Government agencies are frequently adopting advanced case management strategies to automate processes, streamline practices and achieve better, swifter results. This paper from IBM discusses how advanced case management strategies are taking hold in today's agencies and how these practices can help foster more efficient, effective environments. 

This white paper introduces the five SCM best practices that are essential for software development success. 

Service-oriented architecture (SOA) enables different programs, applications, and tools to interact via self-contained services that do not depend on the context or state of the other service. This white paper provides insight into the top-four worst practices for SOA integration, and how to avoid and/or overcome these worst practices. 

The security of SQL Server database servers has become a top priority for database administrators. This article examines best practices that can be employed to secure Microsoft SQL Server 2000 databases. It provides an overview of the security model in SQL Server 2000 and discusses best practices you can employ to secure yours. 

This paper provides best practice guidelines for deploying SAP software solutions on VMware Infrastructure 3. 

One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions. 

Review this informative paper and uncover the 7 essential SOA practices that can help your company gain competitive advantage and increase revenues. 

How can IT organizations deliver applications that are more aligned with business needs, budgets, and schedules? This paper will explore best practices—both at the enterprise and project level—to capture and manage well-defined application requirements. 

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment. 

<p>Read this expert guide to learn four best practices to increase your software testing quality and accuracy while decreasing your overall costs. Also, use this as a guide to inform your managers about how to best manage software testing processes.</p> 

This brief white paper examines how one health care organization was able to improve practice management and accelerate EHR implementation with HP converged infrastructure. 

<p>Read this expert e-guide to find out why business process management (BPM) is growing in importance with big and small organizations. Also find tips from Gartner experts as to how to lever BPM best practices to gain and competitive edge.</p> 

Discover three best practices that will give you rapid, predictable deployment, greater automation and reduced risk, and true and effective governance for your next SAP transformation project.