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Actuate Rich Information Applications Platform Tour by Actuate

January 03, 2008 - (Free Research)
Discover how Actuate enables organizations to make interactions and service a better, more convenient experience for their customers. 
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Collaborative Reporting Architecture by Actuate

January 09, 2008 - (Free Research)
The Actuate® Enterprise Reporting platform is designed to create, maintain and deliver the structured account information required by today's most demanding Customer Self-Service and Online Channel applications for the words' l... 
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Actuate Performancesoft Suite Product Tour by Actuate

May 17, 2007 - (Free Research)
An effective method of monitoring and managing metrics is critical to increasing the performance of any organization. Learn how to gain visibility into all areas of concern and leverage insight into operations that stakeholders demand to ensure success. 
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Actuate OnPerformance How to Turn on World-Class Performance Management Using SaaS by Actuate

January 2008 - (Free Research)
For many organizations, implementing a Performance Management initiative properly requires not only developing good business strategies and aligning the key indicators that drive success, but also involves overcoming internal operational challe... 
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Customers, Not Cars, Now Drive Auto Importer’s Strategy by SAP America, Inc.

July 2011 - (Free Research)
This case study spotlights Colmobil Corp., one of Israel's leading importer and distributor of cars, trucks and buses, and their experience reorganizing their business around customers instead of vehicles. Inside, discover the tools they used to help them with this transformation, as well as the impressive results. 
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Presentation Transcript: Best practices for evaluating and selecting content analytics tools by IBM

June 2011 - (Free Research)
In this presentation transcript with Seth Grimes, Principal Consultant at Alta Plana Corp. and originator of the Text Analytics Summit, listeners will learn about best practices for evaluating content analytics tools and choosing the technology that best meets their business requirements. 
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Cloud backup tutorial: How to leverage cloud backup services by Iron Mountain

July 2009 - (Free Research)
In this tutorial on cloud backup, you will learn the pros and cons cloud backup, how cloud storage is changing data protection and disaster recovery and the differences in the cost of cloud backup vs. traditional backup. 
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The Total Economic Impact™ of Building Operational Performance Reporting Applications by Actuate

July 2008 - (Free Research)
Forrester found that by moving from a legacy reporting platform to a more flexible and dynamic reporting environment organizations can realize benefits around greater employee efficiency and improved visibility and consistency of financial information. 
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Presentation Transcript: Engaging the New Breed of BI Users with Customizable Dashboards and Analytics by Actuate

March 2011 - (Free Research)
BI users need a positive and unified experience with their information applications to help them make critical, data-driven business decisions. In this webcast transcript, Shaku Atre, founder and managing partner of the Atre Group, discusses strategies to encourage BI user engagement with customizable dashboards and analytics. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

E-Guide: Chapter 3: Enterprise-Class Tape Library Purchase Considerations by Quantum Corporation

February 2010 - (Free Research)
Now that you've reviewed the essential issues involved in any backup acquisition, this guide focuses on the specific considerations of enterprise-class tape libraries. You'll also find a series of specifications to help make on-the-spot product comparisons between vendors like Quantum Corp., Hewlett-Packard Corp., IBM, SpectraLogic Corp., and more. 
(EGUIDE) READ ABSTRACT |

ISC Corp. Case Study by Emerson Network Power

July 2009 - (Free Research)
ISC Corp. needed a new data center that could efficiently meet current and future needs. Learn how Emerson Network Power and its Liebert power and cooling technologies helped to realize that goal. 
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Using the Eclipse Data Tools Platform with SQL Anywhere 10 by Sybase iAnywhere

March 2008 - (Free Research)
The Eclipse Data Tools Platform (DTP) project is a new top-level project at eclipse.org. 
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The Windows Mobile Netbook for the Enterprise with Low TCO by Celio Corp / REDFLY Mobile Companion

August 2008 - (Free Research)
The Windows Mobile smartphone is easily deployed with a wide array of productivity tools allowing the mobile user to quickly respond to customer requests, stay up-to-date on the latest company information or access remote desktops. 
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8 Traits of IT-Friendly Contact Center and Web Customer Service Software by eGain Communications Corp.

May 2010 - (Free Research)
In this white paper, we discuss eight IT-friendly software traits that minimize risk, maximize ROI, and encourage innovation. Although the focus of this paper is on contact center and web customer service software, the discussion is broad enough to be a valuable guide for any technology investment. 
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The Renewed Finance Function: Extending Performance Management Beyond Finance by SAP America, Inc.

September 2008 - (Free Research)
In August 2007, CFO Research Services launched a research program to explore the ways in which the role of the finance team has changed in recent years. This report presents the findings of our online survey of 255 senior finance executives. 
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ManageEngine OpManager 8.5 by ManageEngine

July 2010 - (Free Research)
OpManager helps IT admins quickly identify & resolve network performance problems using built-in troubleshooting tools and provides a single console for monitoring servers (physical & virtual), applications, network devices, bandwidth, WAN links, VoIP etc. 
(TRIAL SOFTWARE) READ ABSTRACT |

Five Best Practices For Unified Communications by AT&T Corp

October 2010 - (Free Research)
To meet today’s increasing demands, businesses need to communicate and collaborate more efficiently. Communication needs to be timely and effective, reaching people where and when they want to be reached, at the office, at home or on the go.  Read this white paper to learn the five best practices for unified communications. 
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Doing More with Less: Next-Generation Strategies and Best Practices for Customer Service by eGain Communications Corp.

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Download a complimentary white paper on how world-class companies sustain service excellence, improve contact center productivity and reduce costs to beat their competitors in today's tough business environment. 
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5 Web Self-Service Pitfalls: What Every Contact Center Manager Must Know by eGain Communications Corp.

February 2010 - (Free Research)
This paper discusses and analyzes 5 myths frequently encountered in the context of self-service strategies and implementations, and offers proven industry best practices to counter them. This paper will be a valuable resource for you as you develop, implement, and refine your customer self-service strategy. 
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7 Habits of Highly Effective Contact Centers and Help Desks by eGain Communications Corp.

February 2010 - (Free Research)
In this paper, we discuss seven traits of successful contact centers and help desks, backed by stories and tips from our customers - some of the world’s most innovative customer service and support organizations. Read on to learn more about the seven habits that could set your contact center or help desk on the path to success and growth. 
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New Contact Center Megatrends and How to Ride them: The Contact Center Executive’s Guide to Career Success in Turbulent Times by eGain Communications Corp.

February 2010 - (Free Research)
Megatrends are not fads; they won’t go away after a while. The trick is to embrace change and stay ahead of these trends instead of getting swept away. This paper discusses what the seven megatrends of transforming contact centers today. Read on to learn more about these trends and learn some proven ways of how to benefit from them. 
(WHITE PAPER) READ ABSTRACT |

Roundup of Business Intelligence and Information Management Research, 1Q08 by Actuate

July 2008 - (Free Research)
This document provides a roundup of 1Q08 (and some earlier) research and toolkits for IT leaders on the topic of business intelligence (BI) and information management. 
(WHITE PAPER) READ ABSTRACT |

TUFF SHED Builds Productivity with Tracking Solution by AT&T Corp

October 2011 - (Free Research)
In this case study discover how TUFF SHED, a leading provider of installed storage buildings and garages, implemented TeleNav Vehicle Tracker™ from AT&T to help the company improve the productivity of its workforce and better monitor its fleet. 
(CASE STUDY) READ ABSTRACT |

How three SOA integration projects are connecting apps, processes by IBM

November 2013 - (Free Research)
In this expert e-guide, hear three case stories of organizations who created SOA processes -- networking equipment giant Cisco Systems, Southwestern utility powerhouse UNS Energy Corp. and ever-expanding Chilean retailer Cencosud S.A -- and projects that allowed them to implement successful, ongoing integration projects. 
(EGUIDE) READ ABSTRACT |

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