Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. more... >> Discover more offerings from Cisco Systems, Inc..

Driving Customer Service Success in the Cloud with Microsoft Dynamics CRM Online by Microsoft August 23, 2010 - (Free Research) Join us for this webcast to learn how Microsoft Dynamics CRM Online provides complete service management functionality to help you manage cases, contracts, and knowledge.  (VIDEO) READ ABSTRACT |

EdgePlatform for Application Acceleration and Delivery by Akamai Technologies The Akamai EdgePlatform is a purpose built Application Delivery Network that accelerates delivery of applications and content over the Internet, which can lead to increased usage, adoption and improved productivity.  (SOFTWARE PRODUCT)

Shenzhen Telecom by Pitney Bowes Group 1 Software July 2008 - (Free Research) Pitney Bowes Group 1 Software customer communication management (CCM) solutions allow Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.  (CASE STUDY) READ ABSTRACT |

A realist's guide to building bottom line revenue and customer loyalty with social CRM by SugarCRM Inc. October 2011 - (Free Research) Is social CRM just hype or is it really worth your business's time? Read this eBook from SearchCRM.com for expert advice.  (EBOOK)

What Are Your Devices Telling YOU? How to Leverage Your Intelligent Systems to Improve Customer Service and Increase Sales by Microsoft February 2013 - (Free Research) This white paper demonstrates why many organizations are turning to intelligent systems and embedded devices to help strengthen the relationships with their customers. Read now to find out how embedded systems can help you better serve your customers, attract new clients and increase revenue.  (WHITE PAPER) READ ABSTRACT |

BLS Telecom Improves Customer Support Management with Sugar Professional by SugarCRM Inc. November 2010 - (Free Research) This case study discusses how in order to fight delayed resolutions of customer support issues, inefficient workflow management and decentralized data, BLS Telecom switched to Sugar Professional. Continue reading to learn how, with Sugar Professional, BLS telecom improved customer support management.  (CASE STUDY) READ ABSTRACT |

IDC ROI Paper: Determining the Return on Investment of Web Application Acceleration Managed Services by Akamai Technologies April 2009 - (Free Research) To assess and quantify the business benefits of Akamai's Web Application Accelerator (WAA), IDC conducted in-depth interviews with IT staff members of eight organizations using WAA. This paper presents the results of that study.  (ANALYST REPORT) READ ABSTRACT |

Best Buy Supports New Line of Business and World-Class Sales Force by Microsoft August 2010 - (Free Research) In this case study you’ll learn how Best Buy for Business considered several options, including expanding its internally developed retail application, adopting a hosted CRM solution through Salesforce.com, or implementing Microsoft Dynamics™ CRM. In the end, the solution was clear.  (CASE STUDY) READ ABSTRACT |

Verio Dedicated Servers & Hosting by Verio September 2008 - (Free Research) Verio dedicated hosting solutions and a wide variety of managed services make it easy and cost-effective to procure the exact level and type of Internet services your business needs.  (WHITE PAPER) READ ABSTRACT |

The Secret to Reducing Churn: Leveraging Analytics for Better Customer Insight by Pitney Bowes Group 1 Software March 2013 - (Free Research) Leveraging analytics in your telecommunications business can greatly increase customer insight and improve the customer experience. This white paper details how you can benefit from using a proactive, customer focused, results-oriented analysis approach. View now to learn more!  (WHITE PAPER) READ ABSTRACT |

Data, Disconnected: Communications Firms Take the Necessary Steps to Build Greater Accuracy into Their Customer Management Processes by Pitney Bowes Group 1 Software January 2009 - (Free Research) This white paper for the communications sector examines how inaccurate data can impact customer relationships and how implementing a multi-phase process can help feed cleaner customer data into enterprise solutions to maximize return on investment.  (WHITE PAPER) READ ABSTRACT |

CRM Total Cost of Ownership: Fees, Subscriptions and Hidden Costs by SugarCRM Inc. July 2011 - (Free Research) The following analysis provides a comparative price analysis of four leading CRM solutions for midmarketorganizations. Forrester Research defines midmarket organizations as any organization with revenues of lessthan $1 billion and/or fewer than 1,000 employees.  (WHITE PAPER) READ ABSTRACT |

The Total Economic Impact Of Microsoft Dynamics CRM 2011 by Microsoft October 2011 - (Free Research) Businesses widely deploy CRM solutions, and interest in expanding their use is high. Access this Forrester report to examine the total economic impact and potential return on investment(ROI) of one CRM software deployment.  (WHITE PAPER) READ ABSTRACT |

Utah Flash Looks Forward To Sell-Out Crowds With Sugar Professional by SugarCRM Inc. November 2010 - (Free Research) Read this case study to learn how Utah Flash switched from a legacy system of Excel spreadsheets and hard copy season ticket holder forms to Sugar Professional to  track leads and acquire new customers. Continue reading to learn how Utah Flash is now looking forward to sell-out crowds with Sugar Professional.  (CASE STUDY) READ ABSTRACT |

How Time Warner Cable Increased Sales Using Location Intelligence by Pitney Bowes Group 1 Software April 2008 - (Free Research) Pitney Bowes MapInfo® location intelligence solutions enable Time Warner Cable to more quickly and accurately identify new customers and increase sales.  (CASE STUDY) READ ABSTRACT |

Evaluating Financial Management Software ...Is it time for a change? by Microsoft March 2008 - (Free Research) Financial management software that becomes disjointed can impact the success and profitability of any business. Read this paper to learn how your business can streamline processes to manage accounting, project management, payroll and human resources.  (WHITE PAPER)

Akamai's Application Acceleration Services: Transform the Internet into a Business-Ready Application Delivery Platform by Akamai Technologies December 2008 - (Free Research) The Akamai EdgePlatform addresses the root-causes of Internet performance and scale bottlenecks by intelligently placing itself between the end-user and origin data-center as an overlay network to the Internet.  (WHITE PAPER) READ ABSTRACT |

Akamai Shields Leading Retailer from Ddos Attacks During Critical Holiday Shopping Period - and Protects $10 Million in Revenues by Akamai Technologies April 2012 - (Free Research) In this case study, learn how one online retailer was able to maintain online operations and protect $10 million in revenue by implementing Akamai’s DDoS Defender Security Solution and utilizing Akamai Intelligent Platform to deflect and reflect malicious attacks.  (CASE STUDY) READ ABSTRACT |

Transform the Internet into a Business- Ready Application Delivery Platform for Enterprise SOA Based SAP Deployments by Akamai Technologies March 2008 - (Free Research) For today's enterprises, enterprise SOA based on SAP and the Internet provide a complementary and highly agile platform for rapidly extending the enterprise to reach customers, partners and employees in markets globally.  (WHITE PAPER) READ ABSTRACT |

Determining the Return on Investment of Web Application Acceleration Managed Services- an IDC Study by Akamai Technologies March 2008 - (Free Research) The data collected in this study strongly suggests that companies engaging in substantial levels of ebusiness should evaluate the costs and benefits of deploying Akamai's Web application acceleration managed services.  (WHITE PAPER) READ ABSTRACT |

TransPromo Opportunities in a Digital World: Electronic Adaptations in an Era of Mobile Communications and Distracted Customers by Pitney Bowes Group 1 Software September 2008 - (Free Research) This whitepaper traces the evolution of E-Transpromo, demonstrating the increasingly important role across new media. It explores self-service web portals, online banking and bill consolidators, cell phone bill pay, and secure transaction email.  (WHITE PAPER) READ ABSTRACT |

Akamai Insight: Time to Market Matters for Online Video Media by Akamai Technologies May 2008 - (Free Research) Akamai, with Stream OS, provides a streamlined video distribution workflow and a scalable, global distribution platform to get more media to market, faster than ever.  (WHITE PAPER) READ ABSTRACT |

Avoiding Data Center Costs through Managed Application Delivery Services: Getting the Computing Resources You Need with Minimal Investment by Akamai Technologies February 2009 - (Free Research) In this white paper, Stratecast identifies operating and capital expenses associated with traditional data center options, including private data centers, co-located options, and managed hosting. The cost data will provide a valuable baseline for enterprises to compare against alternatives such as Akamai's dynamic Web acceleration services.  (WHITE PAPER) READ ABSTRACT |

Best Practices for Agile Change and Release Management by SERENA Software, Inc. November 2012 - (Free Research) In order for businesses to remain competitive, they have to deliver innovative applications and service that surpass their competitors and are often the representation of their business. View this resource to learn how you can streamline processes for both your development and operations teams.  (WHITE PAPER) READ ABSTRACT |

Think You Have an Application Delivery Strategy?: The Role of Application Delivery Services Within the Enterprise by Akamai Technologies February 2009 - (Free Research) Read this white paper to learn about the importance of network performance in optimizing all IP-based applications as well as web-based applications. Optimizing application traffic flows can only be achieved by subscribing to an Application Delivery Service (ADS) offered by a managed service provider.  (WHITE PAPER) READ ABSTRACT |

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