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Making the IVR Work for You and Your Customers with Self Service Differentiation by inContact

August 11, 2011 - (Free Research)
This webcast covers the potential of interactive voice recognition (IVR) technology to power service differentiation and improve customer relations. 
(VIDEO) READ ABSTRACT |

Top 5 Ways to Make IVR Work for You and Your Customers by inContact

September 22, 2010 - (Free Research)
This paper will help you find this crucial balance between financial efficiency and customer experience with 5 IVR best practices to help you ensure satisfaction all around. These methods have been developed by call center experts with years of experience in the call center space. Read on to learn about the top 5 ways to make IVR work for you. 
(WHITE PAPER) READ ABSTRACT |

Presentation Transcript: Developing for the Future - The New Trend for Hosted VXML by West Interactive

July 30, 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This transcript will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Developing for the Future - The New Trend for Hosted VXML by West Interactive

June 08, 2010 - (Free Research)
By taking advantage of the Voice XML platform (VXML) to manage infrastructure scale and support, companies are freeing up IT dollars and resources to focus on creating best-in-class customer experiences using IVR applications. This webinar will provide you with key information necessary to execute a comprehensive PaaS strategy using VXML. 
(WEBCAST) READ ABSTRACT |

The Intelligent Customer Front Door: Go Beyond the Limitations of Traditional Interactive Voice Response (IVR) to Deliver Superior Customer Service by Genesys

June 2008 - (Free Research)
This white paper discusses how companies can transform customer service by applying intelligent business rules for optimal efficiency and a competitive advantage. 
(WHITE PAPER) READ ABSTRACT |

Three Best Practices for Today's Profitable Contact Centers: Three Best Practices for Contributing to the Bottom Line by Avaya Inc.

July 2008 - (Free Research)
This white paper provides the three best practices for today's profitable contact centers. 
(WHITE PAPER) READ ABSTRACT |

Active Directory Expert Best Practices and Security Tips by Centrify Corporation

December 2012 - (Free Research)
Access this expert e-guide for Active Directory best practices and security tips. Learn about securing domain controllers, group policy security settings and more. 
(EGUIDE) READ ABSTRACT |

Recovery Manager for Active Directory by Dell Software

Quest Recovery Manager for Active Directory offers an easy-to-use solution for fast, granular, online recovery of Active Directory (AD) in the event of inadvertent modification of AD due to software failure or human error. 
(ASP & SOFTWARE PRODUCT)

Ensuring High Availability for Active Directory by Dell Software

September 2010 - (Free Research)
Every Active Directory administrator will agree that the health stability and recoverability of Active Directory is essential for the enterprise. If Active Directory fails, even in the slightest manner, one or all of the services and communications with Active Directory can also fail. Read this white paper to learn more. 
(WHITE PAPER) READ ABSTRACT |

The Top 12 Most Difficult Active Directory Management Tasks by Dell Software

October 2008 - (Free Research)
This paper explains the top 12 Most Difficult Active Directory Management Tasks and provides solution for making them easier. 
(WHITE PAPER) READ ABSTRACT |

Active Administrator™, Version 5.6.1 by ScriptLogic Corporation

December 2010 - (Free Research)
Active Administrator™ is a comprehensive and proactive Active Directory management solution. Active Administrator provides four powerful integrated AD management features within one console, including centralized event auditing and reporting, back-up and recovery, Group Policy offline editing and rollback, and simplified delegation of AD rights. 
(TRIAL SOFTWARE) READ ABSTRACT |

The Seven Common Challenges of Administering Active Directory by NetIQ Europe

May 2011 - (Free Research)
This white paper will out line the 7 common challenges you might face while trying to implement Active Directory securely. You will also learn some helpful tips that will assist you with these difficulties. 
(WHITE PAPER) READ ABSTRACT |

Best Practices for Integrating Mac OS X into Active Directory by CDW

April 2010 - (Free Research)
Watch this seminar and learn how the built-in capabilities of Mac OS® X can enable you to integrate Mac OS X and Active Directory in a way that fits best with your environment. 
(VIDEOCAST) READ ABSTRACT |

NetWrix Active Directory Change Reporter - Free! by Netwrix Corporation

July 2010 - (Free Research)
Active Directory change auditing is an important procedure for tracking unauthorized changes and errors to AD configurations. NetWrix AD Change Reporter automates the auditing process to promote both security and compliance. 
(DOWNLOAD) READ ABSTRACT |

The Active Directory Recycle Bin: The End of Third-Party Recovery Tools? by Dell Software

October 2009 - (Free Research)
Windows Server 2008 R2 offers a number of exciting new features, including an expanded Server Core offering, new Active Directory features, and - of special interest to anyone who has ever wished Active Directory had an “undo” button - a sort of recycle bin for Active Directory objects. 
(WHITE PAPER) READ ABSTRACT |

Self-Management of Passwords (SMOP) Version 1.1 by turbo-IT Corporation

May 2011 - (Free Research)
Active Directory users often have their accounts locked out or forget their passwords.  This download empowers users to perform self service password resets and unlock their accounts eliminating helpdesk calls resulting in increased productivity and reduced costs. 
(DEMO) READ ABSTRACT |

Managing Risk in an Active Directory Integrated Virtualized Environment by Dell Software

February 2014 - (Free Research)
Read this exclusive resource to find out about the security risks of Active Directory integrated virtualization. 
(WHITE PAPER) READ ABSTRACT |

Taking a SIP: What Executives Should Know about IP Transformation in the Contact Center by Genesys

September 2008 - (Free Research)
This white paper is intended for executives who are seeking to understand why SIP (Session Initiation Protocol) is a must-have technology for the contact center today, and how SIP-enabled IP solutions can help align you with your goals. 
(WHITE PAPER) READ ABSTRACT |

Managing Risk in an Active Directory Integrated Virtualized Environment by Imperva

February 2014 - (Free Research)
Read this exclusive resource to find out about the security risks of Active Directory integrated virtualization. 
(WHITE PAPER) READ ABSTRACT |

Video: Active Fabric by Dell, Inc.

June 2013 - (Free Research)
As network architectures begin to change from from chassis based switches due to server virtualization, you need a new network strategy to adapt. This guide highlights Dell's Active Fabric offerings and how their cost effective switching components can solve your network virtualization issues 
(WEBCAST) READ ABSTRACT |

Active Directory Auditing: What It Is, and What It Isn’t by Dell Software

February 2013 - (Free Research)
This white paper discusses the problems that stem from Active Directory (AD) native audit loggings, the functionalities you really need from your AD auditing solution for efficient management. 
(WHITE PAPER) READ ABSTRACT |

Active Directory Forest Disaster Recovery: What You Don't Know Will Hurt You by Dell Software

August 2012 - (Free Research)
Access this white paper to learn how to avoid the most common Active Directory disasters. Inside, examine case studies and discover strategies for handling domain controller failure, accidental bulk deletion of objects, forest failure and more. 
(WHITE PAPER) READ ABSTRACT |

Leverage Active Directory with Kerberos to Eliminate HTTP Password by PistolStar, Inc.

April 2008 - (Free Research)
This paper will discuss the workings and benefits of Kerberos, focusing on its single sign-on capabilities, its multipronged security, and its ease of use. 
(WHITE PAPER) READ ABSTRACT |

Using Microsoft Active Directory in the Domino World by PistolStar, Inc.

February 2009 - (Free Research)
Active Directory for Windows-based Lotus shops has left administrators with yet another account to manage. Learn about the password management challenges AD brings and the benefits of enabling users to use AD as a central authentication point. 
(WHITE PAPER) READ ABSTRACT |

Implementing an IT energy management plan for real savings by IBM

November 2010 - (Free Research)
This white paper will help you understand the functionality included with Active Energy Manager and assist you in developing a plan to unleash the potential of an energy-optimised data center. 
(WHITE PAPER) READ ABSTRACT |

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