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CW+: Mobile payments market opportunities for business by ComputerWeekly.com

December 20, 2010 - (Free Research)

The definition of a mobile payment is often open to interpretation and can differ from source to source. Juniper Research has a simple definition of a mobile payment as “payment for goods or services with a mobile device such as a phone, Personal Digital Assistant (PDA), or other such device.”

(WHITE PAPER)

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Making a Single View of the Customer Work by DataFlux Corporation

June 16, 2011 - (Free Research)

As many executives embrace the idea of a true “single version of the truth” about their customers, they face the fact that their data warehouse and CRM systems, however successful, haven’t reached this goal.

(WHITE PAPER)

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STOP LOOKING! THE FCR SILVER BULLET IS ALREADY HERE by Enkata Technologies

April 26, 2012 - (Free Research)

This paper discusses first contact resolution and the offerings for measuring success with FCR.

(WHITE PAPER)

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Multi-Channel Digital Marketing: The New Era of Customer Engagement by OpenText

March 29, 2012 - (Free Research)

Access this useful paper to discover how you can use multi-channel marketing to target the right customer with the right content at the right time.

(ANALYST REPORT)

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Mobile phone app opportunities for business by ComputerWeekly.com

December 01, 2010 - (Free Research)

Over the past 12 months, the global market for applications – fuelled by the astonishing and unprecedented activity experienced on Apple’s App Store and iPhone – has continued its stellar levels of growth.

(WHITE PAPER)

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Webank fights off competition with help from HP Business Intelligence implementation by Hewlett-Packard Limited

January 04, 2012 - (Free Research)

This case study details how Webank utilized HP's Global Method for Business Intelligence Implementation to replace its old data warehousing system with a more advanced platform and saw huge business benefits.

(CASE STUDY)

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E-Book: Leveraging CRM to Increase Sales Effectiveness in a Challenging Economy by SugarCRM Inc.

September 22, 2010 - (Free Research)

This e-book will explore the methods for optimizing sales efforts and working smarter to meet business needs in today’s economy. Continue reading to learn methodologies for increasing sales effectiveness and making this year a successful one for your organization.

(EBOOK)

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The Opportunities and Risks of Multitier Supply Chains by SAP America, Inc.

April 18, 2012 - (Free Research)

Supply chains are the blood of your business - incredibly complex, yet vital to your success. This paper explores the relationship between partners and processes and the need to enable electronic data exchange with all your suppliers. Read this to learn about the limitations of traditional integration methods and new options that enable e-commerce.

(WHITE PAPER)

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Mobile payment technology - a buyer's guide by ComputerWeekly.com

November 18, 2010 - (Free Research)

(WHITE PAPER)

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How to Win Online: Advanced Personalization in E-Commerce by Oracle Corporation

April 25, 2011 - (Free Research)

E-sellers must personalize their customer interactions. Recent studies show that personalization is a highly effective method for increasing consumer lifetime value for online sellers. It can have a direct and positive impact on the core metrics that make up e-commerce success: loyalty, conversion, retention, and average order size.

(WHITE PAPER)

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The Five Essential Elements of Application Performance Monitoring Chapter 1 by Quest Software

November 24, 2010 - (Free Research)

Application performance monitoring (APM) is gaining traction in today's constantly changing and complex application environment. This paper outlines the increasing need for such a solution, offering insight into the five dimensions of modern APM, how to ensure a positive end-user experience, how to measure APM and so much more.

(EBOOK)

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Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 18, 2012 - (Free Research)

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.

(WHITE PAPER)

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The Importance of Social Network Analysis for Communication Service Providers by Sybase, an SAP company

February 14, 2012 - (Free Research)

This brief paper details the need for social network analysis (SNA), new methods for conducting it and why Sybase IQ is well-positioned to aid in the analytical queries needed to perform such analysis.

(WHITE PAPER)

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Storage Decisions University: SSD Deployment Options by SearchStorage.com

January 31, 2012 - (Free Research)

In this Storage Decisions University classroom, get a complete overview on the current SSD landscape and the SSD options available for today’s storage managers.

(VIRTUAL SEMINAR)

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Best Practices in Lead Development by KnowledgeStorm Webinars (E-mail this company)

May 11, 2005 - (Free Research)

Learn how your company can change from a lead generation business model to a dynamic lead development process in this joint Webcast from SiriusDecisions and KnowledgeStorm.

(WEBCAST)

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Sun World International: A case study in smarter planet leadership by IBM

May 22, 2012 - (Free Research)

This case study illustrates how Sun World International, a mid-sized grower in California, shifted its competitive strategy to capitalize on analytics and gain real-time insight into the competitive market. Learn how it gained a 5% reduction in harvesting costs, a 20% reduction in fuel usage and an eight-fold increase in profit per acre.

(CASE STUDY)

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Counterparty Risk: Are We Leveraging Our Tools? by Sybase, an SAP company

February 22, 2012 - (Free Research)

While current technologies and techniques allow for more sophisticated and effective approaches to counterparty risk management than those that fell short in 2008, there are still barriers to successful adoption that will require organizational changes. Read this white paper to learn more.

(WHITE PAPER)

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IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.

(ASP & SOFTWARE PRODUCT)

CW+: Quocirca report: Telecoms re-invention - optimising the online customer experience by ComputerWeekly.com

August 24, 2010 - (Free Research)

As networks, devices and media converge, telecoms companies have increasingly complex catalogues of products and services on offer to customers who are, in turn, becoming more aware that they can easily switch to other providers.

(WHITE PAPER)

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Overcoming Today's Top 5 Software Development Process Challenges with SCM by AccuRev

November 11, 2011 - (Free Research)

Watch this webcast to explore the top five process challenges that software development teams face today.

(WEBCAST)

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The Expert Guide to VMware Data Protection and Disaster Recovery by Veeam Software

February 09, 2011 - (Free Research)

This white paper looks at traditional backup and recovery methods and why they do not work well in virtual environments, as well as the new backup and recovery methods that were developed specifically for virtualization.

(WHITE PAPER)

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Data Integration: Moving Beyond ETL by DataFlux Corporation

January 31, 2011 - (Free Research)

This white paper explores the various methods of data integration that can help an organization find a solution that fits its specific business needs. Read on to learn more.

(WHITE PAPER)

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Security - Pix 500 Series Firewalls by Cisco Systems

The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions.

(HARDWARE PRODUCT)

Combining virtual server backup methods for a complete strategy by CommVault Systems, Inc.

May 21, 2012 - (Free Research)

This expert e-guide outlines strategies for combining virtual server backup methods with traditional approaches for a more comprehensive VM backup system. Discover tips that will protect your virtual environment at no extra cost.

(EGUIDE)

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Bridging the Gap: Integrating in-house and cloud storage by SearchStorage.com

April 30, 2012 - (Free Research)

This Storage Decisions University classroom can help clear up any cloud confusion by reviewing all things cloud including: hybrid cloud, primary data storage in the cloud and 9 cloud storage requirements to know.

(VIRTUAL SEMINAR)

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