Agent Scheduling White Papers, Agent Scheduling Software, Agent Scheduling Research, Hardware and Services

WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc. (E-mail this company)

WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support every level of the global organization – executive, analytical, & operational – and make data available, accessible, and meaningful to every person or application that needs it.

(SOFTWARE PRODUCT)

7 Best Practices for Speech Analytics by Autonomy, an HP company (E-mail this company)

December 28, 2011 - (Free Research)

Your customers are also calling, chatting, tweeting and emailing your contact center agents, sharing valuable information during each interaction. Download this complimentary white paper to learn how you can easily gather and leverage data from all customer interactions to assess how your agents are performing and improve the customer experience.

(WHITE PAPER)

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Making WFM Work: Best Practices and ROI Model by Calabrio, Inc.

January 24, 2012 - (Free Research)

There has been tremendous innovation in contact center workforce management (WFM) over the past three years, with new vendors and offerings entering the scene. Find out how the new generation of WFM solutions are easier to use, improve agent satisfaction, enhance customer experience and cut costs.

(WHITE PAPER)

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How To Leverage Workforce Scheduling To Increase Enterprise Efficiency by Infor WFM Workbrain

December 16, 2011 - (Free Research)

In this video, discover the key to achieving this balance -- a software solution that helps you forecast and schedule your workforce using advanced optimization technology.

(PRODUCT DEMO)

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Debunking Security Concerns with Hosted Call Centers by inContact

September 16, 2011 - (Free Research)

This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

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Words for the Ys: How to Leverage a Generation’s Strengths and Improve its Staying Power in the Contact Center by Calabrio, Inc.

January 25, 2012 - (Free Research)

This white paper provides insight on how to retain Generation Y contact center employees so your business can flourish and stay within budget.

(WHITE PAPER)

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The Inner Circle Guide to Speech Analytics by Calabrio, Inc.

January 25, 2012 - (Free Research)

Read this comprehensive paper to gain valuable information for getting the most out of a speech analytics system.

(WHITE PAPER)

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How to Choose an Enterprise-Class Job Scheduling Solution Evaluation Guide by Cisco Systems, Inc.

January 24, 2012 - (Free Research)

Depending on the size of an enterprise, a job scheduler may manage thousands of individual mission-critical business processes every day. Access this resource for a brief history of the job scheduling marketplace and to learn what to look for in job scheduling software, including a checklist with which to evaluate your options.

(WHITE PAPER)

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Buyer's Guide to Antimalware by ESET

March 16, 2011 - (Free Research)

Companies face complicated buying decisions whenit comes to buying host-based antimalware, starting with whether to purchase a protection suite, andwhat to include in that all-in-one package.

(EGUIDE)

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Optimize your VMware protection strategy Leveraging Quantum Technology in a VMware Environment by Quantum Corporation

October 08, 2009 - (Free Research)

Organizations are often challenged by the need for a “mixed” data protection strategy that includes VCB or esXpress, agent-based backups of VMs, and backups of non-VMware systems. Quantum provides a broad portfolio of highly scalable disk and tape solutions designed to meet the data protection needs of any VMware environment.

(PRODUCT OVERVIEW)

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Simplifying Disaster Recovery for Complex Virtual Environments by Acronis

January 28, 2011 - (Free Research)

Many organizations struggle to deal with the management challenges of complex IT environments, not only on backup performance and the achievement of Recovery Time Objectives in disaster recovery, but also on productivity, performance and profitability.

(EBOOK)

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Top 5 Ways to Make IVR Work For You and Your Customers by inContact

January 18, 2012 - (Free Research)

This white paper describes five tips and challenges for using Interactive Voice Response (IVR) systems.

(WHITE PAPER)

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An Alternate Perspective on how Accurate ETL and Data Integration Improves Business Intelligence (BI) by Cisco Systems, Inc.

January 20, 2012 - (Free Research)

Read this brief white paper and learn how many business intelligence (BI) teams, such those at Electronic Arts (EA), are shifting their perspective on extract, transform and load (ETL) job scheduling to an enterprise-oriented view, elevating efficiency and offering greater control and data accuracy.

(WHITE PAPER)

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Global Instant Remote Support for Multi-Agent Teams by NTR Global

November 17, 2011 - (Free Research)

Support Ultimate’s allows MSPs and high-volume customer call centers to quickly and efficiently handle end-user requests across multiple platforms globally. Find out how this software can solve problems in real-time and increase customer satisfaction with a robust diagnostic and troubleshooting toolkit.

(TRIAL SOFTWARE)

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Use effective call centers to build customer loyalty by Infor CRM

February 08, 2012 - (Free Research)

This tip guide features chapter 6 from Paul R. Timm's book, 'Technology and Customer Service: Profitable Relationship Building.' Access this resource now to learn how to align business process with customer relationship management (CRM) initiatives, tips for CRM strategy and how to effectively leverage the call center to improve customer loyalty.

(EGUIDE)

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Leading Interactive Games Designer Accelerates Business Intelligence Program by Cisco Systems, Inc.

January 20, 2012 - (Free Research)

In this white paper, Rajesh K. Gupta, Electronic Arts' senior manager of applications for business intelligence (BI) and data services, explains how EA avoids many costly problems due to timely data access. Read this now to gain insight into how EA deployed job scheduling software and what benefits it reaped by doing so.

(WHITE PAPER)

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Short-Run Manufacturer Builds Long-term Success with EnterpriseIQ by IQMS

January 06, 2011 - (Free Research)

For years, Donnelly managed operations using an OS/2 operating system and various software packages. While Donnelly achieved much success using the OS/2 platform and manual scheduling, the company’s growth eventually began outpacing the system’s capacity. With EnterpriseIQ in place, Donnelly has seen improvements in every aspect of its business.

(WHITE PAPER)

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Maximize the Customer Experience: Balancing the Service Level Mix in the Call Center by inContact

January 10, 2011 - (Free Research)

Supported by insights from Peppers & Rogers Group and inContact, this white paper will explore the benefits of applying the right mix of self-service and agent-assisted support to meet customer expectations effectively and maximize business outcomes.

(WHITE PAPER)

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Strategy update: Using Customer Experience Management solutions to ensure single view of the customer and improve service by Tealeaf

January 09, 2012 - (Free Research)

In this podcast, get an executive-level overview of CEM methodologies and solutions that companies use to gather this data into a single location, allowing agents to serve customers faster and more accurately.

(PODCAST)

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How to "MAP" Your Infrastructure for Windows 7 and Server 2008 by Global Knowledge

November 05, 2009 - (Free Research)

The Microsoft Assessment and Planning (MAP) Toolkit is a powerful inventory, assessment, and reporting tool that can securely inventory small or large IT environments without requiring the installation of any agent software. This paper explains how to utilize it to "map" your infrastructure for Windows 7 and Server 2008.

(WHITE PAPER)

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Safeway Insurance uses Dell EqualLogic to Increase I/O Performance by 20 Percent by Dell, Inc.

May 02, 2011 - (Free Research)

When a storage I/O bottleneck hampered the performance of Safeway Insurance’s online application for independent insurance agents, they turned to Dell's EqualLogic PS Series storage area network. Find out all the benefits this switch gave them by reading this case study.

(WHITE PAPER)

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The New Economics of PC Management by Virtual Computer, Inc.

March 11, 2011 - (Free Research)

View this webcast to learn more about the cost-saving benefits of NxTop and how a PC management approach that leverages client-side virtualization provides significant cost-saving benefits versus both server-centric virtual desktop infrastructure (VDI) models and traditional agent-based PC management approaches.

(WEBCAST)

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Station Casinos uses workload automation solution to deliver smoother audits and increase customer loyalty by Cisco Systems, Inc.

January 20, 2012 - (Free Research)

In this brief white paper, Jeff Martin, Station Casinos’ director of business intelligence (BI), provides specific examples of the types of problems that the company wanted to solve, and offers insight into the specific job scheduling solution it selected to overcome its challenges.

(WHITE PAPER)

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HR Best Practices: Delivering Strategic Value to the Enterprise by SAP America, Inc.

December 31, 2009 - (Free Research)

To be a true strategic partner to management, human resources (HR) requires process and systems excellence. HR needs to know the business — the drivers, mission, and challenges. Read this IDC white paper to learn how to achieve excellence in HR by focusing consistency, integration, insight, responsiveness, and agility.

(WHITE PAPER)

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Customer Experience Exchange E-Zine Issue 2 by SearchCRM

January 31, 2012 - (Free Research)

This second issue of Customer Experience Exchange highlights the contact center. Often an overlooked facet of customer relationship management (CRM), the contact center is usually the first way a customer reaches out to a company and thus should always be considered in CRM strategies.

(EZINE)

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