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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
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Cisco ASA 5500 Series by Cisco Systems, Inc..
The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more...
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Why Deliver Extraordinary Customer Service? by Oracle Corporation

March 21, 2011 - (Free Research)
Organizations need to differentiate themselves by providing personalized and rewarding service that leverages the unique value of all customer touch points. If done well, a company can transform customer service into a competitive advantage, and use it to turn a buyer into a customer for life. 
(WHITE PAPER) READ ABSTRACT |

Gartner: What CIOs should know about cloud‑based customer service by ComputerWeekly.com

November 25, 2013 - (Free Research)
IT leaders and managers of customer support need to understand the limits of cloud-based CRM customer service and support software solutions, writes Michael Maoz, vice-president and distinguished analyst at Gartner. 
(ANALYST BRIEF) READ ABSTRACT |

Deliver Extraordinary Customer Experience by Oracle Corporation

February 01, 2010 - (Free Research)
Organizations need to differentiate themselves by providing personalized and rewarding service that leverages the unique value of all customer touch points. If done well, a company can transform customer service into a competitive advantage, and use it to turn a buyer into a customer for life. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

Improving the Customer Experience by Consona Corporation

June 14, 2011 - (Free Research)
This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience. 
(EGUIDE) READ ABSTRACT |

Customer Relationship Management - Integration for a Customer Centric View by Sage (UK) Limited

August 2008 - (Free Research)
This white paper provides a valuable list of factors for executive management, IT decision makers and sales professionals to consider when planning a successful CRM integration project. 
(WHITE PAPER) READ ABSTRACT |

IBM Social Analytics: The science behind social media marketing by IBM

December 2011 - (Free Research)
Access this white paper to learn how savvy marketing professionals are using new technologies to learn about their customers' attitudes, preferences and buying habits from what they say publically, available on social media and through the full range of interactions that can be recorded, measured, and analyzed. 
(WHITE PAPER) READ ABSTRACT |

Achieving customer loyalty with customer analytics by IBM

October 2012 - (Free Research)
This white paper explores how you can build strong customer relationships in this age of social media and maintain loyal customers who will not only provide you with their valuable business, but also share their enthusiasm online with their peers. 
(WHITE PAPER) READ ABSTRACT |

IDC Report - Reducing Costs and Creating a More Secure IT Environment with a Holistic Approach to Data Protection by FalconStor Software

August 2009 - (Free Research)
IDC interviewed eight FalconStor customers that had deployed at least one or a combination of the following FalconStor storage management solutions: Virtual Tape Library (VTL), Network Storage Server (NSS), and Continuous Data Protector (CDP). All customers reported high levels of satisfaction. 
(ANALYST REPORT) READ ABSTRACT |

IDC Report: An ROI Analysis of FalconStor Storage Management Solutions by FalconStor Software

August 2009 - (Free Research)
IDC interviewed eight FalconStor customers that had deployed at least one or a combination of the following FalconStor storage management solutions: Virtual Tape Library (VTL), Network Storage Server (NSS), and Continuous Data Protector (CDP). 
(ANALYST REPORT) READ ABSTRACT |

Third Party Tools: Strengthening Security, Compliance and Control of Microsoft® Office 365® by Mimecast

February 2014 - (Free Research)
Office 365 represents Microsoft's latest venture into the Cloud services space. But despite the range of functionality offered in Office 365, it cannot be all things to all customers. This white paper discusses why some customers should consider the use of third-party tools to enhance Office 365's native capabilities. 
(WHITE PAPER) READ ABSTRACT |

Improving Web Application Performance for Your End-Users: Creating a Better Customer Experience by Gomez

April 2008 - (Free Research)
This report analyzes why data from the full range of Last Mile connections gives companies a strategic advantage in the hyper-competitive online marketplace. 
(WHITE PAPER) READ ABSTRACT |

The Always Online Single-Instance Database by Oracle Corporation UK Ltd

December 2009 - (Free Research)
Availability is a growing concern for all customers.  Information, and the databases underlying that information, have become more and more integral to business processes and products. 
(WHITE PAPER) READ ABSTRACT |

Improve Customer Experience through Personalization by Hewlett-Packard Company

April 2014 - (Free Research)
In this white paper, discover the key to improving the customer experience, how it can be made easy, and where to start. 
(WHITE PAPER) READ ABSTRACT |

Optimizing Customer Retention Programs by Portrait Software

December 2008 - (Free Research)
Read this case study and find out about how Uplift Modeling can help your marketing programs and increase campaign ROI. 
(WHITE PAPER)

Oracle Real Application Clusters One Node: Better Virtualization for Databases by Oracle Corporation

December 2009 - (Free Research)
This informative white paper explains how the new Oracle Real Application Clusters (RAC) One Node offers enhanced high availability for single-instance databases, protecting from both planned and unplanned downtime. 
(WHITE PAPER) READ ABSTRACT |

Unified Physical Infrastructure℠ Solutions for the Data Center A Service Management Approach to IT Physical Infrastructure Management by Panduit

September 2010 - (Free Research)
This white paper discusses how a DCIM solution based on the Unified Physical InfrastructureSM (UPI) approach brings visibility to the physical infrastructure components that support mission critical services. Armed with this solution, data center stakeholders have a more powerful service management toolset and so much more 
(WHITE PAPER) READ ABSTRACT |

Make the most of customer interactions in the contact center by Calabrio, Inc.

December 2013 - (Free Research)
In this white paper, discover how to optimize your contact center processes with the help of new interaction channels such as social media, and make the most of interaction data to learn more about your customers and your company. 
(WHITE PAPER) READ ABSTRACT |

Big data and analytics for a holistic customer journey by IBM

August 2013 - (Free Research)
In the modern business world, customer experience is everything. To re-align your customer-engagement initiatives around this new reality, you will need a clear roadmap for where to start and how to proceed. Access this white paper today for discussion and case studies on how you can use big data analytics to enhance experience. 
(WHITE PAPER) READ ABSTRACT |

Why EMC for IP Storage and Simple Unified Storage by EMC Corporation

December 2009 - (Free Research)
There are many IP storage capabilities that are becoming increasingly critical requirements for all customers. And there are many vendors offering various IP-based storage solutions. This paper makes the case for choosing EMC for IP storage. 
(WHITE PAPER) READ ABSTRACT |

Global IT Integration Strategies for Mergers, Acquisitions & Divestitures - Rapidly Scaling and Securing the IT Infrastructure by Virtela Communications, Inc.

January 2007 - (Free Research)
Merger and acquisition activity has reached record levels. Virtela helps corporations quickly reinvent their businesses and remain competitive in a constantly changing business landscape. 
(WHITE PAPER) READ ABSTRACT |

Cisco EnergyWise: Power Management Without Borders by Cisco Systems, Inc.

March 2010 - (Free Research)
Cisco® EnergyWise is a new energy management architecture that will allow IT operations and facilities to measure and fine-tune power usage to realize significant cost savings. This white paper illustrates how businesses can utilize Cisco EnergyWise with a network enabled by Cisco to better understand the power footprint of their organization. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Threat Update: Top Trends to Focus on for 2012 by Symantec Corporation

June 2012 - (Free Research)
In this presentation transcript, Kevin Haley, one of Symantec's security experts from the Security Technology and Response organization, discusses the Symantec's Internet Security Threat Report (ISTR), detailing the latest security research and the top trends for 2012. Find out how the security landscape will affect your organization. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Quest MessageStats™ by Dell Software

Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures. 
(ASP & SOFTWARE PRODUCT)

Recovery Manager for Active Directory by Dell Software

Quest Recovery Manager for Active Directory offers an easy-to-use solution for fast, granular, online recovery of Active Directory (AD) in the event of inadvertent modification of AD due to software failure or human error. 
(ASP & SOFTWARE PRODUCT)

Transform customer experiences and relationships: Three disruptive forces combine for breakthrough innovation by Hewlett-Packard Company

June 2012 - (Free Research)
In this helpful resource, explore how you can leverage data management, decision support, and agile services to better manage the customer information lifecycle, improve the customer's sentiment about your organization, and turn customers into advocates. 
(WHITE PAPER) READ ABSTRACT |

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