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Advanced Meter Infrastructure: Composite Technologies to Meet New Demands in Sales and Customer Service by SAP America, Inc..
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Activity based working: The Hybrid Organisation: Buildings by ComputerWeekly.com

June 15, 2010 - (Free Research)
The way we work is now open to wide-ranging review. The concept of the office as the ‘dumb’ container for work, housing the corporation and its infrastructure assets, will be challenged by a number of factors explored in this paper. Work, in the future, will only be a verb. It is becoming a process, not a place. 
(WHITE PAPER) READ ABSTRACT |

Garnering Executive Support: Building Your Business Plan for Strategic Meetings Management by StarCite

March 09, 2009 - (Free Research)
In this white paper, brought to you by StarCite, corporate travel and meetings professionals will learn why executive support is vital to a strategic meetings management effort and how to garner that support - even if it requires investment and resources from upper management. 
(WHITE PAPER) READ ABSTRACT |

The Google/TechTarget Research Project by TechTarget

November 2008 - (Free Research)
Google and TechTarget teamed up to research the usage and interactions between search and online media during the IT purchase process. This research offers insights on making the right choices of keywords and online content for your online marketing plan. 
(WEBCAST)

Strategic Profitability Management by SAP America, Inc.

December 2011 - (Free Research)
Very few of today's companies have a reliable way to achieve the widest profitability margins consistent with other strategic objectives, largely because no one person or organization is responsible for it. Read this white paper to find out what Ventana Research recommends as part of an effective profitability management strategy. 
(WHITE PAPER) READ ABSTRACT |

Oracle Accelerate - Not Just Smart but Timely by Oracle Corporation

March 2009 - (Free Research)
This paper gives you an overview of how Ovum has helped penetrate the upper-midmarket. Even when the slowing growth of the market hasn't. 
(WHITE PAPER) READ ABSTRACT |

The AT&T Telepresence Solution: Transforming Business at AT&T by AT&T Corp

April 2010 - (Free Research)
This paper details the gains AT&T has achieved from using the AT&T Telepresence Solution: Improved productivity, increased business velocity, controlled costs, strengthened business relationships and reduced environmental impact. 
(WHITE PAPER) READ ABSTRACT |

H.264 High Profile Calculator by Polycom, Inc.

August 2010 - (Free Research)
With the first and only H.264 High Profile implementation for real-time video, customers can immediately begin saving on bandwidth costs—up to 50%! Use the Quick Savings Calculators below to see how High Profile can reduce your bandwidth requirements and lower costs on your telepresence network. 
(PRODUCT DEMO) READ ABSTRACT |

Cost Basis Basics: Preparing for the New Reporting Requirement by Advent Software, Inc

June 2010 - (Free Research)
January 1, 2011 may have seemed very far away when the Emergency Economic Stabilization Act was signed into law in October 2008. As the date gets closer, however, many investment managers are still looking for guidance on the bill’s cost basis reporting provision—the first phase of which kicks in on that date. Read this paper to find out more. 
(WHITE PAPER)

WAN Governance Executive Primer by IPANEMA TECHNOLOGIES

February 2010 - (Free Research)
Read this paper to learn the complexity of managing WAN traffic is increasing, organizations need more capabilities for optimizing application performance than just WAN acceleration. 
(WHITE PAPER) READ ABSTRACT |

A New Breed of Data Warehouse by ASG Software Solutions

February 2010 - (Free Research)
Read this paper to learn about an emerging data warehouse technology that addresses many of the implementation challenges organizations face. 
(WHITE PAPER) READ ABSTRACT |

Cloud Services: What Are They, What Value Do They Provide? by AT&T Corp

August 2010 - (Free Research)
AT&T defines the cloud as a way for enterprises to quickly and easily tap computing, storage, software, development and network resources on demand. The model offloads the capex burden from enterprise budgets and moves it into a "pay-as-you-use" service model, reducing overall IT spend and service commitment terms.<!-- /Executive Summary --> 
(WHITE PAPER)

Freeing Up Cash Flow by Changing Cost Structures: Moving to OPEX reductions of more than 10 percent by Alcatel-Lucent

August 2010 - (Free Research)
To continue to attract and retain subscribers with advanced services and remain competitive, service providers need a way to transform their businesses by changing their cost structure. Service providers can achieve double-digit OPEX cost reductions by moving to a single maintenance contract, and so much more. 
(WHITE PAPER) READ ABSTRACT |

Profitability Analysis & Optimization: Gaining a competitive edge by IBM

February 2012 - (Free Research)
Improved business processes, powered by optimized technology, can help many companies significantly improve their profitability. Read this paper released by BPM Partners to see how a business can take advantage of new trends and tools for profitability. 
(WHITE PAPER) READ ABSTRACT |

City of Miami Reduces EMS Response Times Through IT Modernization and Eliminates 50% of IT Costs by Micro Focus, Ltd

July 2010 - (Free Research)
Read this case study to learn how the City of Miami Reduced EMS Response Times Through IT Modernization and Eliminated 50% of IT Costs. 
(WHITE PAPER) READ ABSTRACT |

Elektroskandia Achieves 65% Annual Savings by Moving To a Modern, Cost-Effective Windows Environment by Micro Focus, Ltd

July 2010 - (Free Research)
Read this case study to learn how Elektroskandia Achieves 65% Annual Savings by Moving To a Modern, Cost-Effective Windows Environment. 
(CASE STUDY) READ ABSTRACT |

Business Case: Migration Manager for eRoom by Metalogix

April 2010 - (Free Research)
This paper provides an executive-level framework for understanding the costs and savings for an organization that wishes to decommission eRoom and standardize on Microsoft SharePoint using Metalogix Migration Manager for eRoom. 
(WHITE PAPER) READ ABSTRACT |

Wall Street Systems Boosts SaaS Success with Help from Savvis by SAVVIS

June 2010 - (Free Research)
Wall Street Systems sought a world-class, managed infrastructure services provider to host its systems, databases, network, and security. By choosing Savvis as a provider for all its infrastructure, Wall Street Systems is succeeding in the fiercely competitive SaaS marketplace. 
(CASE STUDY) READ ABSTRACT |

Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI by SPSS Inc. Worldwide Headquarters

December 2008 - (Free Research)
This whitepaper makes the case for using predictive analytics as a catalyst for a company's growth. It includes best practices from several global companies including: Cablecom, Royal & Sun Alliance, and T. Rowe Price. Ultimately, it is about maximizing the level of understanding that can be achieved with customer data. 
(WHITE PAPER) READ ABSTRACT |

Leverage Cloud-Based Contact Center Technologies to Deliver Great Customer Experiences by Genesys

March 2013 - (Free Research)
In this white paper, explore the results of a survey from Forrester Research, Inc. to see how companies are dealing with contact center challenges and new technologies. 
(WHITE PAPER) READ ABSTRACT |

IFS Enterprise Asset Management - EAM / CMMS by IFS

IFS Enterprise Asset Management (EAM) is an information management system that connects all departments and disciplines within a company, making them an integrated unit. 
(SOFTWARE PRODUCT)

Benchmarking in the contact center: Tips for managing what you measure by Avaya

December 2010 - (Free Research)
Benchmarking projects are a great way for contact center organizations to improve their operations in order to reconcile competing demands from customers and the business. Read this white paper to learn best practices for executing a successful contact center benchmarking project. 
(WHITE PAPER) READ ABSTRACT |

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc.

January 2008 - (Free Research)
This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment. 
(WHITE PAPER) READ ABSTRACT |

Customer Experience Exchange E-Zine: Issue 3 by SearchCRM

March 2012 - (Free Research)
In this third edition of the Customer Experience Exchange e-zine, Chris Maxcer delves into world of incorporating team-building activities into contact center agents' schedules, Vangie Beal discusses Dell's six-year investment in social media and Anna Fiorentino writes about why customer loyalty has dipped nearly 10%. 
(EZINE)

Oracle PeopleSoft CRM Integration into the Contact Center by AMC Technology

May 2008 - (Free Research)
This technical integration brief explains how the PeopleSoft CRM application can be integrated into a contact center, including both general technical details of call center integration, as well as how to use vendor certified software from AMC. 
(WHITE PAPER) READ ABSTRACT |

Enterprise Data Services in SOA using ODI Suite by Oracle Corporation

February 2009 - (Free Research)
This whitepaper will demonstrate why Data Services are a foundation requirement for enterprise SOA deployments by describing just how valuable, and complex, business data is for the businesses that rely on it. 
(WHITE PAPER) READ ABSTRACT |

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