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A Silver Lining for Communications, Media, and Entertainment Companies by Infor CRM
April 02, 2010 - (Free Research)
This paper discusses how a cross-channel approach can help CME companies increase customer retention and loyalty, streamline marketing processes, and overcome the numerous technical, organizational, and logistical barriers to an effective multichannel environment.
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Sauder Woodworking: Enhancing the Lean Journey by SAP America, Inc.
July 1967 - (Free Research)
In this case study learn how Sauder Woodworking was able to increase visibility on execution processes, improve manufacturing flow and efficiency by following a strategic direction for lean manufacturing, and simplify work order reporting by using SAP ERP
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Oracle Customer Experience: The Retail Experience by Oracle Corporation UK Ltd
December 2012 - (Free Research)
Creating an individualized, consistent customer experieicne is paramount for today's businesses. In this webcast, learn how Winston Furnishings used customer experience management (CEM) technology to customize their customers' experience when shopping for furniture on the web.
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Tips from the Trade - Competing on Web Analytics by SAS Institute Inc.
May 2010 - (Free Research)
How can your company take away more than just sales numbers from online customers? That was one of the topics of a webcast that brought thought leaders together to discuss challenges and best practices in the industry. Continue reading to explore the insights and highlights from that webcast and learn more about how to compete on web analytics.
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Building a Strong Customer Experience by Infor CRM
January 2012 - (Free Research)
Read this e-guide from SearchCRM.com to learn how American Express and Yahoo tackle customer service with their own twists, how to communicate through multiple channels and ways to craft a single customer view through CEM technology.
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Giving Trade Companies a Fast Start: SAP All-in-One Fast Start Program by SAP America, Inc.
March 2009 - (Free Research)
Whether you are a wholesale distributor of furniture, machinery, chemicals, or food and beverages, your success depends on how quickly you adapt to demands from customers and suppliers. You must constantly differentiate your services from the competition while improving operating efficiencies and controlling costs.
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Giving Trade Companies a Fast Start by SAP AG
March 2009 - (Free Research)
Whether you are a wholesale distributor of furniture, machinery, chemicals, or food and beverages, your success depends on how quickly you adapt to demands from customers and suppliers. You must constantly differentiate your services from the competition while improving operating efficiencies and controlling costs.
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Insurance: Converging Customers, Cost Management and Compliance by Kofax, Inc.
February 2010 - (Free Research)
Through a case study with Pan-American, this white paper examines how insurers can generate measurable progress toward these goals by treating document driven business process automation as a strategic initiative at the C-level.
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Achieving PCI Compliance at the Point Of Sale Using Bit9 Parity™ to Protect Cardholder Data by Bit9, Inc.
June 2009 - (Free Research)
As the technology used by merchants and their partners has evolved, card fraud has become more sophisticated. In response to this evolving threat, the major credit card companies have created a set of security standards to protect their customers from security breaches. Read this whitepaper to find out how Bit9 Parity helps achieve compliance...
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American Apparel Finds the Right Fit by Motorola RFID Solutions
January 2009 - (Free Research)
The potential benefits of reducing labor and increasing sales from deploying an item-level RFID operation are clear. Read about current capabilities of RFID, including accuracy, performance and adaptability.
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American Tire Distributors on Virtualizing Oracle by EMC Corporation
April 2013 - (Free Research)
In this brief video, learn how the leading wheel and tire distribution company American Tire Distributors was able to reduce costs, improve performance, and empower scalability and agility by virtualizing its Oracle E-Business Suite tools.
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British American Tobacco Smokes its Competition by Apriso Corporation
April 2011 - (Free Research)
British-American Tobacco Poland (BAT Poland) was selected recently as a strategic production hub for all of Europe. Because of this, the company needed software that could handle the increased complexity of production and internal logistics of material handling. Read this case study to learn why it adopted FlexNet as their total warehouse system.
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WAVE SYSTEMS CASE STUDY - Mazda North American Operations by Wave Systems Corp.
September 2010 - (Free Research)
THE CHALLENGE: Protect customer personal identifiable information and confidential business information on employee laptops scattered across North America without overburdening in-house IT resources. Read on to learn how they did it.
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Enable Your Workforce with True Anytime, Anywhere Connectivity by Dell, Inc. and Intel®
December 2008 - (Free Research)
In August 2008, Qualcomm commissioned Forrester Consulting to evaluate the benefits that North American businesses have experienced as a result of providing notebook users with mobile broadband connectivity. In this paper you'll hear what IT and telecom/network decision-makers had to say.
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Premise vs. Hosted Contact Center: Total Cost of Ownership Analysis by inContact
May 2011 - (Free Research)
Today, the majority of North American contact centers today are supported by premise-based contact center and telephony systems. But there's another money-saving option for contact centers: third-party owned and operated hosted services. Before you decide which model to use, there's another factor you should consider: Total cost of ownership (TCO).
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British American Tobacco Builds SAP® Intelligence into Its Executives’ BlackBerry® Smartphones by 3i Solutions
September 2010 - (Free Research)
British American Tobacco needed to enable its global executives to manage essential SAP business processes via their BlackBerry anytime, anywhere. By executing business processes while traveling, executives can spend more of their time collaborating with colleagues, making critical business decisions and adding value when they are in the office.
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Security the future: Keeping up with the business by ComputerWeekly.com
March 2013 - (Free Research)
Gareth Lindahl-Wise, group information security manager at British American Tobacco, explains the company's approach to enterprise security architecture.
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itelligence Support Advantage by itelligence, Inc.
March 2010 - (Free Research)
Watch this videocast as Scott Lachecki of North American Nutrition Companies talks about the benefits of itelligence Support Advantage and its on-demand SAP support. itelligence offers mid-market companies worldwide a range of both technical and functional SAP services, business expertise and expert support.
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Branded Video Posts: Using Multimedia to Increase Engagement by Oracle Corporation
September 2012 - (Free Research)
Access this helpful white paper for key insights into how you can maximize your video message's effectiveness in social streams. Read on to learn how customers are engaging with video, what types of video posts are most effective and how you can customize your video posting strategy to serve your audience.
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American Equipment, Symantec Technologies and Wasatch Software Success by Symantec Corporation
July 2012 - (Free Research)
Facing a significant growth in data, American Equipment, Inc. needed to improve its data protection and backup. In this case study learn how Symantec Technologies and Wasatch Software were able to meet these needs with Symantec Backup Exec.
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