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City of Tucson - City Government Pursues ITIL with HP Training by HP and Intel

May 31, 2011 - (Free Research)
This case study highlights how a government agency used ITIL best practices in the face of ever-tightening budgets and staff resources in order to implement a Service-Oriented Architecture (SOA) for greater agility and end-user satisfaction. 
(CASE STUDY) READ ABSTRACT |

10 Tech Skills That Are Heading the Way of the Dinosaur – 2012 by Global Knowledge

January 30, 2012 - (Free Research)
What IT skills are fast becoming obsolete and useless? Find out 12 skills you can expect to shelve soon in this resource, including email, computer hardware support, COBOL and more. 
(WHITE PAPER) READ ABSTRACT |

Recruitment Technology: Quality Candidates and Quality Process by SAP America, Inc.

July 18, 2011 - (Free Research)
This analyst brief from the Aberdeen Group explores the recent trend of recruitment automation. Continue reading for access to the value findings and to learn how automation can provide better quality candidates without increasing the time or cost of the hiring process. 
(ANALYST BRIEF) READ ABSTRACT |

Hyper-V Cloud Fast Track by Dell and Microsoft

April 07, 2011 - (Free Research)
A Microsoft private cloud pools and dynamically allocates IT resources across business units. This means that IT can deploy services quickly and scale them out to meet critical needs whenever and wherever they occur—all while tracking resource usage with appropriate charges back to line-of-business owners. 
(WHITE PAPER) READ ABSTRACT |

S3 Control: Adding Control to Change Management by Solidcore Systems, Inc.

There is a gap between change activity & the documented Change Management process. Solidcore S3 Control adds control to change management. It provides visibility into changes in the enterprise IT infrastructure, accountability for employees deploying ticketed changes, & enforcement of change policies. It is available on IBM platforms. 
(SOFTWARE PRODUCT)

Airline IT Trends Survey by ComputerWeekly.com

June 24, 2010 - (Free Research)
For the 11th year in succession, the Airline IT Trends Survey tracks the key technology trends in the airline industry. It demonstrates the role that the survey’s global benchmarks play in underlining the importance of IT within the airline industry, while also stimulating debate in boardrooms worldwide about the way ahead. 
(WHITE PAPER) READ ABSTRACT |

CIO keeps Network Rail on track for £1bn transformation by ComputerWeekly.com

September 10, 2010 - (Free Research)
Network Rail’s CIO, Susan Cooklin, says her biggest challenge is increasing the business literacy of her IT staff. She said the rail company faces a period of restructuring and budget pressures. 
(WHITE PAPER) READ ABSTRACT |

What's Happening on Your Shop Floor? by Plex Systems

March 31, 2009 - (Free Research)
Until recently, it was difficult for manufacturers to obtain a true picture of what was happening on the shop floor. Real-time, accurate data reflecting production activity, planned production schedules, quality checks, machine breakdowns, inventory levels or a shortage of materials made it a challenge for shop floor management to keep track.. 
(WHITE PAPER) READ ABSTRACT |

Get Your VDI Implementation on Track by Cisco Systems, Inc.

January 23, 2012 - (Free Research)
Attend the Desktop Transformation Perspectives Webinar Series. Starts January 26th, register today. 
(WEBCAST)

Adapt your contact center for increased customer satisfaction by inContact

January 20, 2012 - (Free Research)
This video explains how you can combine interactive voice response (IVR) and ACD systems into one that tracks calls, call waits and offers "self-service" options for callers with a long wait. Watch this now to see a detailed overview of this all-in-one system that will save your organization money. 
(VIDEO) READ ABSTRACT |

Secure File Sharing and Collaboration in the Cloud: Maximizing the Benefits While Minimizing the Risks by Accellion, Inc.

January 10, 2012 - (Free Research)
This white paper explores the considerations for deploying secure file sharing and collaboration in the cloud. It also discusses the security implications and requirements for ensuring protection of confidential information and compliance with industry and government regulations. 
(WHITE PAPER) READ ABSTRACT |

Reducing Costs with Efficient Operations: A Fast Track to More Working Capital by SAP America, Inc.

July 01, 2007 - (Free Research)
Untamed costs can deplete the precious working capital that's critical to your ongoing operations and new expansions. By instituting efficient automated processes throughout your organization, you can reduce waste, unnecessary overtime, and a host of other cost factors. 
(WHITE PAPER) READ ABSTRACT |

Get on the Fast Track to the Cloud by CSC

January 17, 2012 - (Free Research)
Discover how the cloud can streamline your business operations by increasing application performance and agility while reducing costs and risks. Access this webcast to explore a quick and easy way to get started with CSC's managed cloud services. 
(WEBCAST) READ ABSTRACT |

The Fast Track to Service Management Success: Software as a Service by CA Technologies.

September 2008 - (Free Research)
This paper begins with a discussion of the challenges that SMBs face in managing and supporting the IT solutions they need to run their businesses and examines the obstacles they face trying to effectively meet service management objectives. 
(WHITE PAPER) READ ABSTRACT |

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory. 
(SOFTWARE PRODUCT)

Pragmatic ITIL: Bridging the Gulf between Theory and Practice by Nimsoft, Inc.

January 2012 - (Free Research)
While the consensus around the benefits of ITIL is virtually universal, ITIL initiatives run the gamut – both in terms of costs and benefits. Learn how your service management platform can play a huge role in the degree to which you realize the potential benefits of ITIL in your organization. 
(WHITE PAPER) READ ABSTRACT |

Building A Better Cloud by SunGard Availability Services

January 2012 - (Free Research)
Developing the right cloud strategy and infrastructure able to support your future workloads is critical to simplifying your IT infrastructure. In this resource, explore the various considerations to keep in mind as you select a cloud services vendor. 
(WHITE PAPER) READ ABSTRACT |

SOA Governance - Framework and Best Practices by Oracle Corporation

December 2011 - (Free Research)
Download this white paper to learn how establishing a proper system of service-oriented architecture (SOA) governance can make a difference during implementation. 
(WHITE PAPER) READ ABSTRACT |

The impact of Cloud on IT by ComputerWeekly.com

July 2011 - (Free Research)
This research from Freeform Dynamics assess the impact of the cloud on the IT department and the way the department functions. 
(ANALYST BRIEF) READ ABSTRACT |

Worst Practices in SOA Implementation: Why Service-Oriented Architectures Fail by Information Builders Inc. (E-mail this company)

October 2007 - (Free Research)
Service-oriented architecture (SOA) enables different programs, applications, and tools to interact via self-contained services that do not depend on the context or state of the other service. This white paper provides insight into the top-four worst practices for SOA integration, and how to avoid and/or overcome these worst practices. 
(WHITE PAPER) READ ABSTRACT |

CW+: Roundtable: Managing IT assets and tracking total cost of ownership by ComputerWeekly.com

October 2010 - (Free Research)
Today’s economic climate means IT departments are under pressure to deliver both never-fail applications and service levels that meet business needs, while also reducing costs. 
(WHITE PAPER) READ ABSTRACT |

MS Dynamics CRM Case Study: CRM Solution Helps Increase Sales by 30 Percent by Microsoft

September 2008 - (Free Research)
Find out how a Microsoft Dynamics CRM solution provided real-time tracking of inventory, leads, and account information and helped OXBO International increase sales by 30 percent. 
(CASE STUDY)

Sybase Mobility Guide - a downloadable book by ComputerWeekly.com

March 2011 - (Free Research)
This guide from Sybase is full of examples of mCommerce at work. The benefits range from speeding up economies to life-changing improvements. For merchants, operators and banks, the new channel offers another way to grow business and revenues while meeting the financial needs of customers. 
(WHITE PAPER) READ ABSTRACT |

Forward Error Correction (FEC) for Video Streaming and File Delivery Solutions by QUALCOMM Incorporated

February 2012 - (Free Research)
Forward error correction (FEC) technology protects against network packet loss. Content delivery solutions using FEC have numerous user experience and cost advantages. This paper provides a technical overview of RaptorQ, the best available application-layer FEC technology. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Bromford Group Sets Solid Foundation With Virtualised Fluid Data Storage by Dell Compellent

July 2011 - (Free Research)
Like many organisations, data at Bromford Group falls into two distinct groups. On one side is a Microsoft SQL database that tracks customer relationship management, records of tenants and properties. On the other side is all of the data that runs the business itself: Microsoft Exchange, corporate files, and network drives crammed with documents. 
(CASE STUDY) READ ABSTRACT |

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