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HCL Insurance BPO Services Transforms Its Mainframe Environment to Reduce Costs by 75% and Improve Service Performance by Micro Focus, Ltd October 27, 2009 - (Free Research) Following a Business Process Outsourcing agreement for the administration of Life and Pension products, HCL Insurance BPO Services, undertook a full analysis of the inherited infrastructure. A risk was identified with the third party mainframe used to host its CAPSIL insurance application.  (CASE STUDY) READ ABSTRACT |

Standardize Systems for Audit Readiness and Improved Stability by Tripwire, Inc. December 10, 2009 - (Free Research) Sitel, Inc is a global provider of business process outsourcing (BPO). They needed to establish audit readiness and compliance across multiple regulatory standards and at the same time develop multi-tier change and configuration controls. Read this brief paper to learn how Tripwire was able to help Sitel meet all their needs and more.  (CASE STUDY) READ ABSTRACT |

Learning from BPM Leaders: Benefits, Prerequisites and the Impact of Successful BPM Initiatives by SAP AG June 05, 2009 - (Free Research) The experiences of BPM leaders have created, for CIOs just beginning the implementation process, a road map to success: improved business and IT communication, an overall refresh of roles and responsibilities and greater process flexibility - those that do BPM right reap the ultimate reward of business innovation: competitive advantage.  (WHITE PAPER) READ ABSTRACT |

Application Server Quality: Review Your Assumptions by JBoss, a Division of Red Hat April 25, 2008 - (Free Research) Application development professionals have better platform options to choose from than they might think. In this Forrester Research report, you'll learn about factors you should consider as application platforms evolve, four criteria that application development professionals should examine when selecting application server products, and more...  (ANALYST REPORT) READ ABSTRACT |

Evaluation Guide: SharePoint 2010 for the Professional Developer by Microsoft Corporation India Pvt Ltd December 04, 2009 - (Free Research) The SharePoint 2010 developer evaluation guide describes the SharePoint 2010 developer platform, including walkthroughs of some of the new capabilities for developers.  (EGUIDE) READ ABSTRACT |

Professional Archive Manager for Exchange - Free 15-Day Trial! by Metalogix October 20, 2009 - (Free Research) Managing email is a time-consuming, costly and legally hazardous process as administrators spend extra time backing up and recovering email to manage volume, support end-user productivity and produce stored emails for regulation or litigation.  (TRIAL SOFTWARE) READ ABSTRACT |

Help Desk Authority Professional Edition - 30 Day Free Trial! by ScriptLogic Corporation September 08, 2009 - (Free Research) How are you currently tracking your help desk issues? Does your homegrown solution have too many limitations? Or is the enterprise solution you currently have overkill? Whichever scenario best describes you…we can help.  (TRIAL SOFTWARE) READ ABSTRACT |

How to Simplify .NET Testing by Hewlett-Packard Company December 01, 2007 - (Free Research) HP QuickTest Professional software is a useful tool for regression test and function test automation. This paper will briefly review the challenges or testing Windows Forms applications and review the functionality of HP QuickTest Processional and its .NET add-in capabilities.  (WHITE PAPER) READ ABSTRACT |

Performance Under Pressure: The State of Enterprise Web Application Quality and Availability by Oracle Corporation July 01, 2009 - (Free Research) Take a look at this important survey, which sought managers’ and professionals’ perspectives, both as external customers of e-business sites, as well as caretakers of their own online operations.  (WHITE PAPER) READ ABSTRACT |

Office Pro Suite Comparison by Microsoft June 08, 2006 - (Free Research) This whitepaper will discuss the primary differences between Microsoft Office Professional Plus 2007, Microsoft Office Professional Enterprise Edition 2003, Microsoft Office XP, and Microsoft Office 2000 Professional.  (WHITE PAPER) READ ABSTRACT |

Customer Relationship Management (SAP CRM) Application: Maximize Service Profitability by SAP AG January 23, 2009 - (Free Research) The SAP® Customer Relationship Management (SAP CRM) application maximizes the value from each customer by keeping profitable customers loyal, decreasing service costs by increasing efficiency, and increasing service revenue.  (ARTICLE) READ ABSTRACT |

Doing More with Less: Automating IT Services in Your Midsize Business by N-able Technologies December 02, 2009 - (Free Research) Driven by mounting compliance, security, globalization and competition issues, IT Professionals in midsize businesses are under heavy pressure to increase efficiencies and work within tighter budgets. Services automation is a proven way for addressing these challenges.  (WHITE PAPER) READ ABSTRACT |

How Application Whitelisting Can Increase Your Desktop Security by Faronics November 19, 2009 - (Free Research) In the past, many security pros relied on one technology to protect their computers and networks. Today, most organizations use several technologies to protect their organization. In this webcast, learn how application whitelisting enhances current defenses and covers situations not addressed by firewalls and antivirus.  (WEBCAST) READ ABSTRACT |

The Good, Bad and Necessary: The Complete Guide to PCI 6.6 Success by Breach Security June 08, 2009 - (Free Research) This resource provides IT security professionals with the information needed to understand PCI compliance and specifically, one of the standard's latest requirements, 6.6. In addition, the paper offer tips for successful PCI 6.6 compliance and highlights compliance successes from real-world companies.  (WHITE PAPER) READ ABSTRACT |

Using Encrypting File System to Protect Microsoft Dynamics CRM Data on a V3c Client Running Windows XP Professional by Microsoft June 28, 2007 - (Free Research) This white paper explains how to use Encrypting File System (EFS), a feature that is provided by default in the Windows® operating system, to protect data in Microsoft Dynamics CRM clients for Outlook Compatibility Update running on Windows XP Professional Service Pack 2 (SP2).  (WHITE PAPER) READ ABSTRACT |

10 Hot Skills for 2009 by Global Knowledge May 01, 2009 - (Free Research) With spending on cost-saving technologies such as virtualization rising, and the maintenance of networking and enterprise Microsoft software keeping IT professionals constantly in demand, here's our top 10 hot skills that will take us from a down economy and beyond.  (WHITE PAPER) READ ABSTRACT |

Service Delivery Innovation: Creating Client Value and Enhancing Profitability by SAP AG January 01, 2007 - (Free Research) This paper reviews the forces that affect the professional services market today, defines and explains the main pillars of service delivery innovation, and reviews the benefits firms derive from service delivery innovation.  (WHITE PAPER) READ ABSTRACT |

Securing the Organization: Creating a Partnership between HR and Information Security by ISC2 September 2008 - (Free Research) The goal of this white paper is to help Human Resource professionals understand the full scope of the growing information security profession and how it affects every aspect of an organization.  (WHITE PAPER) READ ABSTRACT |

Using Talent Supply Chain Management to Overcome Challenges in the Professional Services Market by SAP AG January 2007 - (Free Research) Discover how implementing an integrated talent supply chain management environment can help professional services providers enhance revenues by improving delivery performance and speeding client response.  (WHITE PAPER) READ ABSTRACT |

Integrated Infrastructure and Performance Management for Virtualized Environments by CA April 2009 - (Free Research) Enterprises, government agencies and service providers are increasingly employing virtualized environments to decrease costs, consolidate data center space and reduce environmental impacts. This paper describes a comprehensive set of CA tools for managing virtual environments.  (WHITE PAPER) READ ABSTRACT |

Defense in Depth: How Application Whitelisting Can Increase Your Desktop Security by Faronics November 2009 - (Free Research) No single technology guarantees security, however application whitelisting covers situations not addressed by firewalls or anti-virus utilities. This paper focuses on how application whitelisting can be effectively used as an important layer in your security scenario.  (WHITE PAPER) READ ABSTRACT |

Working Smarter: Enriching the Jazz environment with Lotus social software by IBM September 2009 - (Free Research) This interactive teleconference will answer your questions about combining social software (instant messaging, team wikis, blogs, and professional networks) with software delivery tools.  (PRESENTATION)

Improving Sales Productivity: An Opportunity for Sales and IT Leadership by Microsoft April 2008 - (Free Research) The main focus of this white paper is about revealing key factors in sales rep productivity, including what helps improve their efficiency (increasing selling time) and effectiveness (getting better results from the available selling time). Both are important and require strong leadership and teamwork between the sales and IT departments.  (WHITE PAPER) READ ABSTRACT |

Security Blanket 3.0 by Trusted Computer Solutions October 2009 - (Free Research) Using OS lock down scripts can be time consuming and error prone. Keeping those scripts up-to-date as new guidelines are published requires a continuous cycle of research, interpretation, and script revision. Do you really have time for this? Security Blanket automates the process of locking down Linux and Solaris operating systems.  (DOWNLOAD) READ ABSTRACT |

Rapid Bottleneck Identification - A Better Way to do Load Testing by Oracle Corporation June 2009 - (Free Research) Rapid bottleneck identification (RBI) is a new testing methodology that allows quality assurance (QA) professionals to very quickly uncover Web application performance limitations and determine the impact of those limitations on the end user experience.  (WHITE PAPER) READ ABSTRACT |

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