Advanced Equipment On-Line White Papers, Advanced Equipment On-Line Software, Advanced Equipment On-Line Research, Hardware and Services

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 20, 2012 - (Free Research)

In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%.

(EZINE)

READ ABSTRACT |

Provergent Suite - Telecom Order & Inventory Software by Digital Fairway, Inc.

The Provergent Communication Asset Management Suite helps to manage the planning, procuring, provisioning, auditing & delivering of communications services. Provergent allows you to build accurate & easy to manage centralized inventories, backed up by automated provisioning processes to manage all moves, adds, changes & deletes in the inventory.

(SOFTWARE PRODUCT)

The Innovation Barrier, Part 2: Symptoms, Solutions, and the Impact on Equipment Manufacturers by Fanfare

November 16, 2007 - (Free Research)

This paper is the second in a two-part series exploring the innovation barrier – the point at which testing can no longer keep pace with development in the equipment manufacturing industry. It examines the innovation barrier’s symptoms – from slowdowns in development to mounting quality issues – and the potential impact on equipment manufacturers.

(WHITE PAPER)

READ ABSTRACT |

iTest Team - Rapid Test Automation for Equipment and Devices by Fanfare

iTest Team is an integrated test environment for developers, testers, and automation teams. It offers a unified approach for rapidly developing, automating, and maintaining test cases. iTest Team tests complex equipment and systems that are accessed through various protocols, such as command line interfaces, Web interfaces, SNMP, or command shells.

(SOFTWARE PRODUCT)

Dell PowerEdge R720 Power Technologies: Advanced Power Management with Dell OpenManage Power Center by Dell, Inc. and Intel

March 31, 2012 - (Free Research)

Discover how an open, standards-based power management application can help you monitor and optimize power utilization to increase uptime, improve server density and decrease energy costs.

(TEST RESULTS)

READ ABSTRACT |

The Innovation Barrier: Has Testing Fallen Behind Development? by Fanfare

February 2007 - (Free Research)

Constant product innovation has contributed to a thriving equipment-manufacturing industry, however, fewer time-saving tools are available to QA than developer groups. As a result, testing is becoming an innovation barrier. This paper examines the innovation barrier: its causes, effects, & what’s needed to restore the vigorous pace of innovation.

(WHITE PAPER)

READ ABSTRACT |

Strategy Guide to Converged Infrastructure in Retail by HP & Intel

October 2011 - (Free Research)

Timely access to information is something retailers need to satisfy consumer needs and wants. HP’s Converged Infrastructure can improve customer service and give retailers a competitive advantage. Learn how, through the use of HP’s Converged Infrastructure, retail businesses can streamline/standardize equipment, and advance their technology.

(WHITE PAPER)

READ ABSTRACT |

Xeon E5: Intel Node Manager by Dell, Inc. and Intel

May 2012 - (Free Research)

Find out how the Intel Node Manager can help you effectively monitor and limit the power usage in your data center.

(VIDEO)

READ ABSTRACT |

Strategy Guide to Converged Infrastructure in Government by HP & Intel

October 2011 - (Free Research)

There are many challenges associated with consolidating branch locations, in efforts to save money and increase effectiveness. Learn how merged government branch offices can properly cut costs and increase efficiency utilizing HP’s Converged Infrastructure.

(WHITE PAPER)

READ ABSTRACT |

Predictive Maintenance for Manufacturing - How to improve productivity, minimize downtime and reduce costs by IBM

August 2011 - (Free Research)

Avoiding unscheduled downtime and equipment failure while trying to maintain quality standards is paramount. Producing high-quality goods and optimizing resources is the ultimate goal of any manufacturing organization. Predictive maintenance, fueled by predictive analytics, helps minimize downtime and saves money. Read this paper to learn more.

(WHITE PAPER)

READ ABSTRACT |

Server Strategies That Will Simplify Data Center Operations & Reduce Complexity by Oracle Corporation UK Ltd

December 2010 - (Free Research)

One of the first places to look for increased simplicity is in the server infrastructure, where advances in virtualization, scalability and manageability are opening up new paths towards a simpler way of life in the data center of today and tomorrow. Read on to learn about the specific advances that are impacting server strategies.

(WHITE PAPER)

READ ABSTRACT |

Voice over IP Open-Source Platforms and the Session Initiation Protocol by Global Knowledge Network, Inc.

April 2006 - (Free Research)

This paper shows the industry-wide acceptance of SIP and the recent advances of the open source software projects related to Voice over IP (VoIP). Read why the author firmly believes that the VoIP open source is still in its infancy, but its acceptance and product maturity will grow rapidly over the next few years.

(WHITE PAPER)

READ ABSTRACT |

Dell™ PowerEdge™ R720xd: A Study in Datacenter Footprint Reduction for Exchange Server 2010 Deployments by Dell and Microsoft

March 2012 - (Free Research)

This white paper examines the newest server enhancements designed to meet the growing messaging requirements of today's users. Learn about their key characteristics and obtain detailed information about various configuration options.

(WHITE PAPER)

READ ABSTRACT |

Servers: Virtualized Database Consolidation on a Dell Poweredge R910 Server Using Hyper-V by Dell and Microsoft

June 2011 - (Free Research)

The recent advances of virtualization and cloud computing have made a powerful data center an absolute must for organizations across the entire spectrum of the enterprise community. Access this exclusive resource for an in-depth overview of the latest server technology.

(PRODUCT OVERVIEW)

READ ABSTRACT |

How to manage a mobile phone fleet by ComputerWeekly.com

November 2010 - (Free Research)

The expectations, working methods and tools used by employees in all organisations have changed as a result of advances in communications technologies.

(WHITE PAPER)

READ ABSTRACT |

HP Advanced Data Center Network Architectures Reference Guide by HP & Intel

May 2011 - (Free Research)

Read this white paper and trace the steps to a successful converged network infrastructure. By identifying today's most important IT trend - virtualization - you'll be on your way to implementing HP supported technologies to enhance your virtualized computer networks.

(WHITE PAPER)

READ ABSTRACT |

Data Center Efficiency in the Virtual Era: Step 2 - Simplify by Dell, Inc. and Intel

August 2010 - (Free Research)

This installment, the second in a three-part series, explores how simplification extends the value of data center standardization efforts and forms a stable, efficient base that can be used to support automation.

(WHITE PAPER)

READ ABSTRACT |

Cisco Unified CRM Connector 3.0 by Cisco Systems, Inc.

The Cisco Unified Communications system is a full-featured business communications system built into an intelligent IP network.

(HARDWARE PRODUCT)

Centralized Management Key to Controlling Mobile Communications Cost by Digital Fairway, Inc.

November 2007 - (Free Research)

In this paper, learn why centralized policy management, automated order processing and asset management, and end-user self-service are key ingredients for any organization trying to control the proliferation of wireless mobile devices and spiraling costs.

(WHITE PAPER)

READ ABSTRACT |

Best Practices for Transforming to a Multi-Channel Contact Center by inContact

January 2012 - (Free Research)

Read this white paper to get a framework, plan and recommended best practices for transforming your siloed contact centers into a multi-channel servicing environment.

(WHITE PAPER)

READ ABSTRACT |

Transforming the Customer Experience: How Four Contact Centers Did It Successfully by inContact

September 2011 - (Free Research)

If your organization isn't on the cloud yet when it comes to customer service, then you may be severely disadvantaged. Competition for customer service is increasing and your company needs all the latest tools to stay ahead of the game. Read this white paper to learn how four contact centers adopted agile cloud-based computing technologies.

(WHITE PAPER)

READ ABSTRACT |

Debunking Security Concerns with Hosted Call Centers by inContact

September 2011 - (Free Research)

This comprehensive white paper explores the call center landscape, details the benefits of hosted call centers along with the risks involved in cloud-based services.

(WHITE PAPER)

READ ABSTRACT |

Ensure High Availability with Proactive Support Services by Hewlett-Packard Company

May 2012 - (Free Research)

Access this white paper to discover how your organisation can reduce downtime with the use of proactive support services. Ideal for virtualised and converged infrastructures, these services can ensure high availability with the use of proactive scans and platform revision management.

(WHITE PAPER)

READ ABSTRACT |

A Better Option for Hardware and Software Support by Hewlett-Packard Company

May 2012 - (Free Research)

Access this white paper to learn how your organization can reduce downtime with effective support services. Discover a system that provides hardware and software support and remote monitoring to diagnose and solve problems more quickly.

(WHITE PAPER)

READ ABSTRACT |

Proactive Support Services: Prevent Problems Before They Occur by Hewlett-Packard Company

May 2012 - (Free Research)

Discover how your organization can protect its expanding IT environment with effective support services. This white paper explores a proactive solution that can diagnose problems quickly to reduce downtime.

(WHITE PAPER)

READ ABSTRACT |

We are always striving to improve our customer experience. Please notify us if there is a company missing that you feel should be in our directory.

Business email address:
First name: (optional)
Last name: (optional)