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Debunking Security Concerns with Hosted Call Centers by inContact

January 10, 2011 - (Free Research)
This paper discusses the different layers requiring security, how security should be addressed in each layer, and how to select a qualified hosted call center provider. Read this white paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc.

The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure. 
(HARDWARE PRODUCT)

ImageMC++ by Viking Software Solutions

ImageMC++ is a highly advanced solution designed to maximize the auto-adjudication of claims. The rapid availability of electronic image and data, coupled with extensive rules-base processes, accelerates the handling of those claims that do not immediately auto-adjudicate and improves the efficiency of customer service functions. 
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Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems

April 2008 - (Free Research)
As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance. 
(WHITE PAPER) READ ABSTRACT |

Advanced Persistent Threats and Other Advanced Attacks: Threat Analysis and Defense Strategies for SMB, Mid-size, and Enterprise Organizations by Websense, Inc.

September 2011 - (Free Research)
Understanding exactly what an Advanced Persistent Threat (APT) is can be difficult, as the hype surrounding this dangerous threat has clouded its definition. View this paper to discover the nature of APT risks and gain key recommendations on how to defend against them. 
(WHITE PAPER) READ ABSTRACT |

VOIP Infrastructure for the Evolving Enterprise: How to Control Costs, Mitigate Risk, and Ensure Service Levels in an Ever-Changing Network Environment by NET Quintum

November 2008 - (Free Research)
There are significant differences in VoIP hardware functionality that affect the cost, risk and consumption of staff resources. This white paper outlines what to consider when selecting a VoIP gateway/switching solutio 
(WHITE PAPER) READ ABSTRACT |

Lifecycle of an Advanced Persistent Threat by Dell SecureWorks UK

August 2012 - (Free Research)
Advanced Persistent Threats (APTs) are a serious concern for both governmental and private-sector organizations. Read this white paper to get the situational awareness and understanding you'll need to develop an effective and efficient Advanced Persistent Threat (APT) defense strategy. 
(WHITE PAPER) READ ABSTRACT |

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys

September 2008 - (Free Research)
This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals. 
(WHITE PAPER) READ ABSTRACT |

Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
(HARDWARE PRODUCT)

Advanced Persistent Threats: Insider Credentials at Risk by NetIQ

December 2013 - (Free Research)
This resource reveals the common misconceptions about how secure your identity and access management (IAM) program is. Click through to uncover 3 features your IAM strategy should include to truly keep advanced persistent threats (APTs) out. 
(WHITE PAPER) READ ABSTRACT |

IBM Analytic Answers for Retail Purchase Analysis and Offer Targeting by IBM

March 2013 - (Free Research)
This resource introduces a portfolio of cloud-based strategies that allow organizations of all shapes and sizes to benefit from advanced analytics – without the need for infrastructural changes, expensive software, or analytics expertise. 
(WHITE PAPER) READ ABSTRACT |

Plantronics UC Toolkit Adoption Guidelines for Success by Plantronics

February 2011 - (Free Research)
Now that you have successfully completed the deployment of the UC audio devices in your organization, it is time to focus on the moment of truth — the first positive user interaction with the new technology. 
(WHITE PAPER) READ ABSTRACT |

The Best Best Practice Guide: Benchmarking for Service Desk Success by GoToAssist

November 2010 - (Free Research)
Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more! 
(WHITE PAPER) READ ABSTRACT |

Reduce CPU Usage with 'SMART' SQL by BMC Software, Inc.

November 2009 - (Free Research)
This paper discusses how and why to design SQL that will reduce the number of times calls are made to DB2. We'll look at how to write SMART applications rather than writing applications that act like generic I/O modules to DB2, properly tune SMART SQL, and how to exploit SQL and application features in DB2 on z/OS version 8 and 9. 
(WHITE PAPER) READ ABSTRACT |

Server Security Survey Report by Bit9, Inc.

November 2013 - (Free Research)
In October 2013, Bit9 conducted a survey on server security designed to analyze challenges in the inability to detect or stop advanced attacks – click now to discover key findings and takeaways. 
(WHITE PAPER) READ ABSTRACT |

Case Study: Oracle Advanced Compression Helps Global Fortune 500 Company Meet Storage Savings Initiative by Oracle Corporation

June 2012 - (Free Research)
Review this informative analysis of Oracle Database 11g Advanced Compression. Find out how Oracle technology enabled one Fortune 500 company to save on storage costs, improve overall performance, reduce the size of disk consumption by 50% for structured data and 98% for unstructured data, and much more. 
(WHITE PAPER) READ ABSTRACT |

Advanced Project Version Management in Schlumberger Petrel Platform Environments with Hitachi Storage Adapter for Petrel by Hitachi Data Systems

August 2013 - (Free Research)
This resource profiles a storage adapter for advanced project management that can help you optimize exploration and development operations, reduce storage management complexity and TCO, and more. 
(WHITE PAPER) READ ABSTRACT |

The Network Impact of 802.11n by Aerohive Networks

September 2010 - (Free Research)
With the adoption of 802.11n, concerns over the capabilities of wireless LAN technology have become concerns that affect the whole network, not just the first hop across the radio. Read this paper to find out so much more. 
(WHITE PAPER) READ ABSTRACT |

SIP and the Art of Converged Communications by Global Knowledge

June 2013 - (Free Research)
Session Initiation Protocol (SIP) is an internet signaling protocol, developed by the IETF (starting in 1996), for establishing, maintaining, and tearing down sessions between a variety of real-time media, including voice, video, and chat. This white paper is going to look at the way SIP is used in the converged Unified Communications environment. 
(WHITE PAPER) READ ABSTRACT |

Cisco Unified Communications Manager by Global Knowledge

May 2013 - (Free Research)
Unified Communications has gained status as a widely adopted way of communicating. This technology brings an incredible feature set to even smaller business entities. For most companies, the Cisco Communications Manager Express, or CUCM, can enable comprehensive voice communications with a wealth of advanced features. 
(WHITE PAPER) READ ABSTRACT |

Password Management Survey by LEGACY - DO NOT USE - Siber Systems

September 2008 - (Free Research)
This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs. 
(WHITE PAPER) READ ABSTRACT |

Advanced Analytics Comes of Age for Business Executives by SAP America, Inc.

July 2011 - (Free Research)
This white paper discusses the factors driving the coming of age for advanced business analytics. Learn about the options available to begin reaping the benefits of this strategy and why a services-led approach is key to success. 
(WHITE PAPER) READ ABSTRACT |

Password Management Survey by RoboForm Enterprise

September 2008 - (Free Research)
This report shows how RoboForm Enterprise password management solution can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs. 
(WHITE PAPER) READ ABSTRACT |

Get to know APTs Before Developing a Security Strategy by Dell SecureWorks UK

July 2012 - (Free Research)
Advanced persistent threats (APT) are a concern for businesses across all industries, as they can pose a threat to an organisation's data, systems, financial assets, and reputation. This analysis explains how to develop an effective and efficient defence strategy that will help you prevent, identify and resolve APTs. 
(WHITE PAPER) READ ABSTRACT |

Business Ready Solutions for Virtual Infrastructure Availability Using Dell™ PowerEdge™ Servers, Dell Powervault™ Storage, and VMware vSphere™ by Dell, Inc. and Intel®

July 2009 - (Free Research)
This white paper presents an example configuration and best practices for deploying and configuring a highly available architecture using an example solution configuration and then discussing how the configuration helps in maximizing uptime. 
(WHITE PAPER) READ ABSTRACT |

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