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WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc..
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Agile, Secure, Reliable: World Class Customer Service in the Cloud by Oracle Corporation UK Ltd

April 17, 2013 - (Free Research)
Delivering top-notch service on a budget and tight deadlines is a challenge for even the most successful organizations, so many companies are moving to the cloud for CRM initiatives. Check out this informative e-book from Oracle to discover the business benefits and IT advantages of CRM in the cloud, a platform for implementation, and more. 
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Driving Revenue Through CRM Integration by Marketo

June 27, 2013 - (Free Research)
In this helpful resource, discover four keys to establishing successful integration of your CRM system and marketing automation. Explore how your sales, marketing, customer service, and accounting teams can work together to close the loop of great customer experience. 
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3-2-1 Contact: The Call Center in a Multichannel World by SearchCRM

April 18, 2014 - (Free Research)
Learn how mobile apps are changing how agents interact with customers -- and how some companies are integrating mobile CRM with the contact center. 
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BlackBerry Java Development Environment by BlackBerry

February 2008 - (Free Research)
The BlackBerry® Java® Development Environment (BlackBerry JDE) is a fully integrated development environment and simulation tool for building Java Micro Edition (Java ME™) applications for Java-based BlackBerry® smartphones 
(TRIAL SOFTWARE)

E-Book: Mobile Application Development: Making it Easier for Developers by IBM

February 2011 - (Free Research)
Mobile applications have not only piqued the interest of developers, but also of the average cell phone user. This e-book will explain what all the fuss is about. 
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Become a Java developer by IBM

January 2012 - (Free Research)
<p>Access this resource to learn helpful tips on how to develop and program Java so you can bring its advanced capabilities to your organization. Review best practices on how to tackle various components of the platform and uncover the skills you need to become an expert Java developer.</p> 
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MapXTreme Java Edition Data Sheet by Pitney Bowes Business Insight

January 2007 - (Free Research)
MapXtreme Java is a 100% Java mapping engine designed to enable the use of location intelligence on the desktop, over the internet or through your organization intranet or extranet. 
(DATA SHEET) READ ABSTRACT |

Handling Mobile Web Pages Better by QUALCOMM Incorporated

June 2011 - (Free Research)
In this white paper, find out how to get higher performance out of browser and JavaScript™ engines. Discover how to take advantage of Web Technologies optimizations to provide a user experience befitting the Truly Mobile Web. 
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Location Intelligence: The New Geography of Business by Pitney Bowes Business Insight

January 2006 - (Free Research)
This white paper explores the benefits associated with location intelligence for analyzing and deploying location-based information. 
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Eliminate Redeployment: Java Forever Changed by ZeroTurnaround

December 2012 - (Free Research)
Java developers know that testing code changes can be a huge pain, and waiting for an application to redeploy after a code fix can take an eternity. Wouldn't it be great if you could see your code changes immediately, fine-tune, debug, explore and deploy code without waiting for ages? 
(WHITE PAPER) READ ABSTRACT |

Faster PHP Through Java by Caucho Technology

March 2009 - (Free Research)
Using benchmarks and code samples throughout to anchor the discussion, this paper explores how Quercus - Caucho's Java implementation of PHP - can perform faster than the standard Apache-based PHP both in synthetic benchmarks and real-world applications. The results are quite impressive. 
(WHITE PAPER) READ ABSTRACT |

Integrating Java EE applications and C-based implementations in WebSphere Application Server by IBM

March 2012 - (Free Research)
This white paper offers key tips on how to successfully integrate Java-based applications deployed on WebSphere Application Server with C-based implementations by leveraging Java Native Interfaces (JNI). Discover the benefits of this platform and how it can simplify the process of creating, configuring and invoking shared libraries. 
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Security - Pix 500 Series Firewalls by Cisco Systems

The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions. 
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Introduction to Blackberry® Java® Development by BlackBerry

January 2009 - (Free Research)
The Blackberry® Java® Development Environment (BlackBerry JDE) is a fully integrated development environment and simulation tool for building Java Micro Edition (Java ME™) applications for Java-based Blackberry® smartphones. 
(WEBCAST) READ ABSTRACT |

Developing an Effective Corporate Mobile Policy by BlackBerry

June 2008 - (Free Research)
By now, most organizations are clear on the advantages and benefits of wireless data solutions in the enterprise. However, It is no longer enough to rely on ad hoc policies regarding wireless computing. 
(WHITE PAPER) READ ABSTRACT |

Java application development in the cloud by SearchBusinessAnalytics

March 2013 - (Free Research)
In this expert handbook, discover the ways in which cloud computing is changing Java mobile app development. Read on for information on cloud security, what to expect from Java in the cloud, and true cloud-based app development. 
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Service Excellence Comes Easy with Antenna Software on Blackberry Smartphones by BlackBerry

February 2009 - (Free Research)
Burdened by slow response times of yesterday's communication technologies, Toshiba America Medical Systems deployed Antenna Software's Field Service Solution to dispatch service calls, help CEs check parts inventory and debrief completed work. The solution had the advantage of integrating with their internal Amdocs Clarify CRM system. 
(CASE STUDY) READ ABSTRACT |

BlackBerry Java® Application Location-based Services Development Guide by BlackBerry

June 2010 - (Free Research)
Access this development guide to learn about location-based services on for BlackBerry Java Applications. This guide will cover: GPS overview, specifying the GPS mode, retrieving a location provider, retrieving the location of a BlackBerry device and geocoding and reverse geocoding. 
(EGUIDE)

Computer Weekly – 6 November 2012: The business benefits of 4G by ComputerWeekly.com

November 2012 - (Free Research)
In this week's Computer Weekly, as the UK's first 4G mobile network goes live, we examine the benefits for business. IT security suppliers say that cross-industry collaboration is needed – but can they work together? And we take a look at the latest wireless networking technology, known as WiGig. Read the issue now. 
(EZINE) READ ABSTRACT |

Accenture Technology Vision 2013 by ComputerWeekly.com

February 2013 - (Free Research)
Accenture's technology vision assesses the impact of digital technology on the enterprise in 2013 and offers action points for CIOs and business leaders. 
(IT BRIEFING) READ ABSTRACT |

Integrative CRM Enhances Midsize Business Agility and Performance by IBM

July 2012 - (Free Research)
This paper is designed to help IT and business leaders at midsize companies find innovative ways to extend their customer relationship management (CRM) capabilities to capitalize on emerging trends such as cloud, mobile, social media and predictive analytics. Gain essential insight to get closer to your customers and ensure your company's survival. 
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IT Courseware by SkillSoft Corporation

SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes. 
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How Mobile Devices are Driving Innovations in Contact Centers by Avaya

October 2012 - (Free Research)
Failing to adopt a customer service strategy for mobile devices could put your business at a serious disadvantage. Gartner research suggests that 80% of companies will suffer revenue loss from the lack of customer support on mobile devices by 2013. Read this paper to learn how to utilize the opportunities mobility offers customer service. 
(WHITE PAPER) READ ABSTRACT |

Mobile, Social, Analytics Offer Promise but Demand New Metrics by IBM

March 2013 - (Free Research)
A successful social media analytics endeavor involves changing your business practices and metrics in order to adapt to these new technologies.  This expert e-guide explains how your organization should rethink metrics in order to maximize the value of social technologies, analytics, and mobile devices. 
(EGUIDE) READ ABSTRACT |

Computer Weekly – 20 November 2012: Inside the £65m datacentre supporting Tesco's online strategy by ComputerWeekly.com

November 2012 - (Free Research)
In this week's Computer Weekly, we visit the £65m datacentre that sits at the heart of Tesco's ambitious online strategy. Government has approved the iPhone for use by Whitehall officials – we assess the risks. And the CIO at British Gas talks about how IT transformed the firm's customer service. Read the issue now. 
(EZINE) READ ABSTRACT |

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