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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more...
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Third Party Tools: Strengthening Security, Compliance and Control of Microsoft® Office 365® by Mimecast

February 20, 2014 - (Free Research)
This whitepaper covers why Microsoft Office 365 has shortcomings and offers third party tools as a solution for fixing some of the limitations. 
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Unified Physical Infrastructure℠ Solutions for the Data Center A Service Management Approach to IT Physical Infrastructure Management by Panduit

September 01, 2010 - (Free Research)
This white paper discusses how a DCIM solution based on the Unified Physical InfrastructureSM (UPI) approach brings visibility to the physical infrastructure components that support mission critical services. Armed with this solution, data center stakeholders have a more powerful service management toolset and so much more 
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Customer Experience: Empowering People. Powering Brands. by Oracle Corporation UK Ltd

December 14, 2012 - (Free Research)
The way you do business has changed. Today's customers can make decisions about the products or services you offer without ever contacting your company directly, making an exceptional experience across all customer touch points paramount. Read on to learn about innovative technologies can help you enhance the customer experience. 
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Why Deliver Extraordinary Customer Service? by Oracle Corporation

March 21, 2011 - (Free Research)
Organizations need to differentiate themselves by providing personalized and rewarding service that leverages the unique value of all customer touch points. If done well, a company can transform customer service into a competitive advantage, and use it to turn a buyer into a customer for life. 
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Deliver Extraordinary Customer Experience by Oracle Corporation

February 01, 2010 - (Free Research)
Organizations need to differentiate themselves by providing personalized and rewarding service that leverages the unique value of all customer touch points. If done well, a company can transform customer service into a competitive advantage, and use it to turn a buyer into a customer for life. Read on to learn more. 
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Big data and analytics for a holistic customer journey by IBM

August 31, 2013 - (Free Research)
In the modern business world, customer experience is everything. To re-align your customer-engagement initiatives around this new reality, you will need a clear roadmap for where to start and how to proceed. Access this white paper today for discussion and case studies on how you can use big data analytics to enhance experience. 
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Innovating in the Contact Center: Why Settle for Good When You Can Be Better? by Calabrio, Inc.

December 31, 2013 - (Free Research)
In this white paper, discover how to optimize your contact center processes with the help of new interaction channels such as social media, and make the most of interaction data to learn more about your customers and your company. 
(WHITE PAPER) READ ABSTRACT |

Customer Relationship Management - Integration for a Customer Centric View by Sage (UK) Limited

August 2008 - (Free Research)
This white paper provides a valuable list of factors for executive management, IT decision makers and sales professionals to consider when planning a successful CRM integration project. 
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Optimizing Customer Retention Programs by Portrait Software

December 2008 - (Free Research)
Read this case study and find out about how Uplift Modeling can help your marketing programs and increase campaign ROI. 
(WHITE PAPER)

Improving Web Application Performance for Your End-Users: Creating a Better Customer Experience by Gomez

April 2008 - (Free Research)
This report analyzes why data from the full range of Last Mile connections gives companies a strategic advantage in the hyper-competitive online marketplace. 
(WHITE PAPER) READ ABSTRACT |

Gartner: What CIOs should know about cloud‑based customer service by ComputerWeekly.com

November 2013 - (Free Research)
IT leaders and managers of customer support need to understand the limits of cloud-based CRM customer service and support software solutions, writes Michael Maoz, vice-president and distinguished analyst at Gartner. 
(ANALYST BRIEF) READ ABSTRACT |

Improving the Customer Experience by Consona Corporation

June 2011 - (Free Research)
This SearchCRM.com expert E-Guide explores effective strategies for helping improve the customer experience through knowledge management tools and various social CRM channels. Read this E-Guide to learn how to integrate and strategize these tools for an improved customer experience. 
(EGUIDE) READ ABSTRACT |

Why EMC for IP Storage and Simple Unified Storage by EMC Corporation

December 2009 - (Free Research)
There are many IP storage capabilities that are becoming increasingly critical requirements for all customers. And there are many vendors offering various IP-based storage solutions. This paper makes the case for choosing EMC for IP storage. 
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The Always Online Single-Instance Database by Oracle Corporation UK Ltd

December 2009 - (Free Research)
Availability is a growing concern for all customers.  Information, and the databases underlying that information, have become more and more integral to business processes and products. 
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Oracle Real Application Clusters One Node: Better Virtualization for Databases by Oracle Corporation

December 2009 - (Free Research)
This informative white paper explains how the new Oracle Real Application Clusters (RAC) One Node offers enhanced high availability for single-instance databases, protecting from both planned and unplanned downtime. 
(WHITE PAPER) READ ABSTRACT |

IDC Report - Reducing Costs and Creating a More Secure IT Environment with a Holistic Approach to Data Protection by FalconStor Software

August 2009 - (Free Research)
IDC interviewed eight FalconStor customers that had deployed at least one or a combination of the following FalconStor storage management solutions: Virtual Tape Library (VTL), Network Storage Server (NSS), and Continuous Data Protector (CDP). All customers reported high levels of satisfaction. 
(ANALYST REPORT) READ ABSTRACT |

Global IT Integration Strategies for Mergers, Acquisitions & Divestitures - Rapidly Scaling and Securing the IT Infrastructure by Virtela Communications, Inc.

January 2007 - (Free Research)
Merger and acquisition activity has reached record levels. Virtela helps corporations quickly reinvent their businesses and remain competitive in a constantly changing business landscape. 
(WHITE PAPER) READ ABSTRACT |

Cisco EnergyWise: Power Management Without Borders by Cisco Systems, Inc.

March 2010 - (Free Research)
Cisco® EnergyWise is a new energy management architecture that will allow IT operations and facilities to measure and fine-tune power usage to realize significant cost savings. This white paper illustrates how businesses can utilize Cisco EnergyWise with a network enabled by Cisco to better understand the power footprint of their organization. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Threat Update: Top Trends to Focus on for 2012 by Symantec Corporation

June 2012 - (Free Research)
In this presentation transcript, Kevin Haley, one of Symantec's security experts from the Security Technology and Response organization, discusses the Symantec's Internet Security Threat Report (ISTR), detailing the latest security research and the top trends for 2012. Find out how the security landscape will affect your organization. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Quest MessageStats™ by Dell Software

Quest MessageStats empowers executive management, Information Technology (IT) managers, and Exchange administrators to perform business-critical analysis and reporting on Exchange e-mail infrastructures. 
(ASP & SOFTWARE PRODUCT)

IDC Report: An ROI Analysis of FalconStor Storage Management Solutions by FalconStor Software

August 2009 - (Free Research)
IDC interviewed eight FalconStor customers that had deployed at least one or a combination of the following FalconStor storage management solutions: Virtual Tape Library (VTL), Network Storage Server (NSS), and Continuous Data Protector (CDP). 
(ANALYST REPORT) READ ABSTRACT |

Transforming Customer Experience in the New Digital World by Genesys

March 2014 - (Free Research)
In this white paper, learn why taking a holistic approach to digital channels in the contact center can help you deliver consistent, seamless, personalized experiences across all customer channels. 
(WHITE PAPER) READ ABSTRACT |

Recovery Manager for Active Directory by Dell Software

Quest Recovery Manager for Active Directory offers an easy-to-use solution for fast, granular, online recovery of Active Directory (AD) in the event of inadvertent modification of AD due to software failure or human error. 
(ASP & SOFTWARE PRODUCT)

Achieving PCI Compliance at the Point Of Sale Using Bit9 Parity™ to Protect Cardholder Data by Bit9, Inc.

June 2009 - (Free Research)
As the technology used by merchants and their partners has evolved, card fraud has become more sophisticated. In response to this evolving threat, the major credit card companies have created a set of security standards to protect their customers from security breaches. Read this whitepaper to find out how Bit9 Parity helps achieve compliance... 
(WHITE PAPER) READ ABSTRACT |

Protecting Customer Data: Moving Beyond Compliance by Voltage Security, Inc.

March 2012 - (Free Research)
The insurance industry has experienced unprecedented levels of change that has driven the need to secure customer and corporate data – beyond what is required for NAIC compliance. This resource offers key guidance for tackling the security challenges of this changing environment and how to ensure comprehensive data protection. 
(WHITE PAPER) READ ABSTRACT |

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