The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc.. This white paper examines the cost structure associated with BPO and shows that an assessment needs to address several cost components that are not included in the provider’s more... >> Discover more offerings from SAP America, Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..
		Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..

Hosted CRM vs. In-House: Which Direction Should Your Company Take? by CRMindustry.com (E-mail this company) January 2005 - (Free Research) One of the most animated arguments over the last couple of years has centered on whether to deploy CRM technologies in-house or "rent" them, outsourcing their implementation to an application service provider. Whatever options customers choose, CRM deployments are moving beyond the less-than-stellar early years to deliver some real, provable ROI. (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Gaining Greater Performance and Flexibility from Next Generation IT Outsourcing by CompuCom Systems Inc. June 2008 - (Free Research) This paper explains about how to gain greater performance from your IT service provider and benefit from emerging trends that are becoming a part of next generation IT outsourcing. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

New Business Models for Converging Communications - Transforming the Enterprise by Alcatel Lucent January 2008 - (Free Research) As networks converge, corporate technology is evolving and becoming more complex. Converged voice, data, and video communications are fundamental to achieving the CEO's desired business value, and must be designed to integrate with business processes. This transformation creates new network and operations management challenges. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Making the most of OSS and service provider CRM by Pitney Bowes Group 1 Software June 2008 - (Free Research) In this webcast, expert Jeffrey Paul Cotrupe will address how service providers can improve customer relationship management (CRM) by integrating it with other operations and business support systems (OSS/BSS). (ANALYST REPORT) READ ABSTRACT | GO TO ANALYST REPORT

Workscape’s Outsourced Benefits Administration Solution for Benefits Brokers & Consultants by Workscape June 2008 - (Free Research) Workscape's comprehensive OBA solution provides a wide range of Web-based, self-service applications and integrated services backed by 24x7 support from our U.S.-based HR Service Center. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Business Process Outsourcing for Life and Annuities by Fiserv Insurance Solutions. The Fiserv BPO solution is an extension of your business; we handle the administration while you maintain control through mutually established parameters and service levels.  (SERVICE) GO TO DETAILED REPORT

ERP for Service Organizations by Epicor Software Corporation. Moving beyond Professional Services Automation (PSA), Epicor for Service Enterprises is an ERP solution developed specifically mid to large sized professional service organizations. It streamlines every aspect of your business -- from bid management to engagement delivery, from resource management to project accounting and portfolio management.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Microsoft Dynamics CRM Trial by Microsoft March 2008 - (Free Research) Enable your customers to choose the right deployment model for their specific business and IT needs, with the flexibility to change deployment models over time if their needs or preferences change. (WHITE PAPER) GO TO WHITE PAPER

Microsoft ERP and CRM Resource DVD by Microsoft March 2008 - (Free Research) Take advantage of this complimentary DVD offering in-depth information on Microsoft ERP (enterprise resource planning) and CRM (customer relationship management) solutions. (WHITE PAPER) GO TO WHITE PAPER

The Executive Guide to CRM Architecture: Why CRM Flexibility Will Impact Your Success by CDC Software - Pivotal CRM (E-mail this company) November 2006 - (Free Research) Most CRM vendors claim their solution is customizable. Understanding what "customizable" really means, however, can make the difference between attaining your organization's goals and implementation disaster. CDC Software is pleased to offer you a new free white paper that will help you understand the difference and why it matters. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Customer Communication Management by Pitney Bowes Group 1 Software This powerfully flexible set of Customer Communication Management (CCM) software solutions helps empower enterprises to productively and efficiently produce, personalize and present intelligent communications across all customer touch-points  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

6 Steps To ERP Implementation Success by IFS February 2008 - (Free Research) Implementing ERP, CRM, EAM is complicated. Here are six simple steps to take in order to manage that complexity. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Business Process Management - Enabling Innovation and Business Agility in Financial Services by Metastorm February 2008 - (Free Research) Institutions that have already adopted BPM - such as the Metastorm BPM® customers highlighted in this report - are reaping the rewards of early adoption in the form of greater efficiency, lower costs and increased productivity. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Outsourcing Network Security Protection: The Smart Option by Alcatel Lucent January 2008 - (Free Research) This white paper: • Describes the current state of security threats to organizations • Presents the benefits associated with outsourcing security protection • Describes the current most efficient and effective security solutions available from a managed security service provider (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Take Sales to the Next Level with Information OnDemand by Business Objects May 2008 - (Free Research) Read this white paper to learn how to gain a better understanding of sales opportunities and make faster, better-informed decisions on how to respond to new market opportunities. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

How to Protect Your Critical Resources with Identity-based Access Control by AEP Networks April 2008 - (Free Research) This paper addresses the concerns facing network security architects and introduces AEP IDpoint as an advanced IBAC solution that meets datacenter security needs and satisfies modern business security challenges. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Control the Customer Experience - Improve Marketing, Sales, and Service Processes with TechExcel CRM by TechExcel, Inc. (E-mail this company) May 2006 - (Free Research) In today's extremely competitive Internet economy it is more important than ever for companies to fully embrace new technology to optimize their business processes. Find out how TechExcel's CRM incorporates The Active Customer model for the three core business groups - employees, customers, and partners. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Epicor Enterprise ERP Solution for Midmarket Businesses by Epicor Software Corporation. Epicor Enterprise is a tightly integrated and industry-specific end-to-end ERP solution for midmarket businesses. Through its six application suites it provides access to the right information, from the right source, at the right time, empowering users throughout the value chain to make valid, accurate and informed decisions.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Best Practices for Pipeline Management by Oracle Corporation. June 2008 - (Free Research) This paper will discuss some common factors that impact a company’s ability to effectively manage the pipeline and focus on the process and organizational best practices that can help companies overcome their challenges. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

PLM "Software as a Service": Improving Product Development Performance for Smaller Manufacturers - An Aberdeen Report by Parametric Technology Corporation (PTC) (E-mail this company) October 2006 - (Free Research) Achieving product profitability in today's innovative environment is tough. Faster product commoditization, outsourcing, and more complex products may defeat efforts to increase profitability. The following Aberdeen report displays some alarming figures that reveal SMEs are missing product development targets that directly impact business results. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Back Office Outsourcing and Investment Reporting - A Guide for Investment Advisors by Advent Software, Inc January 2007 - (Free Research) In investment reporting, customers expect detailed reports of irreproachable accuracy, delivered with no delay or excuses. Systems that offer advisors the functionality they seek are often not affordable when considering the time and expertise required to properly manage a reporting system in-house. The answer, prospectively, lies in outsourcing. (WHITE PAPER) GO TO WHITE PAPER

Guide To Complete Solutions: How Small and Midsized Businesses Use Integrated Business Management Suites to Leverage Business Growth by Sage Software Inc. (E-mail this company) May 2007 - (Free Research) Recent trends in globalization, e-commerce, and automation have changed the business environment and increased competitive pressures. This paper describes how integrated business management solutions can help today’s small and midsized business leaders leverage better operational efficiency and deliver improved service. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Primavera 6.0 (P6) for Project Portfolio Management by Primavera Systems Inc. P6 is an integrated project and portfolio management solution for globally prioritizing, planning, managing and executing projects, programs and portfolios throughout the enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom Inc May 2008 - (Free Research) Consolidation 2.0 is a call center strategy that eliminates unnecessary duplication of resources and efforts, improves efficiency, reduces costs, and increases customer satisfaction. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Customizable Customer Relationship Management (CRM) Suite for Enterprises by CDC Software - Pivotal CRM (E-mail this company) Pivotal CRM delivers rich CRM functionality out of the box to help organizations implement quickly with a lower total cost of ownership. As the market’s most customizable CRM solution, Pivotal CRM enables companies to cost-effectively adapt & integrate to fit their unique business processes.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

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