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Case Study: SSB Wind Systems, End-To-End Service Mitigates Information Risks by Iron Mountain December 31, 2012 - (Free Research) This short white paper discusses how one organisation transformed its data and records management processes through end-to-end off-site data protection and records management services.  (CASE STUDY) READ ABSTRACT |

E-Book: Integrating Oracle CRM On Demand with onpremise applications: Understanding ROI and best practices by Cast Iron Systems September 11, 2009 - (Free Research) This E-Book engages in some of the big concerns of Oracle CRM on Demand and SaaS CRM integration. And how this integration might affect how some IT and business professionals operate.  (EBOOK) READ ABSTRACT |

A contact center manager's guide to integrating self-service by KANA (E-mail this company) August 01, 2012 - (Free Research) Leveraging self-service technologies in your contact center can significantly reduce costs, but successful implementation is tricky. Gain expert advice on how to ensure your self-service contact center initiative is a success. Read on to learn self-service contact center best practices, how to obtain executive support, and more.  (EBOOK) READ ABSTRACT |

CA LISA 7 - :90 DevOps Application Delivery demo by CA Technologies May 22, 2013 - (Free Research) In this concise, informative video, discover the keys to leveraging a service virtualization platform in making the move to DevOps. In under 90 seconds, explore how service virtualization brings you closer to your software development goals.  (VIDEO) READ ABSTRACT |

E-Book: Managed SAP Hosting: How to evaluate the providers and ensure a solid SLA by itelligence, Inc. April 28, 2010 - (Free Research) In this e-book, experts share their advice on the things that can make or break a project. Readers will discover what the current market for managed hosting is like, what to include in an SLA, and the key considerations when selecting a hosted provider. Read this e-book to find out why SAP Hosting makes sense for your organization.  (EBOOK) READ ABSTRACT |

Going the MSSP Route: Understanding Total Cost of Ownership Issues by SecureWorks November 23, 2010 - (Free Research) This white paper is designed to help IT professionals understand how best to analyze and evaluate the benefits of working with an MSSP organization in a critical context understood and appreciated by both IT and non-IT managers: Total Cost of Ownership (TCO).  (WHITE PAPER) READ ABSTRACT |

Australian Red Cross Blood Service enhances the performance of its mission-critical applications by Hewlett-Packard Company May 21, 2013 - (Free Research) This brief case study demonstrates how the Australian Red Cross was able to secure their application delivery platform while improving the performance of their validation services. Read now to learn how they were able to achieve 99.8 percent availability for their blood management system.  (CASE STUDY) READ ABSTRACT |

Magic Quadrant for Asia/Pacific Network Service Providers by NTT America, Inc., an NTT Communications company November 28, 2012 - (Free Research) This Gartner Magic Quadrant for Asia/Pacific Network Service Providers (NSPs) evaluates 16 providers in the market to help you find the best option for your organization. View now to learn more!  (ANALYST REPORT) READ ABSTRACT |

The Value of Service Virtualization via voke by CA Technologies April 05, 2013 - (Free Research) In today's marketplace, customers and business demands are higher than ever - your development team is expected to deliver stellar software in record times, while coming in under budget and driving ROI. Download this white paper to learn how service virtualization can benefit operations, QA, and testing processes.  (WHITE PAPER) READ ABSTRACT |

Accelerate cloud and composite application delivery by Hewlett-Packard Company November 30, 2012 - (Free Research) In this informative resource, find out what you need to know about implementing service virtualization, the various capabilities of this technology, and how to best integrate virtualization with your application lifecycle management (ALM) strategy.  (WHITE PAPER) READ ABSTRACT |

SecureAnywhere Web Security service by Webroot May 17, 2013 - (Free Research) This case study highlights one organization's journey in finding a simple to install and easy to configure web filtering service that is as effective on the client side as it is on their network. Learn how they were able to boost their ability to effectively identify and protect all of their mobile users.  (CASE STUDY) READ ABSTRACT |

5 Ways to Optimize Your Workforce by Aspect December 14, 2012 - (Free Research) You need to provide a flexible, efficient and consistent customer experience, but with the myriad of communication channels available today, legacy service strategies are inadequate. Read on to learn how unified communications and workforce optimization can provide the visibility and control needed to deliver exceptional customer service.  (WHITE PAPER) READ ABSTRACT |

Discovery Communications Continues Global Expansion with Help from Savvis Managed Services by SAVVIS June 25, 2010 - (Free Research) Savvis delivers a complex, fully managed infrastructure for Discovery to support its real-time advertising deliverables, ad sales, scheduling, and programming for all its international operations. Savvis’ solution allows Discovery to take advantage of a broad portfolio of managed services.  (WHITE PAPER) READ ABSTRACT |

The Business Case for Managed DDos Protection by Neustar® November 17, 2011 - (Free Research) This whitepaper provides a snapshot of the evolving DDoS threat, provides guidance on what to look for in a managed DDoS solution and presents a financial cash-flow analysis scenario of an investment in a managed DDoS protection service.  (WHITE PAPER) READ ABSTRACT |

Mimecast Unifies Email Security, Archiving, and Continuity Services in the Cloud by Mimecast August 17, 2010 - (Free Research) The market for cloud-based IT infrastructure services delivered in a software-as-a-service model continues to grow. IDC research indicates this model of IT delivery is disrupting traditional licensed software markets and changing how archiving, backup, recovery, and security technologies are procured. Read this whitepaper to learn more.  (WHITE PAPER) READ ABSTRACT |

Service Orientation and Its Role in Your Connected Systems Strategy: Building Distributed Applications by Microsoft Corporation India Pvt Ltd October 2008 - (Free Research) This white paper presents the Microsoft Corporation vision for service orientation and service-oriented architecture in enterprise computing.  (WHITE PAPER) READ ABSTRACT |

Siemens Increases Productivity, Reduces Deployment Time by 83 Percent by Microsoft Corporation India Pvt Ltd November 2008 - (Free Research) Siemens IT Operations, had the challenge of connecting a myriad of dissimilar systems to overcome this problem they deployed Microsoft® BizTalk® Server 2004 to integrate and manage a range of applications and business processes.  (CASE STUDY) READ ABSTRACT |

ITIL V3 and the PMBOK® - Distinct but Complementary by Global Knowledge December 2008 - (Free Research) This white paper examines the IT Infrastructure Library Version 3® (ITIL V3®) and the Project Management Body of Knowledge (PMBOK).  (WHITE PAPER) READ ABSTRACT |

Implementing ITIL Using the PMBOK Guide in Four Repeatable Steps by Global Knowledge January 2006 - (Free Research) This white paper provides an overview of the PMBOK® and the key process areas and functions within the IT Infrastructure Library.  (WHITE PAPER) READ ABSTRACT |

Multi-channel Marketing Hits the Wall by Neolane Inc. October 2008 - (Free Research) This paper provides an easier and more flexible way to manage cross-channel marketing initiatives without costly investments in multiple technologies and service providers.  (WHITE PAPER)

Strategies for Choosing A SaaS-Based I.T. Service Management Solution by BMC Software, Inc. April 2011 - (Free Research) The choice on how best to consume software - whether on-premises or through a Software as a Service (SaaS) model - is based on your specific requirements at different points in your business and organizational lifecycles. Check out this white paper to learn more.  (WHITE PAPER) READ ABSTRACT |

Keeping Service Desk Simple by Nimsoft, Inc. July 2012 - (Free Research) Access this informative webcast to learn about an innovative service desk technology that was designed to simplify service desk processes and alleviate the common issues associated with legacy service desk systems.  (WEBCAST) READ ABSTRACT |

Atrion Enhances Managed Services and Boosts Profit Margins with Nimsoft by Nimsoft, Inc. November 2009 - (Free Research) Atrium needed help gaining end-to-end service level monitoring insights and finding a monitoring platform with a strategic vendor partnership that could help support business growth objectives. Read this case study to learn about the problems Atrion faced and how Nimsoft products helped them overcome those challenges.  (CASE STUDY) READ ABSTRACT |

Email Management Services (EMS™) by Dell MessageOne July 2008 - (Free Research) Email Management Services provide a total solution for email and BlackBerry® continuity, recovery, security, archiving, e-Discovery, and storage management.  (WHITE PAPER) READ ABSTRACT |

Email Management Services (EMS™) - Data Sheet by Dell MessageOne February 2008 - (Free Research) MessageOne's Email Management Services provide a total solution for email and BlackBerry® continuity, recovery, security, archiving, e-discovery, and storage management.  (WHITE PAPER) READ ABSTRACT |

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