Cisco ASA 5500 Series by Cisco Systems, Inc.. The Cisco® ASA 5500 Series Business Edition is an enterprise-strength comprehensive security solution that combines market-leading firewall and optional content security capabilities, more... >> Discover more offerings from Cisco Systems, Inc..
		WebFOCUS Operational Enterprise Business Intelligence by Information Builders Inc.. WebFOCUS is a comprehensive and fully integrated enterprise business intelligence platform. It sets the standard for enterprise business intelligence by scaling to support more... >> Discover more offerings from Information Builders Inc..
		Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc.. Discover what benefits advanced meter infrastructure (AMI) brings and why, and learn how the SAP NetWeaver platform and enterprise service-oriented architecture can support more... >> Discover more offerings from SAP America, Inc..

Debunking Security Concerns with Hosted Call Centers by inContact January 10, 2011 - (Free Research) This paper discusses the different layers requiring security, how security should be addressed in each layer, and how to select a qualified hosted call center provider. Read this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Cisco Secure Wireless Office Solution for SMBs by Cisco Systems, Inc. The Cisco Secure Wireless Office Solution consolidates all network requirements into a complete, reliable wired and wireless infrastructure.  (HARDWARE PRODUCT)

ImageMC++ by Viking Software Solutions ImageMC++ is a highly advanced solution designed to maximize the auto-adjudication of claims. The rapid availability of electronic image and data, coupled with extensive rules-base processes, accelerates the handling of those claims that do not immediately auto-adjudicate and improves the efficiency of customer service functions.  (SOFTWARE PRODUCT)

Addressing Common Contact Center and Enterprise Business Issues with Speech Analytics by Verint Systems April 2008 - (Free Research) As a solution to contact center issues, this paper suggests Speech analytics, which gives organizations the ability tap into existing recorded customer interactions to gain actionable intelligence for improving business performance.  (WHITE PAPER) READ ABSTRACT |

Advanced Persistent Threats and Other Advanced Attacks: Threat Analysis and Defense Strategies for SMB, Mid-size, and Enterprise Organizations by Websense, Inc. September 2011 - (Free Research) Understanding exactly what an Advanced Persistent Threat (APT) is can be difficult, as the hype surrounding this dangerous threat has clouded its definition. View this paper to discover the nature of APT risks and gain key recommendations on how to defend against them.  (WHITE PAPER) READ ABSTRACT |

Lifecycle of an Advanced Persistent Threat by SecureWorks August 2012 - (Free Research) Advanced Persistent Threats (APTs) are a serious concern for both governmental and private-sector organizations. Read this white paper to get the situational awareness and understanding you'll need to develop an effective and efficient Advanced Persistent Threat (APT) defense strategy.  (WHITE PAPER) READ ABSTRACT |

VOIP Infrastructure for the Evolving Enterprise: How to Control Costs, Mitigate Risk, and Ensure Service Levels in an Ever-Changing Network Environment by NET Quintum November 2008 - (Free Research) There are significant differences in VoIP hardware functionality that affect the cost, risk and consumption of staff resources. This white paper outlines what to consider when selecting a VoIP gateway/switching solutio  (WHITE PAPER) READ ABSTRACT |

Lifecycle of the Advanced Persistent Threat by Dell SecureWorks UK July 2012 - (Free Research) Advanced persistent threats (APT) are a concern for businesses across all industries, as they can pose a threat to an organisation's data, systems, financial assets, and reputation. This analysis explains how to develop an effective and efficient defence strategy that will help you prevent, identify and resolve APTs.  (WHITE PAPER) READ ABSTRACT |

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys September 2008 - (Free Research) This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals.  (WHITE PAPER) READ ABSTRACT |

Case Study: Oracle Advanced Compression Helps Global Fortune 500 Company Meet Storage Savings Initiative by Oracle Corporation June 2012 - (Free Research) Review this informative analysis of Oracle Database 11g Advanced Compression. Find out how Oracle technology enabled one Fortune 500 company to save on storage costs, improve overall performance, reduce the size of disk consumption by 50% for structured data and 98% for unstructured data, and much more.  (WHITE PAPER) READ ABSTRACT |

Network Foundation - Cisco 1700 Series by Cisco Systems Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies.  (HARDWARE PRODUCT)

Advanced Analytics Comes of Age for Business Executives by SAP America, Inc. July 2011 - (Free Research) This white paper discusses the factors driving the coming of age for advanced business analytics. Learn about the options available to begin reaping the benefits of this strategy and why a services-led approach is key to success.  (WHITE PAPER) READ ABSTRACT |

Plantronics UC Toolkit Adoption Guidelines for Success by Plantronics February 2011 - (Free Research) Now that you have successfully completed the deployment of the UC audio devices in your organization, it is time to focus on the moment of truth — the first positive user interaction with the new technology.  (WHITE PAPER) READ ABSTRACT |

Advancing Your Digital Marketing Strategy with Webtrends Analytics by WebTrends (E-mail this company) April 2013 - (Free Research) In the age of social media, web analytics can help you harness data from a variety of channels to construct and implement an effective, integrated marketing strategy. Check out this helpful white paper to learn how you can advance your digital marketing strategy, grow brand loyalty and build revenue through the use of analytics.  (WHITE PAPER) READ ABSTRACT |

IBM Analytic Answers for Retail Purchase Analysis and Offer Targeting by IBM March 2013 - (Free Research) This resource introduces a portfolio of cloud-based strategies that allow organizations of all shapes and sizes to benefit from advanced analytics – without the need for infrastructural changes, expensive software, or analytics expertise.  (WHITE PAPER) READ ABSTRACT |

The Best Best Practice Guide: Benchmarking for Service Desk Success by GoToAssist November 2010 - (Free Research) Benchmarking is a critical process for any Service Desk that wants to gauge the quality of their service delivery. Too often, however, desks are overly concerned with industry benchmarks and hitting industry standards for call waiting times, resolution time and the perennial cost per email. Download the SDI best practices guide to learn more!  (WHITE PAPER) READ ABSTRACT |

Reduce CPU Usage with 'SMART' SQL by BMC Software, Inc. November 2009 - (Free Research) This paper discusses how and why to design SQL that will reduce the number of times calls are made to DB2. We'll look at how to write SMART applications rather than writing applications that act like generic I/O modules to DB2, properly tune SMART SQL, and how to exploit SQL and application features in DB2 on z/OS version 8 and 9.  (WHITE PAPER) READ ABSTRACT |

Password Management Survey by RoboForm Enterprise September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.  (WHITE PAPER) READ ABSTRACT |

IT Courseware by SkillSoft Corporation SkillSoft's IT Skills instruction is designed to encourage and prompt frequent learner interaction with the course content. SkillSoft maintains courseware integrity and effectiveness by offering a balance of thorough instruction, challenging practice exercises and quizzes.  (ASP & SOFTWARE PRODUCT)

The Network Impact of 802.11n by Aerohive Networks September 2010 - (Free Research) With the adoption of 802.11n, concerns over the capabilities of wireless LAN technology have become concerns that affect the whole network, not just the first hop across the radio. Read this paper to find out so much more.  (WHITE PAPER) READ ABSTRACT |

Powerful Linux in the Data Center by Symantec Corporation May 2013 - (Free Research) This resource highlights the key features and benefits of new tools that are enabling high performance Linux environments. Learn more about advanced solutions for disaster recovery, business continuity, and server and storage management in physical and virtual, Linux-based landscapes.  (WHITE PAPER) READ ABSTRACT |

Password Management Survey by LEGACY - DO NOT USE - Siber Systems September 2008 - (Free Research) This report shows how RoboForm Enterprise password management solution, can increase corporate security, eliminate password related help desk calls, improve end user productivity, and decrease overall IT costs.  (WHITE PAPER) READ ABSTRACT |

Octel Dies in 2014, What’s Next? by AVST (E-mail this company) January 2013 - (Free Research) Discover how you can enjoy all the benefits of a next-generation unified communications system, all while protecting your current TDM and IP-PBX telephony infrastructure.  (VIDEO) READ ABSTRACT |

Infosec 2012: How to help your organisation deal with next-generation Cyber attacks by Hewlett-Packard Limited June 2012 - (Free Research) Featuring highlights from the Infosec Europe 2012 conference in London, this e-guide explores why a new approach to security – one that leverages forensic analysis to detect existing and emerging threats – is in need. In addition, explore the role the government is planning on playing in raising cyber security awareness in UK businesses.  (EGUIDE) READ ABSTRACT |

Equifax: Protecting consumer and business information with Advanced Threat Protection by IBM June 2013 - (Free Research) To address an increasingly complex threat landscape, Equifax, a global leader in information solutions, knew it had to develop a more holistic approach that could protect against known and unknown threats. In this resource, discover the benefits Equifax enjoyed by moving from a standard network detection model to an intrusion prevention framework.  (CASE STUDY) READ ABSTRACT |

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