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Unified Communication Manager - Class of Service by Global Knowledge

February 14, 2013 - (Free Research)
This whitepaper unveils how Class of Service within Cisco's Unified Communication Manager can help you control which phone numbers can be called by particular devices. View now to learn how this simple, flexible solution can be effective in numerous situations. 
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Network Foundation - Cisco 1700 Series by Cisco Systems

Cisco 1700 Series modular routers are ideal for enterprise small branch offices and small and medium-sized businesses that need secure access to business applications, network resources, and Internet services. The Cisco 1700 Series delivers fast, reliable and secure Internet/network access through a wide-range of high-speed WAN access technologies. 
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Cisco Catalyst 3560 Series Switches by Cisco Systems, Inc.

The Cisco® Catalyst® 3560 Series is a line of fixed-configuration, enterprise-class switches that include IEEE 802.3af and Cisco prestandard Power over Ethernet (PoE) functionality in Fast Ethernet and Gigabit Ethernet configuration. 
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GFI FAXmaker by GFI Software

GFI FAXmaker is the leading enterprise quality fax server when it comes to reliability, ease of use and administration, and price. 
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Automating Customer Contact Centers to Gain Agility and Analytic Insights by Genesys

June 04, 2014 - (Free Research)
This informative white paper explores the components, advantages, and use cases for a virtual contact center. It also includes a checklist of 9 must-have virtual contact center features, so you know what to look for when evaluating a technology. 
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Security - Pix 500 Series Firewalls by Cisco Systems

The world-leading Cisco PIX Security Appliance Series provides robust, enterprise-class, integrated network security services including stateful inspection firewalling, protocol and application inspection, virtual private networking, in-line intrusion protection, and rich multimedia and voice security-in cost-effective, easy-to-deploy solutions. 
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IP telephony trends: Migrating from PSTN to SIP trunking by SearchSecurity.com

February 24, 2012 - (Free Research)
Uncover the top five trends in enterprise IP telephony and learn the benefits and challenges of replacing PSTN with SIP-based services. 
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ImageMC++ by Viking Software Solutions

ImageMC++ is a highly advanced solution designed to maximize the auto-adjudication of claims. The rapid availability of electronic image and data, coupled with extensive rules-base processes, accelerates the handling of those claims that do not immediately auto-adjudicate and improves the efficiency of customer service functions. 
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Cisco 2800 Series by Cisco Systems, Inc.

The Cisco 2800 Series features the ability to deliver multiple high-quality simultaneous services at wire speed up to multiple T1/E1/xDSL connections. 
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Train with the Worldwide Leader in Authorized Cisco Training by Global Knowledge Network, Inc.

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Oracle PeopleSoft CRM Integration into the Contact Center by AMC Technology

May 2008 - (Free Research)
This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC. 
(WHITE PAPER) READ ABSTRACT |

ICBC Builds Cutting-edge Contact Center as Part of their Customer-Centric Strategy by Genesys

December 2012 - (Free Research)
This case study reveals how Canadian insurer ICBC built a flexible, cutting-edge contact center as a key part of its customer-centric strategy, enabling the company to improve routing flexibility, increase customer satisfaction, and more. 
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Next Generation Enterprise WAN Regional WAN Overview by Cisco Systems, Inc.

October 2011 - (Free Research)
Enterprises with large-scale networking needs including remote branch-office connectivity should read this white paper to get an overview of WAN architecture that not only provides advanced routing functionality, but also allows for video collaboration, access control and secure connectivity, application performance optimization, mobility and more! 
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Sea Star Line, LLC: Clear Sailing for Inbound Document Workflow by Esker Inc.

July 2009 - (Free Research)
Read this case study to learn how Sea Star Line worked with Esker Professional Services to help implement Esker DeliveryWare as their solution and the benefits that resulted from Sea Stars decision to use Esker DeliveryWare, which includes better visibility, productivity, and time and cost savings. 
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Avaya Aura Communication Manager COR/FRL/AAR Simplified by Global Knowledge

March 2014 - (Free Research)
This white paper provides a useful list of Avaya Site Administration commands that will allow you to control what kind of calls employees are authorized to make and ensure least cost routing of outbound calls to keep phone bills down. 
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The Four Elements of OSPF by Global Knowledge

April 2014 - (Free Research)
This whitepaper explores 4 key elements for the implementation of open shortest path first (OSPF). 
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The Implementation of LISP as it Relates to Cisco OTV by Global Knowledge

March 2014 - (Free Research)
The purpose of this paper is to examine the four common elements for the implementation of Open Shortest Path First (OSPF). 
(WHITE PAPER) READ ABSTRACT |

The Four Elements of IS-IS by Global Knowledge

April 2014 - (Free Research)
This informative guide discusses 4 key elements for the implementation of Intermediate System - Intermediate System (IS-IS). 
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Cisco Catalyst 3750 Series Switches by Cisco Systems, Inc.

The Cisco Catalyst 3750 Series Switch is an innovative product for midsize organizations and enterprise branch offices. 
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Case Study: Advanced Scientifics Keeps LifeBlood Flowing by Made2Manage ERP

March 2008 - (Free Research)
Find out how a leader in the design and manufacture of disposable medical devices increased revenue, production output and customer satisfaction with their ERP software solution. 
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Integrated vs. Unified: Five Reasons Why Contact Centers Must Get Unified by Aspect

August 2010 - (Free Research)
This paper presents the main differences between integrated and unified contact centers, and gives five reasons why it is imperative for contact centers to adapt a unified solution. Read on to learn how adopting such a solution can increase productivity, decrease costs, and enhance the customer experience, thereby increasing customer loyalty. 
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Cisco Telepresence Zones by Global Knowledge

April 2013 - (Free Research)
The concept of zones in Cisco TelePresence products is confusing to many people; but this white paper should clear up some of the confusion. 
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EdgePlatform for Application Acceleration and Delivery by Akamai Technologies

The Akamai EdgePlatform is a purpose built Application Delivery Network that accelerates delivery of applications and content over the Internet, which can lead to increased usage, adoption and improved productivity. 
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Avaya Fabric Connect Makes Multicast Simple (Really) by Avaya

May 2013 - (Free Research)
This podcast introduces an interesting solution to address the concern of legitimate use cases that haven't made multicast routing any less cumbersome to implement. Find out how you can deploy multicast routing a lot simpler using this innovative technology. 
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WAN Optimization in MPLS Networks - The Transparency Challenge by Expand Networks

March 2008 - (Free Research)
Today's modern Wide Area Networks (WANs), such as MPLS networks, provide much more than just a framework for information transport. 
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