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Deliver Application-level Security at Data Center Performance Levels by Check Point Software Technologies Ltd.

September 2008 - (Free Research)
The shift from network-layer attacks to dynamically changing application-layer threats has dramatically increased security needs. This paper examines appliances that can quickly evolve to guarantee performance yet maintain a high level of security. 
(WHITE PAPER) READ ABSTRACT |

Making the IVR Work for You and Your Customers with Self Service Differentiation by inContact

August 2011 - (Free Research)
This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations. 
(VIDEO) READ ABSTRACT |

CW Europe – February Edition by ComputerWeekly.com

February 2013 - (Free Research)
Many analysts are predicting that tablets will outsell laptops, this year, and become the most popular type of portable computer device. In this issue of CW Europe we take a look at tablet security, through a range of case studies, highlighting the benefits and downfalls of mobile computing. 
(EZINE) READ ABSTRACT |

Woods Gain Advanced Web Filtering Technology with Bloxx by Bloxx, Inc.

September 2008 - (Free Research)
The Bloxx Web filtering appliance with Tru-View Technology combines the best of traditional methods with its patented language analysis and intelligent identification techniques, providing three levels of protection. 
(WHITE PAPER) READ ABSTRACT |

Next-Generation Firewall by SonicWALL

February 2011 - (Free Research)
It can be a real challenge for IT administrators to efficiently deliver critical corporate solutions while also contending with employee use of wasteful and often dangerous applications. Critical applications need bandwidth prioritization while social media and gaming applications need to be bandwidth throttled or even completely blocked. 
(WHITE PAPER) READ ABSTRACT |

Top 5 Ways to Make IVR Work for You and Your Customers by inContact

September 2010 - (Free Research)
This paper will help you find this crucial balance between financial efficiency and customer experience with 5 IVR best practices to help you ensure satisfaction all around. These methods have been developed by call center experts with years of experience in the call center space. Read on to learn about the top 5 ways to make IVR work for you. 
(WHITE PAPER) READ ABSTRACT |

Xiotech Emprise 5000 and Citrix XenServer 5.5.0 by Xiotech Corporation

June 2010 - (Free Research)
Xiotech's Emprise 5000 system is a revolutionary concept in data storage. It is built on patented Intelligent Storage Element (ISE) technology and provides a perfectly balanced building block of performance, reliability, and scalability that delivers the lowest total cost of ownership of any SAN or SAN-like storage system on the market. 
(WHITE PAPER) READ ABSTRACT |

VKernel Capacity Analyzer by VKernel

January 2009 - (Free Research)
In a virtual server infrastructure where all resources are shared, optimal performance can only be achieved with an adequate amount of properly allocated resource capacity. Not allocating enough resources can cause critical bottlenecks - leading to performance problems and costly downtime events. 
(TRIAL SOFTWARE) READ ABSTRACT |

Voice Architectures and Deployment Models by Global Knowledge

December 2008 - (Free Research)
Telephony design requires a solid understanding of the drivers for Voice over IP, corporate policies for infrastructure design, and telephone components. 
(WHITE PAPER) READ ABSTRACT |

Fulfilling The Promise of Desktop Virtualization With GreenBytes' Patented Breakthrough Deduplication by GreenBytes

July 2013 - (Free Research)
This whitepaper will help you learn about a patented zero latency inline deduplication solution that has been designed to break down the barriers of desktop virtualization. Read on to learn more. 
(WHITE PAPER) READ ABSTRACT |

KPMG 2012 Global Technology Innovation Survey by ComputerWeekly.com

June 2012 - (Free Research)
China and the US are the countries most likely to come up with disruptive technology breakthroughs over the next four years, but Europe is lagging, this report from KPMG reveals. 
(IT BRIEFING) READ ABSTRACT |

Cisco Unified Communications Manager by Global Knowledge

May 2013 - (Free Research)
Unified Communications has gained status as a widely adopted way of communicating. This technology brings an incredible feature set to even smaller business entities. For most companies, the Cisco Communications Manager Express, or CUCM, can enable comprehensive voice communications with a wealth of advanced features. 
(WHITE PAPER) READ ABSTRACT |

SCOPIA Connector for IBM Lotus Sametime by RADVISION

March 2008 - (Free Research)
RADVISION's SCOPIA Conferencing Platform with SCOPIA Desktop brings advanced conferencing capability to IBM's next generation unified communications enhancing the instant messaging and conferencing capabilities of Lotus Sametime. 
(ARTICLE) READ ABSTRACT |

Critical Success Factors Deploying Pervasive BI by MicroStrategy Incorporated

June 2008 - (Free Research)
Pervasive BI is the ability to deliver integrated right-time DW information to all users - it also provides an enterprise with the necessary visibility, insight, and facts to make smarter decisions in all processes at all times. 
(WHITE PAPER) READ ABSTRACT |

The Human Energy Crisis: Technology's Role In Supporting Field Workforce, Hourly And High-Volume Hiring Needs by Taleo

December 2008 - (Free Research)
For all the advances in the technology over the last 20 years, the process of hiring hourly workers has remained fairly static. 
(WHITE PAPER) READ ABSTRACT |

Infrastructures for Innovation by Qwest Communications

May 2010 - (Free Research)
A difficult economy is impacting IT investments, but advanced communications infrastructures bring opportunities for innovation and cost savings. Read this paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

DocuSign - Electronic Signature Services by DocuSign, Inc.

DocuSign is a secure and convenient way to get a legally binding electronic signature. It's fast and easy-to-use. For businesses, DocuSign can dramatically increase efficiency and accelerate growth while reducing administrative costs. 
(ASP)

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive

July 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Developing for the Future - The New Trend for Hosted VXML by West Interactive

June 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(WEBCAST) READ ABSTRACT |

Self-Service Performance Analytics Creates Greater Customer Engagement by Genesys

June 2014 - (Free Research)
This white paper illustrates how to leverage analytics and business intelligence (BI) to gauge channel success and the performance of self-service options in the contact center. Discover how BI analytics embedded into IVR enables you to improve customer experiences, eliminate frustrations, and optimize your interaction processes. 
(WHITE PAPER) READ ABSTRACT |

Making confident decisions with the full spectrum of analysis capabilities by IBM

August 2012 - (Free Research)
Accurate decision making from trusted data is key in ensuring your organization's success. Read this paper to learn how to maximize the full spectrum of BI analytical capabilities available today. From analytical reporting to trending to what-if analysis to predictive modeling, learn how to support complex analytical needs of your company's users. 
(WHITE PAPER) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys

June 2008 - (Free Research)
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

SearchBusinessAnalytics.com Tip Guide: Advanced analytics key component for ‘decision management systems’ by Sybase, an SAP company

March 2012 - (Free Research)
This tip guide offers an explanation from industry expert James Taylor as to why every customer should not be treated the same in today's ever-evolving business environment. Taylor details why decision management systems involving automation are essential to making successful strategic and operational decisions that please your customers. 
(EGUIDE) READ ABSTRACT |

Increasing the efficiency of case file coordination in social services by IBM

June 2011 - (Free Research)
Social service agencies are experiencing challenges with manual processes. Advanced case management strategies are being implemented to streamline these processes and foster greater insight, collaboration and decision-making capabilities. This white paper explains how one such solution allows you automate these processes to elevate processing. 
(WHITE PAPER) READ ABSTRACT |

Advanced case management solutions for smarter decision making in banking by IBM

October 2011 - (Free Research)
Financial institutions are under pressure to make better decisions. Real-time decisions depend on access to information and the technology available to analyze it. This paper outlines an option that aggregates all of the content from across the entire organization to enable a holistic view of each case, reduce risk and support accurate decisions. 
(WHITE PAPER) READ ABSTRACT |

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