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Extending PeopleSoft Applications with Oracle Fusion Middleware by Oracle Corporation

April 2007 - (Free Research)
This white paper discusses how Oracle Fusion Middleware capabilities provide a comprehensive SOA platform, integrating disparate and heterogeneous systems that exist within the enterprise. 
(WHITE PAPER) READ ABSTRACT |

Service Management Virtual Simulation (tool) by IBM

December 2009 - (Free Research)
Check out this virtual forum to access papers and podcasts pertaining to dynamic infrastructure solutions from IBM. 
(RESOURCE CENTER)

Driving Customer Service Success in the Cloud with Microsoft Dynamics CRM Online by Microsoft

August 2010 - (Free Research)
Join us for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge. 
(VIDEO) READ ABSTRACT |

CA Business Service Insight for Service Level Management by CA Technologies.

November 2011 - (Free Research)
This white paper details an automated service level management solution that will save on cost and improve customer relations. 
(WHITE PAPER) READ ABSTRACT |

CA Service Management Blog by CA Technologies.

August 2013 - (Free Research)
This resource provides you with blogs from your service management peers on driving home the importance of building a strategy to applying best practices with ITIL in realizing real world, practical implementations. 
(RESOURCE)

Transition your existing service offerings into a private or hybrid cloud-based environment with Service Catalog by CA Technologies.

August 2011 - (Free Research)
It seems as if every company is looking to gain cost advantages and efficiencies by moving toward a cloud environment.  In this webcast, learn how CA Service Catalog can define your services in business terms, and automatically provision them in a private or hybrid cloud environment provided by cloud suppliers and delivered to cloud consumers. 
(WEBCAST) READ ABSTRACT |

Without a service catalog, your public, private, or hybrid cloud is just a fog bank by CA Technologies.

June 2011 - (Free Research)
There is no better mechanism to realize the potential for providing cloud-based services than implementing a service catalog. A service catalog is designed to support the presentation and request for services, the capture of data required to make the service life-cycle efficient, and the workflow to automate service processes. 
(WHITE PAPER) READ ABSTRACT |

Service Portfolio Management: Manage IT For Business Value by CA Technologies.

October 2009 - (Free Research)
Read this paper to learn how Service Portfolio Management can be implemented to achieve and show evidence of improved business satisfaction, reduced waste, reduced cost, and enhanced service quality. IT can better select strategic investments and maximize business value. 
(WHITE PAPER) READ ABSTRACT |

Overcome Wait Time, Cost and Inefficiency within Test and Dev by Hewlett-Packard Company

December 2013 - (Free Research)
This on-demand webcast explores how to streamline the development and test process with service virtualization, as it can help overcome five key challenges. Find out what they are by watching now. 
(WEBCAST) READ ABSTRACT |

HP IT Accelerates Service Delivery with Hybrid Clouds by Hewlett-Packard Company

December 2013 - (Free Research)
HP Software (HPSW) Infrastructure Services, part of technology leader HP's IT team, was struggling with siloed infrastructure usage, inconsistent service delivery levels, and developers hoarding servers. They needed processes that could better support their dev/test teams -- they needed the cloud. 
(WHITE PAPER) READ ABSTRACT |

IT Service Management: It's About Managing Change by Hewlett-Packard Company

November 2008 - (Free Research)
This white paper describes steps IT executives must take to manage an IT service management (ITSM) implementation to maximize its value and ensure that it achieves the full transformational effect it is capable of delivering. 
(WHITE PAPER) READ ABSTRACT |

Bare Metal Cloud: A Non-Virtualized Cloud Option for Performance-Sensitive Workloads by IBM

January 2014 - (Free Research)
This informative guide explores the role of virtualization and how it pertains to cloud computing and MSPs. 
(WHITE PAPER) READ ABSTRACT |

Database as a Service (DBaaS): How to Create a Database Cloud Service by Oracle Corporation

June 2014 - (Free Research)
This webinar explains how transitioning to database-as-a-service will automate more processes, deliver services faster and lower risk and costs. Watch now to better understand the benefits of presenting and documenting IT services in a service catalog, how to create an effective business catalog to deliver DBaaS to consumers, and more. 
(WEBCAST) READ ABSTRACT |

Manufacturer Scales Operations, Boosts Service Levels with AlvakaNet by CA Technologies.

April 2014 - (Free Research)
This case study tells the story of one organization's partnership with a service provider that delivers significant improvements in performance and availability while also efficiently managing costs and business growth. 
(WHITE PAPER) READ ABSTRACT |

Innovation in Mobility: Improving the Fan Experience by Extreme Networks (E-mail this company)

January 2014 - (Free Research)
This exclusive paper examines how the New England Patriots organization was able to provide a seamless Wi-Fi service to several thousand mobile users in a densely populated area—a feat that many once thought to be impossible. 
(CASE STUDY) READ ABSTRACT |

Big Data Integration and Governance Considerations for Financial Services by IBM

December 2013 - (Free Research)
This white paper examines key big data integration and governance considerations for the financial services industry. 
(WHITE PAPER) READ ABSTRACT |

The shift from servers to services: Charting your future in the cloud era by Hewlett-Packard Company

November 2013 - (Free Research)
The cloud is not only changing how IT organizations source and deliver technology – it's also leading IT organizations to be more service centric. This webcast explores what it means to be "service-centric" at both the organizational level and for IT professionals. 
(WEBCAST) READ ABSTRACT |

SlideShare, A Hosting Partner Success Story by IBM

December 2011 - (Free Research)
In this brief case study, find out how SlideShare turned to a new, cost-effective hosting partner that leveraged automated services and infrastructure to achieve optimal performance and consistent support. 
(CASE STUDY) READ ABSTRACT |

An Insider’s Guide to Agile Testing and Service Virtualization by IBM

March 2014 - (Free Research)
In order to streamline the software development lifecycle (SDLC), savvy organizations are implementing strategies based on Agile development and service virtualization. Access this Agile testing and service virtualization "e-kit" to get the essentials from a variety of different sources: analysts, customers, and software professionals. 
(RESOURCE CENTER) READ ABSTRACT |

Analyst Comparison: Service Virtualization And Testing Solutions, Q1, 2014 by IBM

January 2014 - (Free Research)
This comprehensive Forrester Research, Inc. report provides an in-depth comparison of five service virtualization and testing solutions from CA Technologies, Hp, IBM, and more. 
(WHITE PAPER) READ ABSTRACT |

The Total Economic Impact™ of IBM Rational Service Virtualization and Test Automation Solutions by IBM

July 2013 - (Free Research)
You've probably heard the benefits of service virtualization and test automation when it comes to application delivery and quality, but you may be hesitant to implement a technology due to cost or time concerns. In this Forrester Report, explore the Total Economic Impact™ of the IBM Rational service virtualization and test automation tools. 
(ANALYST REPORT) READ ABSTRACT |

Service Virtualization for Dummies book by IBM

April 2013 - (Free Research)
Get an overview of Service Virtualization and what it means for your development and testing teams. 
(EBOOK) READ ABSTRACT |

Why Your Service Desk is Failing by CA Technologies.

September 2012 - (Free Research)
This guide explores the challenges and failings of legacy service desks and newer service management platforms, and outlines five key requirements of service management success. Also inside, find critical questions to ask potential service management vendors. 
(WHITE PAPER) READ ABSTRACT |

Meet Today's Changing Data Workload Needs with IBM Solutions by IBM

December 2013 - (Free Research)
Explore this resource to learn about a database-as-a-service that enables you and your enterprise to scale services based on your database and application development needs. Read on now to learn more. 
(WHITE PAPER) READ ABSTRACT |

Solitaire Interglobal: System z and Managed Service Providers by IBM

February 2014 - (Free Research)
This white paper showcases the real-world impact for MSP businesses that deploy IBM's System z to host customer IT operations. Inside, you'll discover how this platform stacks up in areas such as costs, run times, resource utilization, and more. Read on to determine if you should consider this platform for an MSP infrastructure deployment. 
(WHITE PAPER) READ ABSTRACT |

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