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IP Enabled Contact Centers: Lowering Costs, Raising the Customer Experience by Avaya, Inc

July 2008 - (Free Research)
This paper explores how Internet Protocol (IP) can be leveraged to lower the cost of enhancing customer service via the contact center. 
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Frontier Airlines Uses Captaris Document Management Solution to Keep the Planes Flying On Time by Captaris

February 2008 - (Free Research)
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August 2008 - (Free Research)
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From Promising Potential to Reliable Reality: Successful Virtualization in the SAP Landscape by HyPerformix

July 2008 - (Free Research)
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Akamai Application Performance Services for the Travel Industry by Akamai Technologies (E-mail this company)

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Growing Market Share in a Highly Competitive Financial Services Industry by Keynote Systems

February 2008 - (Free Research)
Financial services organizations strive to retain existing customers and attract new ones, many are introducing new, enhanced services over the Web. Ensure you are providing the best possible experience by focusing your SLM processes on the end user. 
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The Age of Electronic Ticketing by Hexaware Technologies

May 2008 - (Free Research)
Electronic ticketing or e-ticketing is a recent development in the transport industry designed to eliminate the need for paper based ticketing and to facilitate the check-in procedures at airports and train stations. 
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Warranty Management as Your Competitive Differentiator: How to Reduce Costs and Improve Customer Satisfaction by SAS Institute Inc.

September 2008 - (Free Research)
Read on for a discussion of ten business realities constraining today’s warranty management programs - and what progressive companies should be doing about them. 
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Guide to Managing VoIP Performance in Converged Networks: Will Your Network be Able to Cope? by NetScout Systems, Inc.

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Aberdeen Group: Customer Data Quality: Roadmap for Growth and Profitability by Infosolve Technologies Inc.

March 2008 - (Free Research)
New Aberdeen research reveals that customer data quality is a sales and marketing leadership issue. Aberdeen found that over 70% of Best-in-Class firms are driven to improve customer data quality by competitive and profitability pressures… 
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Driving competitive advantage with SaaS APIs by Sonoa Systems

July 2008 - (Free Research)
ServiceNet network appliance, Sonoa Systems offers a next-generation platform that enables SaaS providers to offer APIs with secure data protection, flexible access control and interoperability. 
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The Impact of Work Force Agility on Business by SkillSoft Corporation

February 2008 - (Free Research)
This paper examines the qualities of business agility, the challenges that restrain agility and how leadership, technology, business-critical information and other organizational aspects can improve an organization's agile ability. 
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Collaboration One of the Fundamental Engines of Lean Initiatives - Avoiding the Eighth Deadly Waste by TANDBERG.

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Integrated Performance Management - Diagnosing your Strengths & Weaknesses by Deloitte

August 2008 - (Free Research)
The purpose of this session is to provide participants with an overview of the tools and techniques that Deloitte Consulting uses to help clients link strategy to execution through integrated performance management (IPM). 
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A Guide to Diagnosing .Net Application Errors by AVIcode, Inc

January 2008 - (Free Research)
This white paper offers a guide for effectively diagnosing .Net application health problems, code failures and performance bottlenecks. 
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