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Featured Sponsors
ShopVue - Paperless Dispatch with Graphical Sequencer by Casco Development, Inc.
Paperless Dispatch represents a major step towards a fully paperless, order-driven operation. By providing managers with a graphical tool to dispatch work and track work-in-process, ShopVue becomes a real factory dashboard. The use of touchscreens means that operators can see work assignments on graphical touchscreens throughout the plant.
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IT HelpDesk Solution by Extraview Corporation
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ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.
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Customer Support Solution by Extraview Corporation
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As a leading software customer support solution for small companies to the world's largest organizations, the ExtraView Customer Support solution features comprehensive customer support management functionality based on the ExtraView platform.
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Advanced Financial Management Software for .Net2.0 by SLINGSHOT
Know your exact cash position. Report quickly and with confidence to your management and regulators. Speed processing and lower administrative overheads with Slingshot's Advanced Financial Management modules.
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ExtraView IT HelpDesk by Extraview Corporation
ExtraView IT HelpDesk Solution is a high-end solution designed to empower our customers to keep their most important customers, their employees, happy because happy, productive employees create and maintain happy, long-term customers.
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Customer Support solution by Extraview Corporation
ExtraView Customer Support provides controlled access screens where customers and partners may enter problem reports and enhancement requests over the Web.
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Shenzhen Telecom by Pitney Bowes Group 1 Software
July 2008 - (Free Research)
Pitney Bowes Group 1 Software customer communication management (CCM) solution allows Shenzhen Telecom to provide customized billing, while greatly enhancing operational efficiency and customer satisfaction.
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Mentor Graphics Video Testimonial by InQuira Inc
October 2008 - (Free Research)
In this video Tom Floodeen describes Inquira's online customer service model that allows support technicians to answer inquires within seconds.
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How Does Your IT Help Desk Measure Up? by Citrix Online - GotoAssist
July 2008 - (Free Research)
Effective and efficient IT operations are the “table stakes” for IT-business groups’ relationships -- they’re taken for granted by user groups but are glaring when absent.
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Increase First Contact Resolution: The Key to Superior Support by Citrix Online - GotoAssist
July 2008 - (Free Research)
John Ragsdale, VP of Research for SSPA makes a business case for improving first contact resolution and explain how it links to significantly reduced operating costs and increased customer loyalty.
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How to Calculate the ROI of Remote Support by Citrix Online - GotoAssist
July 2008 - (Free Research)
Remote support platforms offer a compelling ROI story, with impacts to multiple core metrics such as first contact resolution, incident handling time and customer satisfaction.
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To Get Promoted in Customer Support, Do These Five Things by Parature, Inc.
March 2008 - (Free Research)
Ascendancy in customer support ranks today demands a mix of both technical and business insight. Professionals that make service and support their career path and successfully move up the ladder, boast a range of skills across both disciplines.
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The Top Ten Mistakes Customer Support Teams Make and How to Avoid Them by Parature, Inc.
February 2008 - (Free Research)
This white paper discusses the most common mistakes made by customer support teams, provides insights into how to avoid them, and cites examples of organizations that have experienced these issues and have adopted solutions to correct them.
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CRM without Compromise: A Strategy for Profitable Growth by SAP America Inc
February 2008 - (Free Research)
Build your CRM system so it is flexible enough to quickly respond to changing customer needs and business challenges to sustain a competitive advantage and enjoy a profitable growth.
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Advanced Professional Services Automation / Project Portfolio Management by Unanet Technologies
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Unanet PSA/PPM software is an earned value management system that improves resource scheduling and forecasting, project management, project portfolio management, project accounting, timesheets and expense reports for government contractor, professional services, advanced technology, and Fortune 100 internal services organizations.
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FACTS® CLAIMS & ENCOUNTERS™ by FACTS Services, Inc.
April 2008 - (Free Research)
FACTS® CLAIMS & ENCOUNTERS™ is a fully automated, real-time processing system for complete, online adjudication of medical, dental, vision, prescription drug, disability and COBRA claims and encounters.
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