mechanisms, principles, concepts, and facts that will be included on the CISSP exam.  (E-LEARNING TUTORIAL) READ ABSTRACT |

ASG-Rochade the Leading Metadata Repository by ASG Software Solutions ASG-Rochade is a metadata management solution for large and medium-sized organizations. It is a strategic, facilitating technology that manages information about data and systems across your enterprise.  (SOFTWARE PRODUCT)

Download: IBM Lotus Symphony by IBM June 2011 - (Free Research) IBM Lotus Domino Symphony is a suite of office productivity software for creating, editing, and sharing word processing documents, spreadsheets, and presentations, which supports the OpenDocument Format (ODF) - allowing organizations to use their documents without becoming locked into one particular vendor for their productivity tools.  (DOWNLOAD) READ ABSTRACT |

AventX Connector for SAP ERP by STR Software May 2009 - (Free Research) AventX Connector for SAP ERP works in conjunction with AventX UNIX to automatically fax a limitless number of business documents directly from your SAP application. An economical, easy-to-implement product, the AventX Connector for SAP ERP gives companies the simple tools they need to achieve measurable savings and enhan  (DATA SHEET) READ ABSTRACT |

Accountants Access Information Faster, Enjoy Collaboration, Save 20 to 30 Hours Weekly by Microsoft June 2011 - (Free Research) This case study discusses how one organization turned to a unified document-management platform to improve and simplify the way they access their paper and digital data. Discover how they were able to digitize 46,000 paper documents and review the benefits they are now experiencing.  (WHITE PAPER) READ ABSTRACT |

Transforming Your Business with SharePoint Products and Technologies by Microsoft April 2007 - (Free Research) Microsoft Office SharePoint Server 2007 is a business productivity server that brings information management & access, collaboration and people-driven processes into a typical work environment. This paper will show how people can benefit from the familiarity and consistency of a single environment for all their information and collaboration tasks.  (WHITE PAPER) READ ABSTRACT |

Scaling Strategies for Mission-Critical Search Applications by Vivisimo, Inc. January 2010 - (Free Research) This paper will discuss scaling strategies for building flexible, high performance and high availability solutions for mission-critical search applications that will be able to handle the sheer amount of data while securely crawling and indexing all data repositories.  (WHITE PAPER) READ ABSTRACT |

Enterprise Strategy Group (ESG) Report: Today's Information Access Requirements Outpace Open Source Search Options by Attivio, Inc. March 2010 - (Free Research) This paper examines the new information access functionality and administrative requirements - including enterprise concerns for scalability, high availability, and fault tolerance - while measuring the ability of current open source alternatives to meet these demands. This report also explores the financial aspects of open source search adoption.  (ANALYST REPORT) READ ABSTRACT |

City of Los Angeles Improves Customer Satisfaction with Self-Service Portal Presentation Transcript by Oracle Corporation April 2013 - (Free Research) Today's customer is demanding easier, faster access to answers and problem solutions, and to meet these demands, many organizations turn to customer self-service strategies. Check out this presentation transcript to learn how Los Angeles Department of Water and Power implemented a customer self-service portal to standardize customer service levels.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Connect the Online Customer Experience with Oracle WebCenter Sites Presentation Transcript by Oracle Corporation April 2013 - (Free Research) Most customers today interact with businesses on the web, so it's crucial that your organization's web presence meets their expectations. Read this presentation transcript from a webcast outlining the tools needed to help your business deliver an engaging, personalized online customer experience, starting with your web content management strategy.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Accelerating Mortgage Origination: Transformation through Document Capture and Delivery by Kofax, Inc. March 2013 - (Free Research) This webcast demonstrates how progressive financial institutions are leveraging document capture technology to accelerate the mortgage origination process while enhancing customer service, reducing costs, improving data accuracy, and achieving process efficiencies.  (WEBCAST) READ ABSTRACT |

Six Best Practices for Agent Knowledge Management by KANA (E-mail this company) June 2012 - (Free Research) Knowledge management can be a useful tool for improving the quality and efficiency of your contact center operations. This paper outlines a series of best practices to help you achieve maximum results from knowledge management within the contact center that will ultimately lead to better customer service, and higher revenues.  (WHITE PAPER) READ ABSTRACT |

QuadraConnector - Connecting QuadraDocV5 to SAP applications by Quadrant Software (E-mail this company) March 2013 - (Free Research) In today's competitive business environment, the rate at which you can send and receive information may be what separates you from the pack. In this resource, learn about a technology that allows seamless delivery of electronic documents from within your SAP or ERP platform across an entire organization, for faster information exchange.  (WHITE PAPER) READ ABSTRACT |

Top ten reasons to automate your IT processes by Hewlett-Packard Limited August 2012 - (Free Research) As IT infrastructures become larger and more complex the need for automation increases for both it's organisational efficiency and knowledge retention. Automation technology can help address alerts and incidents, as well as increase infrastructure up time while reducing operational costs.  (WHITE PAPER) READ ABSTRACT |

Formtastic - The Complete Forms Solution for the IBM i Enterprise by Quadrant Software (E-mail this company) March 2013 - (Free Research) Bursting and mailing pre-printed forms can be costly and time-consuming.  Check out this brief resource to learn about a technology that prints intricately formatted documents using cost-effective laser printers.  (WHITE PAPER) READ ABSTRACT |

Knowledge Management: 5 Steps to Getting It Right the First Time by Oracle Corporation September 2012 - (Free Research) Today, many businesses are looking for ways to reduce customer service costs without sacrificing satisfaction – and most companies are finding it challenging. Read this vendor e-book to learn how adding knowledge management to your customer service strategy can reduce costs while increasing agent productivity and customer satisfaction.  (EBOOK) READ ABSTRACT |

Knowledge Management is NOT an Add-on! by Consona Corporation October 2010 - (Free Research) Service and support organizations can benefit tremendously from knowledge. When implemented effectively, knowledge management processes and technology can deliver significant benefits. Read this paper to learn about delivering knowledge-driven CRM.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Leveraging Your Most Valued Asset: Knowledge by Vivisimo, Inc. January 2010 - (Free Research) Why do most organizations continuously fail in utilizing knowledge? In this presentation transcript, learn from case studies that illustrate how you can optimize the value of knowledge in your organization through improving e-discovery and data retention practices and eliminating wasteful and under-utilized tools.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

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