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Case Study: la Caixa - Bank takes customer and employee support to the next level by Hewlett-Packard Limited

January 05, 2012 - (Free Research)

With HP's contact centre and customer services, la Caixa was able to expand and continue to provide excellent service to their customers. Read this case study now to learn more about HP's call centre and contact centre offerings.

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Goodman's LLP Case Study: Law Firm Plans for Contingencies with Indispensible BlackBerry Smartphones by BlackBerry

September 16, 2011 - (Free Research)

Access this case study to learn how a company deployed WIC Messenger to automatically push an up-to-date list of PINs to each BlackBerry smartphone so users could easily contact each other in the event of a power outage or email service disruption.

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Airbus Americas Case Study: IT Team Delivers Back-up Communications on BlackBerry Smartphones without Increasing Workload or Costs by BlackBerry

September 16, 2011 - (Free Research)

Access this case study to learn how a company implemented an emergency messaging system with an application that provides an up-to-date contact list pulled from the BlackBerry® Enterprise Server and corporate directory.

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Stikeman Elliott LLP: IT Team Offers Legal Team More Functionality in their BlackBerry Smartphones by BlackBerry

September 16, 2011 - (Free Research)

Access this case study to learn how a busy, mobile legal team successfully developed a Blackberry application to easily look up contact lists, access internal information about their firm and have an emergency communications system in place.

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Storage Europe: December 2011 by SearchStorage.com

December 05, 2011 - (Free Research)

Object-based storage dispenses with the hierarchical file system, so there are no nested subfolders. Instead, it uses an indexed flatfile structure in which each object is given a unique ID. This issue of IT in Europe includes case studies of how object-based storage products are being implemented in Europe.

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Shamrock: Building Supplier Keeps Business Growing by BlackBerry

September 16, 2011 - (Free Research)

Access this case study to learn how one company deployed BlackBerry® Enterprise Server Express to provide the company with many of the same BlackBerry® smartphone features that employees were accustomed to using, without additional software or user license fees.

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7 Best Practices for Speech Analytics by Autonomy, an HP company (E-mail this company)

December 28, 2011 - (Free Research)

Your customers are also calling, chatting, tweeting and emailing your contact center agents, sharing valuable information during each interaction. Download this complimentary white paper to learn how you can easily gather and leverage data from all customer interactions to assess how your agents are performing and improve the customer experience.

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BancVue is Winning the War Against the Big Banks with Sugar Professional by SugarCRM Inc.

November 08, 2010 - (Free Research)

Read this case study to learn how BancVue utilized Sugar Professional to optimize their customer’s business models and extend the base model contract module for improved contract management. Continue reading to learn how BancVue is winning the war against the big banks with the help of Sugar Professional.

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Have You Earned Your Customers’ Trust? by inContact

January 16, 2012 - (Free Research)

Companies need to take their customer experience to the next level. This means being more responsive and proactive, delivering consistently on brand promises, listening to customers and acting on that insight. Read on to learn why customer trust is critical to your business and how to successfully build your customer's trust.

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Microsoft Uses LiteSpeed® for SQL Server from Quest Software to Eliminate the Need for Additional Storage (Case Study) by Quest Software

December 31, 2010 - (Free Research)

In this case study, read about Microsoft’s Enterprise Application Services Group, and how they turned to LiteSpeed for backups that run four times faster while increasing performance. Then, see how LiteSpeed reduced the size of their SAP database backups, allowing them to leverage their current storage hardware. Read this case study today.

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Case Study: Appleby Simplifies Global Disaster Recovery with Fluid Data Technology by Dell Compellent

May 09, 2011 - (Free Research)

Because Appleby operates data centers in several geographic regions, replication for disaster recovery purposes is one of the company’s top concerns. The company’s decentralized storage infrastructure seemed to make multi-site replication prohibitively costly and complex. Check out this case study to learn about the solution Appleby found.

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6 Steps to Enterprise Resource Planning Implementation Success by IFS

January 2007 - (Free Research)

Implementing Enterprise Resource Planning (ERP), Contact Relationship Management (CRM), and Enterprise Asset Management (EAM) is complicated. Here are six simple steps to take to manage that complexity.

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Oracle GoldenGate on Sun Oracle Database Machine Configuration by Oracle Corporation

February 2010 - (Free Research)

This paper focuses on configuring Oracle GoldenGate to run on Sun Oracle Database Machine. Sun Oracle Database Machine can act as the source database, as the target database, or in some cases as both source and target databases for GoldenGate processing.

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Call Center Workforce Management Software Best Practices by Infor WFM Workbrain

January 2012 - (Free Research)

The market for workforce management (WFM) software in the contact center saw double-digit growth last year, but the technology still needs work, according to experts. In this e-guide you’ll explore the pros and cons of WFM.

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22 November 2011: Read the latest issue of the UK’s leading technology publication, where we analyse the latest technology news and what it means for IT managers. by ComputerWeekly.com

December 2011 - (Free Research)

In this week’s Computer Weekly, we talk to the British Library about the enormous storage challenges of digitising its printed archive; we examine the state of the UK IT jobs market and the skills that are most in demand by employers; and we look at case studies of the best virtualisation projects. Download the new issue now.

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Business Rule Management Systems and Financial Services: Equifax as a Case Study by ILOG, an IBM Company

April 2008 - (Free Research)

This case study examines Equifax's process of implementing a Business Rule Management System (BRMS) and the lessons learned. It provides readers with an understanding of BRMS as well best practices should they choose to implement a BRMS.

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Computer Weekly 22 November 2011: Read the latest issue of the UK’s leading technology publication, where we analyse the latest technology news and what it means for IT managers. by ComputerWeekly.com

November 2011 - (Free Research)

In this week's Computer Weekly, we talk to the British Library about the enormous storage challenges of digitising its printed archive; we examine the state of the UK IT jobs market and the skills that are most in demand by employers; and we look at case studies of the best virtualisation projects. Download the new issue now.

(EVENT)

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VDI Done Differently: A Case Study - Town of Lincoln, Massachusetts by Virtual Computer, Inc.

May 2011 - (Free Research)

How did one man manage the entire desktop infrastructure of Lincoln, Massachusetts? A near-constant demand for physical desktop support meant high inefficiency for critical public works. This case study reveals how one IT director moved his town forward to a hardware refresh and Windows 7 migration by leveraging desktop virtualization.

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VDI Done Differently: A Case Study - Planned Parenthood League of Massachussetts by Virtual Computer, Inc.

May 2011 - (Free Research)

This case study reveals how the IT department for one of the largest freestanding health care providers in the state of Massachusetts reduced operational costs and improved computing experience for their end-users through virtualization.

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Case Study: Benefits of Secure Off-Site Email Archiving by Mimecast

December 2011 - (Free Research)

Access this exclusive case study to learn how one company was able to easily and securely archive email offsite to pave the way for the firm’s migration to Exchange 2010. Discover the benefits of this solution inside.

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Case Study: Leading Online Data Protection and Storage Company Backs Up Over 12TB Daily by Peer Software

January 2012 - (Free Research)

Check out this case study to learn about the solution one company deployed to solve their content management challenges. In this brief study you'll receive an overview of the technology chosen by AssureVault, gain an understanding of its benefits, and learn how this solution is capable of addressing unforeseen problems later down the road.

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Case Study: Financial services firm gets fast ROI on backup solution by Peer Software

January 2012 - (Free Research)

Entrusted with managing massive volumes of data, Santa Fe Partner's small IT staff knows the importance of security and data availability. Recently, they were looking for a file synchronization tool that would help the company manage market and transactional data as well as allow data transfer for DR. Read on to learn about the solution they chose.

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Broker-Dealer Case Study: Reduced Compliance Burden With Perimeter's Message Archive by Perimeter eSecurity

January 2012 - (Free Research)

This case study explores how one small financial organization was able to significantly reduce operating costs by partnering with with an outsourced, secure email archiving specialist.

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Case Study: Automotive parts manufacturer creates global file sharing solution for efficient collaboration by Peer Software

January 2012 - (Free Research)

Read this brief case study to learn how Kiekert teamed up with Peer Software to implement a content management plan that facilitated efficient, reliable collaboration while also minimizing system resources.

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Maricopa Integrated Health System Case Study – Server and storage technology helps drive hospital’s EMR adoption by Intel and HP

September 2011 - (Free Research)

Maricopa Integrated Health System had a major decision to make: continue with its paper-based patient record system or adopt an electronic medical record (EMR) solution. In this case study, learn how Maricopa approached this project and what they realized in terms of IT and business benefits.

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