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Antispam in the Midmarket: Trends and Strategies by McAfee, Inc.

April 2008 - (Free Research)
Listen in as Stephen Cobb details the latest spam challenges CIOs in the midmarket are facing. Learn more about the latest antispam techniques and trends that you can use to fight spam in this expert podcast. 
(PODCAST) READ ABSTRACT |

Why You Should Consider Hosted Messaging Security by Trend Micro GmbH

February 2009 - (Free Research)
In a major study of the hosted services market conducted by Osterman Research in 2008, antispam and virus protection were the two hosted offerings that organizations identified as services that they will likely or definitely deploy to supplement internally managed infrastructure. Read this paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Worry-Free Business Security Advanced by Trend Micro, Inc.

October 2010 - (Free Research)
Learn why your traditional antivirus is putting your business at risk from web threats, viruses, spam and more. Discover how Worry-Free Business Security can help. 
(DOWNLOAD) READ ABSTRACT |

Countdown: Top 5 technologies to help battle the new spam threat by Trend Micro, Inc.

November 2007 - (Free Research)
In this featured podcast, Michael Cobb counts down the top 5 ways for your company to battle new and evolving spam threats, and discusses the pros and cons of current antispam technologies. 
(PODCAST) READ ABSTRACT |

Cisco Spam & Virus Blocker Frees Up Hours and Inboxes for Small Businesses by Cisco Systems, Inc.

February 2009 - (Free Research)
Spam email continues to be a big problem, even for small businesses. LUNAR, a product development consulting firm, had a major spam problem despite having just 50 employees. They found relief with Cisco's Spam and Virus Blocker. This case study details how LUNAR and other small businesses implemented and then benefited from this Cisco software. 
(CASE STUDY) READ ABSTRACT |

All-in-one Email Security Reduces Spam and IT Administration Time by Sunbelt Software

August 2008 - (Free Research)
After using an earlier version of Sunbelt’s enterprise anti-spam solution, Roberts Wesleyan College reviewed a number of software solutions and found Ninja to be the best product at the best price. 
(CASE STUDY) READ ABSTRACT |

Firewall Solutions for Small Business by Cisco Systems, Inc.

August 2009 - (Free Research)
The ideal firewall solutions for small business integrate a hardware firewall with software controls into a comprehensive security solution that includes virtual private network (VPN) support, antivirus, antispam, antispyware, and content filtering capabilities. 
(WHITE PAPER) READ ABSTRACT |

Protecting the Network Perimeter: Controlling what gets through—into and out of your organization by McAfee.

February 2012 - (Free Research)
The traffic allowed to flow through the network perimeter – both good and bad – can determine the success or potential downfall of an organisation. View this paper to explore how McAfee can help protect network perimeters with a solution that enables organisations to easily, effectively, and securely manage traffic flow. 
(WHITE PAPER) READ ABSTRACT |

Small Business Firewall Software Vs. Hardware Firewalls by Cisco Systems, Inc.

February 2009 - (Free Research)
Small business firewall software and hardware firewalls are the methods used to protect computers against hacker attacks and other Internet threats. 
(WHITE PAPER) READ ABSTRACT |

Defending Systems on a Wide-open Network with Symantec Endpoint Protection by Symantec Corporation

July 2012 - (Free Research)
Advertising agency, Direct Agents, needed protection at each individual computer because their employees routinely accessed websites and opened emails that were potentially harmful. In this case study, learn how Symantec Endpoint Protection was able to meet their needs, providing simplified management and protection while saving on costs. 
(CASE STUDY) READ ABSTRACT |

About to Buy Guide: Spam/virus protection for Exchange by SearchSecurity.com

June 2012 - (Free Research)
This expert e-guide explores the value of a comprehensive email security strategy, and compares the pros and cons of various approaches. Discover how you can gain the antispam and antivirus protection you need to keep email threats at bay and productivity high. 
(EGUIDE) READ ABSTRACT |

Measuring, Monitoring and Improving Customer Experience by SearchCRM

September 2012 - (Free Research)
Forward-thinking organizations recognize the improving the customer experience can provide a significant competitive edge, but implementing effective customer experience management (CEM) processes can be difficult. Review this expert guide to learn 10 simple, inexpensive ways to improve the customer experience today. 
(EGUIDE) READ ABSTRACT |

Study Results: Total Economic Impact of an SaaS Enterprise Based Email Management Solution by Mimecast

June 2013 - (Free Research)
This Forrester research report examines and analyzes the total economic impact and ROI of a cloud-based unified email management platform. Learn more about the features and benefits of this SaaS-based email approach based on the 3 key aspects of email archiving, security and continuity. 
(WHITE PAPER) READ ABSTRACT |

Intelligent Self-Service and Personalization: Rethink the Customer Experience by Genesys

June 2014 - (Free Research)
With the right combination of intelligent self-service and agent-assisted service, you can ensure efficiency gains, cost savings, and customer satisfaction. View this white paper to learn what it takes to implement intelligence self-service, such as integrated applications, business intelligence, business rules, and integrated channels. 
(WHITE PAPER) READ ABSTRACT |

EMA/CXP Research Report: The Changing Role of the Service Desk in the Age of Cloud and Agile by IBM

April 2013 - (Free Research)
This whitepaper reveals the results of a study that will show you how and why your IT service desk needs to adapt to the times. 
(WHITE PAPER) READ ABSTRACT |

Preserve Customer Experience Consistency and Loyalty in a Multi-Sourced Contact Center by Genesys

June 2014 - (Free Research)
Many organizations are taking a multi-sourcing approach to contact center services, but it doesn't come without its risks -- what should you look out for? Find out in this white paper, and learn how you can avoid the perils of lackluster service and disappointing cost savings with a common hosted contact center platform. 
(WHITE PAPER) READ ABSTRACT |

Automating Application Quality & Testing Strategically Drives Success by CA Technologies.

February 2012 - (Free Research)
This resource describes how the right Application Quality Management and Testing Tools (AQM&TT) are necessary for ensuring application performance in today's increasingly complex IT environment. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

Help Desk Manager by N-able Technologies

June 2014 - (Free Research)
This free-trial software allows you to see the benefits of an effective help desk manager – providing you with enhanced service management. 
(DEMO) READ ABSTRACT |

All the Help Desk You Need by N-able Technologies

June 2014 - (Free Research)
This informative guide explores one company's help desk manager platform and how it can enhance your services. 
(WHITE PAPER) READ ABSTRACT |

Resolving Issues When Creating a Cisco UCS Service Profile by Global Knowledge

May 2014 - (Free Research)
This white paper examines several common service profile errors in Cisco UCS Service Profile and their solutions. 
(WHITE PAPER) READ ABSTRACT |

Unified Communication Manager - Class of Service by Global Knowledge

February 2013 - (Free Research)
This whitepaper unveils how Class of Service within Cisco's Unified Communication Manager can help you control which phone numbers can be called by particular devices. View now to learn how this simple, flexible solution can be effective in numerous situations. 
(WHITE PAPER) READ ABSTRACT |

Deliver Cost-Effective, Quality Care by Outsourcing Transcription by Nuance

December 2012 - (Free Research)
Learn about a full-service, outsourced transcription option for healthcare enterprises that combines speech recognition with transcription services, enabling you to produce and deliver cost-effective, timely, and high-quality clinical documentation. 
(WHITE PAPER) READ ABSTRACT |

Windows 8.1 Client to Microsoft's Cloud Services by Global Knowledge

June 2014 - (Free Research)
This whitepaper will look at the various features within Windows 8 and discuss their benefits and the best practices for deployment in the organization. 
(WHITE PAPER) READ ABSTRACT |

Leveraging the Power of the Peloton to Lead Change by Global Knowledge

July 2013 - (Free Research)
This white paper combines the concept of the peloton with one of the most widely accepted approaches for enabling change in organizations: John P. Kotter's 8 Steps for Enabling Change. 
(WHITE PAPER) READ ABSTRACT |

Password Change Service - Avaya CallPilot by Global Knowledge

March 2013 - (Free Research)
Administrators spend a lot of their time simply resetting passwords for users who have gotten locked out of their mailboxes because they forgot their password. This white paper shows an administrator how to set up and utilize Password Reset Service, introduced with CallPilot Release 5. 
(WHITE PAPER) READ ABSTRACT |

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