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September 2008 - (Free Research)
Service Level Agreements transform IT departments from being reactive to being proactive. This paper discusses Embarcadero Performance Center, a best-of class database monitoring tool and describes how it can help your Database Administrator. 
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Call Center Management: Planning, Scheduling, Historical and Real Time Statistics by DeskFlex

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Email Archiving: Understanding the Reasons, Risks and Rewards by Proofpoint, Inc.

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Solving the Password Management Paradox: Defining the Problem and Reviewing the Four Best-Known Solutions by RoboForm Enterprise

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ROC Rhapsody™ by ROC Software

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