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Yahoo, Amex talk up different customer service approaches by Infor CRM

January 24, 2012 - (Free Research)
Access this tip guide to learn how American Express and Yahoo Inc., have conquered customer service obstacles while also decreasing customer relationship management (CRM) budgets. 
(EGUIDE) READ ABSTRACT |

Building a Strong Customer Experience by Infor CRM

January 05, 2012 - (Free Research)
Read this e-guide from SearchCRM.com to learn how American Express and Yahoo tackle customer service with their own twists, how to communicate through multiple channels and ways to craft a single customer view through CEM technology. 
(EGUIDE) READ ABSTRACT |

Achieving PCI DSS Compliance with Red Hat Enterprise Virtualization for Desktops by Red Hat and JBoss

October 05, 2009 - (Free Research)
The PCI DSS standard was created to prevent credit card fraud by requiring the implementation of certain controls and processes by all entities involved in the processing of credit cards. This paper will illustrate how Red Hat Enterprise Virtualization for Desktops can help organizations comply with specific PCI DSS mandates. 
(WHITE PAPER) READ ABSTRACT |

Complying with Payment Card Industry Data Security Standards Using SEA System I Solutions by Software Engineering of America, Inc.

February 2008 - (Free Research)
This document highlights how Software Engineering of America's solution for the System i help to ensure PCI Compliance. 
(WHITE PAPER) READ ABSTRACT |

Achieving PCI Compliance at the Point Of Sale Using Bit9 Parity™ to Protect Cardholder Data by Bit9, Inc.

June 2009 - (Free Research)
As the technology used by merchants and their partners has evolved, card fraud has become more sophisticated. In response to this evolving threat, the major credit card companies have created a set of security standards to protect their customers from security breaches. Read this whitepaper to find out how Bit9 Parity helps achieve compliance... 
(WHITE PAPER) READ ABSTRACT |

Preparing an RFI for Virtualization and the PCI Data Security Standard by HyTrust

March 2011 - (Free Research)
This paper discusses how protecting cardholder data is a critical and mandatory requirement for all organizations that process, store or transmit information on credit or debit cards and the requirements and guidelines for securing cardholder data are specified in the Payment Card Industry (PCI) Data Security Standard (DSS). 
(WHITE PAPER) READ ABSTRACT |

Employing IBM Database Encryption Expert to meet encryption and access control requirements for the Payment Card Industry Data Security Standards (PCI DSS) by IBM

July 2011 - (Free Research)
This white paper explores the challenges of compliance with PCI and how organizations must take a holistic approach to protecting and securing their business-critical information. 
(WHITE PAPER) READ ABSTRACT |

British American Tobacco Builds SAP® Intelligence into Its Executives’ BlackBerry® Smartphones by 3i Solutions

September 2010 - (Free Research)
British American Tobacco needed to enable its global executives to manage essential SAP business processes via their BlackBerry anytime, anywhere. By executing business processes while traveling, executives can spend more of their time collaborating with colleagues, making critical business decisions and adding value when they are in the office. 
(CASE STUDY) READ ABSTRACT |

City Where Fantasy Thrives Solves Reality of Backup Challenges with Quantum DXi7500 Express by Quantum Corporation

July 2010 - (Free Research)
Read on to learn more about Burbank’s successful implementation of the DXi7500 Express and hear feedback directly from the one of the analysts responsible for making the transition. 
(CASE STUDY) READ ABSTRACT |

IC Intracom Consolidates Global ERP with IBM and SAP by IBM

February 2009 - (Free Research)
In order for IC Intracom to gain an enterprise-wide view of business data, the organization needed to replace its aging ERP solutions. Working with IBM Global Business Services, IC Intracom implemented the IBM Express Wholesale Distribution Solution, a qualified SAP All-in-One partner solution, hosted by IBM Applications on Demand. 
(CASE STUDY) READ ABSTRACT |

City Where Fantasy Thrives Solves Reality of Backup Challenges with Quantum DXi7500 Express by Quantum Corporation

July 2009 - (Free Research)
When a full backup of the city's 125-plus servers became impossible overnight on a legacy tape system, Burbank went looking for a better answer. The city chose Quantum's DXi7500 Express disk-based backup solution with deduplication technology. 
(WHITE PAPER) READ ABSTRACT |

Citrix XenClient by Citrix

May 2010 - (Free Research)
Desktop virtualization is delivering significant benefits. User flexibility, desktop management cost reduction, and enhanced data security and access control. Now, Citrix XenClient extends all the benefits of desktop virtualization to laptop users.     
(PRODUCT DEMO)

Overview of Windows Search Technologies by Global Knowledge

February 2009 - (Free Research)
This paper helps us to understand the importance of desktop search tools fit in the universe of Microsoft search tools. 
(WHITE PAPER) READ ABSTRACT |

Introducing BlackBerry Balance™ Technology by BlackBerry

September 2011 - (Free Research)
Learn more about how BlackBerry® Enterprise Server or BlackBerry® Enterprise Server Express, along with specific IT policies and features built into the device software, help keep personal information separate and business information highly secure. 
(WEBCAST) READ ABSTRACT |

Aligning IT and Business with Demand Management by SERENA Software, Inc.

June 2008 - (Free Research)
Demand Management (DM) is a component of a full-featured Project Portfolio Management (PPM) practice. Demand comes from many sources and all phases of the project lifecycle. Capacity management must consider all of these. 
(WHITE PAPER) READ ABSTRACT |

Free e-book: Getting Started with DB2 Application Development by IBM

March 2012 - (Free Research)
Learn how easy it is to get started on DB2 application development. This e-book includes topics such as using DB2 Express-C, writing SQL statements, working with open-source tools and more. This is part of a full e-kit designed for fast, easy DB2 learning. 
(EBOOK) READ ABSTRACT |

MDM and beyond: Rethinking mobile security in a BYOD world by Citrix

May 2014 - (Free Research)
This informative paper discusses how your organization can embrace BYOD with full security and control, providing a simple and streamlined user experience. 
(WHITE PAPER) READ ABSTRACT |

Herding Geese: The Retail Supply Chain by ComputerWeekly.com

April 2013 - (Free Research)
Steven Keifer draws on the pioneering work of US retailer, Walmart, to explain the essentials of EDI in the retail supply chain. 
(BOOK) READ ABSTRACT |

Social Security Administration Deploys DocAve to Protect Mission-Critical SharePoint Deployment by AvePoint, Inc.

February 2010 - (Free Research)
In early 2008, the Social Security administration they deployed their pilot SharePoint deployment that was accessible to all agency staff. After evaluating several backup solutions, SSA administrators chose AvePoint Doc Ave Backup and Recovery for their SharePoint environment. Read this case study to learn why. 
(CASE STUDY) READ ABSTRACT |

Tips from the Trade - Competing on Web Analytics by SAS

May 2010 - (Free Research)
How can your company take away more than just sales numbers from online customers? That was one of the topics of a webcast that brought thought leaders together to discuss challenges and best practices in the industry. Continue reading to explore the insights and highlights from that webcast and learn more about how to compete on web analytics. 
(WHITE PAPER) READ ABSTRACT |

Cisco Unified CRM Connector 3.0. by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(SOFTWARE PRODUCT)

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network. 
(HARDWARE PRODUCT)

Virtual Success in the Healthcare Provider Market by NetApp

February 2011 - (Free Research)
Check out this white paper to learn why and how virtualization is a logical investment for hospitals and health care providers. Learn the benefits specific to desktop virtualization in a health facility and access a case study regarding a medical center that adopted virtualization technology. 
(WHITE PAPER) READ ABSTRACT |

Centralized Management Key to Controlling Mobile Communications Cost by Digital Fairway, Inc.

November 2007 - (Free Research)
In this paper, learn why centralized policy management, automated order processing and asset management, and end-user self-service are key ingredients for any organization trying to control the proliferation of wireless mobile devices and spiraling costs. 
(WHITE PAPER) READ ABSTRACT |

Digital Trust in the Cloud: Liquid Security in Cloudy Places by CSC

November 2011 - (Free Research)
While some individual users are experimenting with cloud processing, other users have already fully committed to the cloud as an important part of their enterprise architecture and operation. Read this white paper to learn about the evolution of cloud processing and whether or not the cloud processing boom will continue. 
(WHITE PAPER) READ ABSTRACT |

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