The Impact of Technology on Cost in Business Process Outsourcing (BPO) by SAP America, Inc.. This white paper examines the cost structure associated with BPO and shows that an assessment needs to address several cost components that are not included in the provider’s more... >> Discover more offerings from SAP America, Inc..
		Parature's Online Customer Service Software & Solutions by Parature Inc.. Parature is the global leader in on-demand customer support and help desk software. Our web-based support suite enables organizations to fundamentally change the way they more... >> Discover more offerings from Parature Inc..
		TechExcel CustomerWise (formerly TechExcel CRM) Customer Support Software by TechExcel, Inc.. CustomerWise helps optimize your support process by providing your internal support team with all of the tools necessary to resolve support requests quickly. From incident more... >> Discover more offerings from TechExcel, Inc..

Enabling the Identity Aware Network with ID-Audit by Applied Identity June 2008 - (Free Research) Check out this webcast and learn how identity-based security solutions can increase network visibility to help you understand your company’s user activity and resource access. (WEBCAST) READ ABSTRACT | GO TO WEBCAST

Outsourcing Network Security Protection: The Smart Option by Alcatel Lucent January 2008 - (Free Research) This white paper: • Describes the current state of security threats to organizations • Presents the benefits associated with outsourcing security protection • Describes the current most efficient and effective security solutions available from a managed security service provider (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Gaining Greater Performance and Flexibility from Next Generation IT Outsourcing by CompuCom Systems Inc. June 2008 - (Free Research) This paper explains about how to gain greater performance from your IT service provider and benefit from emerging trends that are becoming a part of next generation IT outsourcing. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

How to Protect Your Critical Resources with Identity-based Access Control by AEP Networks April 2008 - (Free Research) This paper addresses the concerns facing network security architects and introduces AEP IDpoint as an advanced IBAC solution that meets datacenter security needs and satisfies modern business security challenges. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Demystifying Data Loss Prevention: Requirements for Comprehensive Protection by DynTek Inc. / McAfee May 2008 - (Free Research) Learn how Data Loss Prevention (DLP) technology provides unprecedented visibility intohow data is used, and by whom, why, and when. With this insight, you can define and enforce data usage policies that help prevent both accidental and malicious data loss. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Security Implications of the Virtualized Datacenter by F5 Networks (E-mail this company) November 2007 - (Free Research) The concept that virtual operating environments are just as secure as their physical counterparts can be a very expensive and destructive fallacy. Read why Today’s system and security administrators need to begin focusing on virtual security, preparing for a new threat arena for distributed and targeted attacks. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

New Business Models for Converging Communications - Transforming the Enterprise by Alcatel Lucent January 2008 - (Free Research) As networks converge, corporate technology is evolving and becoming more complex. Converged voice, data, and video communications are fundamental to achieving the CEO's desired business value, and must be designed to integrate with business processes. This transformation creates new network and operations management challenges. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Mail Attender® for Lotus Notes - Archiving and Email Management by Sherpa Software (E-mail this company) Mail Attender® for Lotus Notes is a comprehensive email management tool that gives companies the power to control and manage data residing in email from a central location. Mail Attender can archive documents/attachments, enforce retention policies, delete non-business info & search content.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

How to Succeed with Offshore Software Testing When Almost Everyone Else Fails by TESTCo (E-mail this company) August 2007 - (Free Research) Offshore software testing projects fail at a greater rate than most other types of offshore projects. Most of the research into this problem points to very generic reasons. This paper identifies why offshore software testing projects fail, quantifies the impact of a failure and gives a list of actions that can prevent failure from happening. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Podcast: Asset Tracking Initiatives for People, Process & Technology by TrenStar (E-mail this company) August 2007 - (Free Research) Choosing the right solution plays an integral role in implementing an effective asset management solution. To get started with identifying the best solution for your asset tracking initiative, this podcast identifies four distinct stages. It also explains how finding one partner who can support all these needs greatly increases your success rate. (PODCAST) READ ABSTRACT | GO TO PODCAST

People, Process & Technology: Finding the ROI in Your Asset Tracking Initiatives by TrenStar (E-mail this company) July 2007 - (Free Research) Implementing asset tracking solutions is not as simple as investing in good technology. Using complex technologies to solve asset management issues without integrating technology with proven processes can be very detrimental to your business. This paper offers advice for implementing an asset management solution to increase supply chain visibility. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Epicor Enterprise ERP Solution for Midmarket Businesses by Epicor Software Corporation. Epicor Enterprise is a tightly integrated and industry-specific end-to-end ERP solution for midmarket businesses. Through its six application suites it provides access to the right information, from the right source, at the right time, empowering users throughout the value chain to make valid, accurate and informed decisions.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Primavera 6.0 (P6) for Project Portfolio Management by Primavera Systems Inc. P6 is an integrated project and portfolio management solution for globally prioritizing, planning, managing and executing projects, programs and portfolios throughout the enterprise.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Data Governance for Master Data Management and Beyond by DataFlux Corporation March 2008 - (Free Research) There are many different perceptions of what is meant by the term, data governance. Read this paper to learn the objectives of data governance and how to manage the many different kinds of risks that lurk within the enterprise information portfolio. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Processing and Filtering User Generated Content by Inversoft June 2008 - (Free Research) This white-paper presents one of the classic problems involved in UGC filtering, discusses a number of methods that users employ to circumvent UGC filters, and also shows how a well designed filter can succeed - even in the face of these problems. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

eCity Procurement - Purchase & Requisition Management for .Net2.0 by SLINGSHOT. eCity Buy and eCity Request form an integral part of the procurement and requisition management capabilities of the eCity Enterprise Suite. Access to eCity applications is provided via a user configurable “dashboard”.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

Challenges and Solutions for Centralized Remote Office Management by Avocent. February 2008 - (Free Research) Learn about Simple Remote Management Infrastructure (SRMI) - a comprehensive suite of out-of-band remote office management tools for managing branch offices. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Business Process Outsourcing for Life and Annuities by Fiserv Insurance Solutions. The Fiserv BPO solution is an extension of your business; we handle the administration while you maintain control through mutually established parameters and service levels.  (SERVICE) GO TO DETAILED REPORT

Mitigating Supply Chain Risk Using Collaborative Technology by InfinityQS (E-mail this company) May 2007 - (Free Research) This whitepaper addresses the trends surrounding Supply Chain Risk Management (SCRM) and the strategies that manufacturers are using to mitigate risk from their supply network. It contains a case study about how one manufacturer is viewing real-time, live quality data from its global supply network. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Epicor for Distribution - Enterprise and Mid-Market Distribution Management by Epicor Software Corporation. Designed for the unique needs of large and mid-market distributors, Epicor for Distribution streamlines all of your core distribution processes. It gives you an integrated platform for sales, CRM, supply chain, logistics, financials and reporting - a single point of visibility and control of the processes of a profitable distribution chain.  (SOFTWARE PRODUCT) GO TO DETAILED REPORT

America’s Quest for IPv6 – Part II: An Analysis of the Business and Financial Metrics of the Coming IPv6 Marketplace by Command Information June 2008 - (Free Research) The IPv6 infrastructure is on its way to America, and it’s coming through the normal technology refreshment cycle. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Enterprise Performance Management for Businesses and Workgroups by Oracle Corporation - SMT (E-mail this company) November 2007 - (Free Research) This white paper reviews the stages of growth that most companies experience. Examples of forward-thinking emerging businesses will show how BI and EPM solutions have been leveraged to manage expansion and address reporting and compliance issues. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Implementing a “Smart IPS”: IANS Working Knowledge Series™ by Sourcefire June 2008 - (Free Research) The LA Times faced challenges securing its internal network and complying with PCI to address both issues they decided to implement an IPS they develop selection criteria, investigated several solutions, and ultimately selected Sourcefire. (CASE STUDY) READ ABSTRACT | GO TO CASE STUDY

Maximizing the Performance of Web Pages, Applications, & Portals With F5 Accelerator – A Technical Overview by F5 Networks (E-mail this company) November 2007 - (Free Research) This paper introduces a new method for maximizing the performance of web pages, applications, and portals delivered to intranets, the Internet and extranet users, aptly named the F5 WebAccelerator. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

Performance Solution for Document Distribution by F5 Networks (E-mail this company) November 2007 - (Free Research) When it comes to project collaboration, modern enterprises are caught off guard by the increasing demands placed on their infrastructures by the Internet & advanced intranets/extranets. Learn how F5 WebAccelerator solution resolves all document repository network access problems, whether local or remote, irrespective of the enterprise environment. (WHITE PAPER) READ ABSTRACT | GO TO WHITE PAPER

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