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Cisco Catalyst 3750 Series Switches by Cisco Systems, Inc..
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Driving IT help desk efficiency with customer-centric remote support by GoToAssist

May 01, 2008 - (Free Research)
Help desk managers servicing large mobile workforces, such as remote employees and workers on the road, face significant challenges. This white paper will examine key IT help desk challenges and reveal the many advantages of customer-centric remote support. 
(WHITE PAPER) READ ABSTRACT |

SAP HANA: Real-Time Analytics for Retailers by HP & Intel®

April 16, 2014 - (Free Research)
For retailers, data captured during the sales cycle plays a critical role in almost every aspect of business. The right technology can enable retailers to capture, manage and take advantage of customer data in real-time. Learn more by watching this conversation featuring experts from HP and SAP HANA. 
(VIDEO) READ ABSTRACT |

Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)

Turning Customer Data into Analytical Marketing Fuel: How to Use Analytically Driven Customer Insight for Extraordinary Competitive Advantage by SAS

November 02, 2010 - (Free Research)
Businesses that fail to strategically leverage analytically driven customer insight will gradually become obsolete over time. This paper takes a closer look at why – and explains what you can do to evolve your marketing organization’s ability to turn data into customer insight, and insight into competitive advantage. 
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What's your Customer Experience Advantage? by SAP America, Inc.

March 23, 2011 - (Free Research)
SAP Insider Article covering new SAP CRM innovations which help companies empower their employees, substantially improve the customer experience, and thereby achieve a competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

The MSP Report Advantage by N-able Technologies

December 06, 2012 - (Free Research)
Discover why professional, standardized reports have emerged as a key success factor for many MSPs and IT services providers, helping prove relevance and demonstrate the value of service delivered to their clients. View now to learn how such reporting can help you gain the title of "Trusted Advisor." 
(WHITE PAPER) READ ABSTRACT |

Customer Service as a Competitive Advantage: IBM Enterprise Content Management Solutions in Insurance by IBM

March 2008 - (Free Research)
This paper explains how to excel at customer service using the best tools for the task. 
(WHITE PAPER)

itelligence Support Advantage by itelligence, Inc.

March 2010 - (Free Research)
Watch this videocast as Scott Lachecki of North American Nutrition Companies talks about the benefits of itelligence Support Advantage and its on-demand SAP support. itelligence offers mid-market companies worldwide a range of both technical and functional SAP services, business expertise and expert support. 
(VIDEOCAST) READ ABSTRACT |

How to Translate Good Service into Market-Share Advantage by GoToAssist

May 2008 - (Free Research)
This research brief addresses 1 of the 6 key strategic issues: How to Translate Good Service into Market-Share Advantage. 
(WHITE PAPER) READ ABSTRACT |

Evaluating CRM Solutions: Six Ways ‘The Oracle Advantage' Benefits Your Organization by Oracle Corporation

September 2008 - (Free Research)
Deciding on the right CRM solution for your organization is no easy feat. This paper summarizes the key questions every organization should ask of a vendor and the ways "The Oracle Advantage" addresses each of these areas. 
(WHITE PAPER) READ ABSTRACT |

A Success Model For CRM Integration by Scribe Software Corporation

May 2013 - (Free Research)
Access this informative white paper to learn how effectively integrating CRM applications into the enterprise can help you turn CRM into a strategic asset, creating actionable advantage for sales and service teams. 
(WHITE PAPER) READ ABSTRACT |

E-Guide: CIOs weigh in on virtualization and big data by Dell, Inc.

November 2011 - (Free Research)
CIOs are buzzing about virtualization technologies and tools for big data analysis due to benefits in areas such as productivity, business agility and customer service. Inside this exclusive e-guide, learn how your company can take advantage of both virtualization and big data analysis for a clear competitive advantage. 
(EGUIDE) READ ABSTRACT |

Using Web Technology for Competitive Advantage: How Manufacturers Leverage the Web for Internal Efficiency, Enhanced Customer Service and Increased Sales by Bowen & Groves

May 2008 - (Free Research)
More than simply serving a marketing role, a Web presence can boost internal efficiency, enhance customer service and increase sales. 
(WHITE PAPER) READ ABSTRACT |

Optimize Customer Experience to Achieve Competitive Advantage by Wipro Technologies

October 2009 - (Free Research)
Outsourcing Center and Wipro performed a survey that aimed to gauge how banking institutions are doing with their customer experience initiatives. While not a complete picture of how these financial institutions are progressing with their customer experience efforts, survey results point to some general trends and beliefs in this important area. 
(WHITE PAPER) READ ABSTRACT |

Using SLAs to Gain a Competitive Advantage by BlueCoat

December 2008 - (Free Research)
This whitepaper will discuss these managed service trends and challenges, and will identify the steps to success to meet customers. Escalating application and security requirements. 
(ANALYST REPORT) READ ABSTRACT |

The Information Agenda: Rapidly Leveraging Information as a Trusted Strategic Asset for Competitive Advantage by IBM India Pvt. Ltd

December 2010 - (Free Research)
This paper will discuss how organizations using an Information Agenda can greatly improve their organizations' ability to identify and manage risk, meet regulatory requirements, speed new products and services to market and enhance customer service. 
(WHITE PAPER) READ ABSTRACT |

International Procurement Center: Increasing Efficiency and Maximizing Profitability by E2open

January 2009 - (Free Research)
This white paper describes international procurement center (IPC) processes and capabilities, and explains the ways in which an IPC deployment can enhance your profitability. 
(WHITE PAPER) READ ABSTRACT |

Using Enterprise Systems to Gain Uncommon competitive Advantage by Accenture

January 2007 - (Free Research)
Enterprise systems can lead to high performance in terms of differentiated customer response, new market discovery and development, and even the rapid reconfiguration of fundamental business processes. 
(WHITE PAPER) READ ABSTRACT |

How to Achieve 100% Electronic AR Invoicing Realistic Steps to Quit Paper by Esker Inc.

November 2009 - (Free Research)
This paper illustrates that solutions exist today with a proven track record of success in helping companies make the transition to 100% electronic AR invoicing while satisfying their customers' needs. 
(WHITE PAPER) READ ABSTRACT |

Utilizing Next Generation MSP Automation to Gain a Competitive Advantage in the Managed Services Marketplace by N-able Technologies

December 2012 - (Free Research)
This guide takes a look at market forces which are converging and affecting the way MSP must utilize their technology. 
(WHITE PAPER) READ ABSTRACT |

Champions of Software as a Service: How SaaS is Fueling Powerful Competitive Advantage by IBM

January 2014 - (Free Research)
This report dives deep into a study on SaaS and how it is helping companies gain competitive advantage as opposed to simply reducing costs. 
(WHITE PAPER) READ ABSTRACT |

Deliver Extraordinary Customer Experience by Oracle Corporation

February 2010 - (Free Research)
Organizations need to differentiate themselves by providing personalized and rewarding service that leverages the unique value of all customer touch points. If done well, a company can transform customer service into a competitive advantage, and use it to turn a buyer into a customer for life. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

Agile, Secure, Reliable: World Class Customer Service in the Cloud by Oracle Corporation UK Ltd

April 2013 - (Free Research)
Delivering top-notch service on a budget and tight deadlines is a challenge for even the most successful organizations, so many companies are moving to the cloud for CRM initiatives. Check out this informative e-book from Oracle to discover the business benefits and IT advantages of CRM in the cloud, a platform for implementation, and more. 
(EBOOK) READ ABSTRACT |

Mobile Devices: Changing the Way You'll Service Your Customers by Interactive Intelligence, Inc.

August 2012 - (Free Research)
Discover how you can take advantage of the mobile revolution to deliver an improved and expanded service experience for your mobile device wielding users. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys

June 2008 - (Free Research)
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

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