Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		Cisco ASA 5500 Series by Cisco Systems, Inc.. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc..

Best Practices in the Call Center: A Customer Touch-Point Methodology by Oracle Corporation UK Ltd October 10, 2012 - (Free Research) One of the biggest dangers in establishing best practices for your contact center is to do so in isolation from your self-service stakeholders. Instead, all customer "touch-points" must be viewed as part of a continuum. Customer touch points include Web Self-Service, Interactive Voice Response, Contact Center Agents, and Face-to-Face transactions.  (WHITE PAPER)

Why Deliver Extraordinary Customer Service? by Oracle Corporation March 21, 2011 - (Free Research) Organizations need to differentiate themselves by providing personalized and rewarding service that leverages the unique value of all customer touch points. If done well, a company can transform customer service into a competitive advantage, and use it to turn a buyer into a customer for life.  (WHITE PAPER) READ ABSTRACT |

Deliver Extraordinary Customer Experience by Oracle Corporation October 11, 2012 - (Free Research) Organizations need to differentiate themselves by providing personalized and rewarding service that leverages the unique value of all customer touch points. If done well, a company can transform customer service into a competitive advantage, and use it to turn a buyer into a customer for life. Read on to learn more.  (WHITE PAPER) READ ABSTRACT |

Customer Experience: Empowering People. Powering Brands. by Oracle Corporation UK Ltd December 14, 2012 - (Free Research) The way you do business has changed. Today's customers can make decisions about the products or services you offer without ever contacting your company directly, making an exceptional experience across all customer touch points paramount. Read on to learn about innovative technologies can help you enhance the customer experience.  (WHITE PAPER)

Deliver Extraordinary Customer Experience by Oracle Corporation February 01, 2010 - (Free Research) Organizations need to differentiate themselves by providing personalized and rewarding service that leverages the unique value of all customer touch points. If done well, a company can transform customer service into a competitive advantage, and use it to turn a buyer into a customer for life. Read on to learn more.  (WHITE PAPER) READ ABSTRACT |

Oracle Customer Experience: The Retail Experience by Oracle Corporation UK Ltd December 13, 2012 - (Free Research) Creating an individualized, consistent customer experieicne is paramount for today's businesses. In this webcast, learn how Winston Furnishings used customer experience management (CEM) technology to customize their customers' experience when shopping for furniture on the web.  (WEBCAST)

Improving the Customer Experience by Consona Corporation June 14, 2011 - (Free Research) This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience.  (EGUIDE) READ ABSTRACT |

Customer Relationship Management - Integration for a Customer Centric View by Sage (UK) Limited August 2008 - (Free Research) This white paper provides a valuable list of factors for executive management, IT decision makers and sales professionals to consider when planning a successful CRM integration project.  (WHITE PAPER) READ ABSTRACT |

Customer Experience for Sales: Oracle Sales Solutions by Oracle Corporation UK Ltd December 2012 - (Free Research) The customer experience is playing a bigger role in the consumer market as well as the B2B buying process. Sales professionals need to provide a consistent and personalized experience from the very first interaction – but legacy sales strategies are fragmented. Read on to learn how to optimize your sales methods for the age of the customer.  (WHITE PAPER)

IDC Report - Reducing Costs and Creating a More Secure IT Environment with a Holistic Approach to Data Protection by FalconStor Software August 2009 - (Free Research) IDC interviewed eight FalconStor customers that had deployed at least one or a combination of the following FalconStor storage management solutions: Virtual Tape Library (VTL), Network Storage Server (NSS), and Continuous Data Protector (CDP). All customers reported high levels of satisfaction.  (ANALYST REPORT) READ ABSTRACT |

IDC Report: An ROI Analysis of FalconStor Storage Management Solutions by FalconStor Software August 2009 - (Free Research) IDC interviewed eight FalconStor customers that had deployed at least one or a combination of the following FalconStor storage management solutions: Virtual Tape Library (VTL), Network Storage Server (NSS), and Continuous Data Protector (CDP).  (ANALYST REPORT) READ ABSTRACT |

Improving Web Application Performance for Your End-Users: Creating a Better Customer Experience by Gomez April 2008 - (Free Research) This report analyzes why data from the full range of Last Mile connections gives companies a strategic advantage in the hyper-competitive online marketplace.  (WHITE PAPER) READ ABSTRACT |

Optimizing Customer Retention Programs by Portrait Software December 2008 - (Free Research) Read this case study and find out about how Uplift Modeling can help your marketing programs and increase campaign ROI.  (WHITE PAPER)

The Always Online Single-Instance Database by Oracle Corporation UK Ltd December 2009 - (Free Research) Availability is a growing concern for all customers.  Information, and the databases underlying that information, have become more and more integral to business processes and products.  (WHITE PAPER) READ ABSTRACT |

Oracle Real Application Clusters One Node: Better Virtualization for Databases by Oracle Corporation December 2009 - (Free Research) This informative white paper explains how the new Oracle Real Application Clusters (RAC) One Node offers enhanced high availability for single-instance databases, protecting from both planned and unplanned downtime.  (WHITE PAPER) READ ABSTRACT |

Unified Physical Infrastructure℠ Solutions for the Data Center A Service Management Approach to IT Physical Infrastructure Management by Panduit September 2010 - (Free Research) This white paper discusses how a DCIM solution based on the Unified Physical InfrastructureSM (UPI) approach brings visibility to the physical infrastructure components that support mission critical services. Armed with this solution, data center stakeholders have a more powerful service management toolset and so much more  (WHITE PAPER) READ ABSTRACT |

Global IT Integration Strategies for Mergers, Acquisitions & Divestitures - Rapidly Scaling and Securing the IT Infrastructure by Virtela Communications, Inc. March 2008 - (Free Research) Merger and acquisition activity has reached record levels. Virtela helps corporations quickly reinvent their businesses and remain competitive in a constantly changing business landscape.  (WHITE PAPER) READ ABSTRACT |

Why EMC for IP Storage and Simple Unified Storage by EMC Corporation December 2009 - (Free Research) There are many IP storage capabilities that are becoming increasingly critical requirements for all customers. And there are many vendors offering various IP-based storage solutions. This paper makes the case for choosing EMC for IP storage.  (WHITE PAPER) READ ABSTRACT |

Cisco EnergyWise: Power Management Without Borders by Cisco Systems, Inc. March 2010 - (Free Research) Cisco® EnergyWise is a new energy management architecture that will allow IT operations and facilities to measure and fine-tune power usage to realize significant cost savings. This white paper illustrates how businesses can utilize Cisco EnergyWise with a network enabled by Cisco to better understand the power footprint of their organization.  (WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Threat Update: Top Trends to Focus on for 2012 by Symantec Corporation June 2012 - (Free Research) In this presentation transcript, Kevin Haley, one of Symantec's security experts from the Security Technology and Response organization, discusses the Symantec's Internet Security Threat Report (ISTR), detailing the latest security research and the top trends for 2012. Find out how the security landscape will affect your organization.  (PRESENTATION TRANSCRIPT) READ ABSTRACT |

Quest MessageStats™ by Quest Software, now a part of Dell Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures.  (ASP & SOFTWARE PRODUCT)

Recovery Manager for Active Directory by Quest Software, now a part of Dell Quest Recovery Manager for Active Directory offers an easy-to-use solution for fast, granular, online recovery of Active Directory (AD) in the event of inadvertent modification of AD due to software failure or human error.  (ASP & SOFTWARE PRODUCT)

Keeping Pace with the Consumer by Aspect March 2013 - (Free Research) Customers are demanding high levels of service from a variety of new channels - channels that bring both risk and opportunity for CRM. This helpful whitepaper outlines the key capabilities of a next-generation contact center and explores the various tools you should consider for supporting a collaborative CRM initiative.  (WHITE PAPER) READ ABSTRACT |

Are Public Sector organisations embracing collaboration to provide more Seamless Service for the 24/7 citizen? by Aspect May 2013 - (Free Research) Modern contact centers are faced with customer demands for consistent, 24/7 service and support - even the public sector. This in-depth survey report delves into the challenges that public sector contact centers face, highlights the key trends that will affect customer interaction, and investigates the success rates of cost-savings initiatives.  (WHITE PAPER) READ ABSTRACT |

Making the Back Office Pay by Aspect March 2013 - (Free Research) 42% of contact center decision-makers say they're unable to effectively manage end-to-end workflow of customer interactions, and one of the main reasons for this is sub-par back-office processes. In this resource, explore how improving back-office staff utilization and performance results in more accurate, timelier responses to customer queries.  (WHITE PAPER) READ ABSTRACT |

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