CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc. This white paper describes the concept of “CRM without compromise,” elucidating how organizations can maximize their results by taking a more structured, more... >> Discover more offerings from SAP America Inc.
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..

Siebel Self Service CRM by Oracle Corporation April 01, 2009 - (Free Research) Check out this demo to learn how Siebel Self Service 8.1.1 can help improve customer loyalty and profitability.  (PRODUCT DEMO) READ ABSTRACT |

SMOP (Self Management of Passwords) by turbo-IT Corporation April 22, 2009 - (Free Research) Active Directory users often have their accounts locked out or forget their passwords. SMOP allows users to perform self service password resets and unlock their accounts thereby eliminating helpdesk calls and making users more productive.  (TRIAL SOFTWARE) READ ABSTRACT |

Oracle eAM's Best Friend - Automated Work Order Attachment Printing by STR Software March 09, 2009 - (Free Research) Check out this paper to learn how Oracle Enterprise Asset Management (eAM) successfully automates the printing of Oracle eAM documents such as work orders and accompanying attachments into company business processes.  (WHITE PAPER) READ ABSTRACT |

Building a Business Case for Self-Service by TimeTrade Systems June 01, 2009 - (Free Research) This Expert Podcast explores today's self-service technology market and provides tips for building a business case and using self-service technology effectively.  (PODCAST) READ ABSTRACT |

ActiveRoles Server - Active Directory Management by ScriptLogic Corporation April 10, 2009 - (Free Research) Businesses today grow and change at a frantic pace, making Active Directory (AD) management one of the most time-consuming IT tasks. AD administrators struggle to keep up with requests to create, change or remove user access to various network resources.  (TRIAL SOFTWARE) READ ABSTRACT |

Airline Personnel Fain Quick, Easy Access to Flight Information on Blackberry Smartphones by BlackBerry February 25, 2009 - (Free Research) When Sun Country Airlines needed a solution to give employees data about flights and information to improve customer service and operations management, they turned to Blackberry. The Solution? Six highly useful applications were created for 50 BlackBerry smartphones to help airline employees check everything from delayed flights to lost baggage.  (CASE STUDY) READ ABSTRACT |

Enable OEM End Customers to Interact with and Build Their Own Reports by Actuate June 23, 2009 - (Free Research) This white paper explains how OEMs can embed BIRT into their applications to enable end customers to build highly usable and scalable reports thus driving the market's adoption of their application.  (WHITE PAPER) READ ABSTRACT |

Empower Your Consumer Research Department with Predictive Analytics by SPSS Inc. Worldwide Headquarters May 01, 2009 - (Free Research) In this case study of American Airlines, details are given of their choice to utilize SPSS to manage their customer information. Read on to see how an intensely competitive marketplace led American to chose SPSS.  (CASE STUDY) READ ABSTRACT |

ROI Case Study SPSS American Airlines by SPSS Inc. Worldwide Headquarters February 20, 2009 - (Free Research) To overcome the challenges of increased customer data, American Airlines deployed SPSS for Windows to replace its mainframe based analytics system, increasing productivity of its customer research team and improving decision making while reducing ongoing costs.  (CASE STUDY) READ ABSTRACT |

A Guide To Building a Business Case for Self-Service Appointment Scheduling by TimeTrade Systems June 10, 2009 - (Free Research) Organizations are using specialized enterprise software designed exclusively for scheduling and managing thousands, even millions, of appointments per year. This document is designed for a project leader or business consultant tasked with developing the business case for customer self-service appointment scheduling using EAS software.  (WHITE PAPER) READ ABSTRACT |

High Availability and Replication for i5/OS (iSeries) and AIX by Vision Solutions iTera HA is the most affordable high availability product on the market, but with something as critical as high availability (HA), low cost isn’t everything.  (SOFTWARE PRODUCT)

Desktop Authority Password Self-Service Version 4.1.1 by ScriptLogic Corporation April 10, 2009 - (Free Research) Desktop Authority® Password Self-Service™ provides an easy-to-use, robust system for allowing users to reset their own forgotten passwords or locked accounts, eliminating the biggest source of help desk calls.  (TRIAL SOFTWARE) READ ABSTRACT |

Why Are Organizations Turning to Self-Scheduling by TimeTrade Systems May 18, 2009 - (Free Research) Find out how government organizations and private businesses all over the US are replacing their out-of-date legacy systems and administrative practices with TimeTrade System's 'Self-Scheduling' solution to dramatically cut administration costs, increase productivity, efficiency and customer satisfaction.  (CASE STUDY) READ ABSTRACT |

WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc. (E-mail this company) WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it.  (SOFTWARE PRODUCT)

Beagle Research Report: Bosley Self-service Case Study by TimeTrade Systems May 26, 2009 - (Free Research) This Beagle research study shows how adding automated appointment scheduling that is easy to use for both customers and service providers is beneficial for most any business.  (CASE STUDY) READ ABSTRACT |

Using the Actuate Reporting and Analysis Platform for Customer Self-Service Applications by Actuate January 08, 2008 - (Free Research) The Actuate® Enterprise Reporting platform is designed to create, maintain and deliver the structured account information required by today's most demanding Customer Self-Service and Online Channel applications.  (WHITE PAPER) READ ABSTRACT |

Proactive PC Support Improves Service and Lowers Total Cost of Ownership by Intel Corporation January 01, 2009 - (Free Research) Read this brief paper to learn about a new IT support delivery tool that reduces response time, boosts employee satisfaction and decreases operating costs. Reduce total cost of ownership using Intel's self-service PC Health Check utility.  (WHITE PAPER)

Syberworks Learning Management System Product Suite by SyberWorks, Inc. This complete product suite is designed to facilitate the development, dissemination, measurement, and management of corporate knowledge to improve productivity and performance.  (ASP & SOFTWARE PRODUCT)

Microsoft Virtualization Self-Assessment Kit: Discover what Virtual means for you by Microsoft March 19, 2009 - (Free Research) The Virtualization Self-Assessment brings together some of Microsoft's best customer tools under one solution. It allows customers to self-discover the benefits and impact Microsoft Virtualization can have on their individual businesses.  (DOWNLOAD) READ ABSTRACT |

Self-Service That Really Serves by Oracle Corporation June 10, 2009 - (Free Research) To truly meet the demands of the informed consumer, self-service solutions must have fully integrated e-commerce and e-billing systems that accommodate every aspect of the online customer experience. Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming back.  (WHITE PAPER) READ ABSTRACT |

Five Reasons Why System i (IBM iSeries) High Availability Solutions Should Be Considered in Smaller Organizations by Vision Solutions April 2008 - (Free Research) This white paper will provide a review of the core causes and costs of both planned and unplanned downtime and will then provide a detailed discussion of current options for High Availability and Disaster Recovery solutions.  (WHITE PAPER) READ ABSTRACT |

How Self-Service Scheduling Drives Business for Appointment-Based Operations by TimeTrade Systems May 2009 - (Free Research) This white paper will show how a new generation of Web-based, on-demand, Software-as-a-Service (SaaS) solutions is helping organizations of all sizes overcome the new macro-trends that are making it increasingly difficult for service-based businesses to run at optimal efficiency.  (WHITE PAPER) READ ABSTRACT |

Automating Virtual Lab Infrastructure and IT Service Delivery with Microsoft and Surgient by Microsoft and Surgient May 2009 - (Free Research) This webcast showcases virtualization platforms to optimize virtual lab infrastructure and automate the VM lifecycle. Learn how to drive accelerated, high-quality testing and delivery of IT services while reducing operating expenses and increasing business productivity.  (WEBCAST) READ ABSTRACT |

Self Assessment Questionnaire: Are you PCI DSS compliant? by WatchGuard Technologies, Inc. July 2009 - (Free Research) Are you PCI DSS compliant? This self assessment questionnaire will help you find out.  (WHITE PAPER) READ ABSTRACT |

Desktop Virtualization Offers Economic Stimulus Package: Where is the ROI of VDI? by Quest Software June 2009 - (Free Research) This webcast presented by the Burton Group & Quest Software will discuss the numerous benefits and cost savings of deploying desktop virtualization in your enterprise such as reduced desktop hardware maintenance costs, streamlined software maintenance, self-service fault resolution, improved desktop and data security and more!  (WEBCAST) READ ABSTRACT |

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