In this white paper, we introduce geographic data services and discuss how they are employed in both operational and analytical business applications. The paper also reviews analytical techniques applied across many types of organizations and examines a number of industry-specific usage scenarios. 

This informative market update from The National Association of Call Centers (NACC) provides a comprehensive look at the industry. 

This benchmark study from American Shipper covers U.S. export operations and compliance of more than 300 U.S. based exporters. 

There is growing evidence of the competitive value of BI and analytics solutions. An IDC study of North American and European organizations found that the median ROI of BI and analytics projects was 112%. 

Read this e-guide from SearchCRM.com to learn how American Express and Yahoo tackle customer service with their own twists, how to communicate through multiple channels and ways to craft a single customer view through CEM technology. 

Organizations today need a more efficient and compliant way to transfer files as electronically shared content become more sensitive. In this paper, explore the challenges and costs of using traditional transfer methods and discover the benefits of a new solution, File Managed Transfer (MFT). 

This expert E-Guide highlights a mobile device management checklist to consider when developing your own mobile device management strategy. 

Uninterruptible Power Supply (UPS) terminology is a complex subject, often made more confusing by the competing marketing claims of various manufacturers. This paper explains this terminology and discusses the capabilities and limitations of the various classifications. 

In this paper, learn why centralized policy management, automated order processing and asset management, and end-user self-service are key ingredients for any organization trying to control the proliferation of wireless mobile devices and spiraling costs. 

Quantum's Encryption Key Manager (Q-EKM) is an Enterprise proven, easy-to-use solution for managing encryption keys across multiple Quantum libraries. 

Like many organisations, data at Bromford Group falls into two distinct groups. On one side is a Microsoft SQL database that tracks customer relationship management, records of tenants and properties. On the other side is all of the data that runs the business itself: Microsoft Exchange, corporate files, and network drives crammed with documents. 

In recent years, the Hillingdon's IT team has faced nearly 100 percent year-on-year data growth, driven mainly by the e-mail volume increases, expanding document retention requirements and the proliferation of digital images in planning applications and property and highway inspections. Read this case study to learn Hillingdon's solution.