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1 - 25 of 475 | Next Page

Seven Blueprints for Contact Center Modernization by Genesys

March 13, 2014 - (Free Research)
Businesses are quickly realizing the value of customer experience and modernizing the contact center in order to improve customer retention and satisfaction. Contact center modernization involves transitioning from a closed, proprietary call center to a multi-channel, IP-centric contact center. 
(WHITE PAPER) READ ABSTRACT |

The Blueprint to Contact Center Modernization- Replacing Your ACD by Genesys

November 14, 2013 - (Free Research)
Your contact center is looking to improve agent productivity, increase efficiency, and provide stellar customer experiences -- but are your legacy technologies hampering your goals? If you still rely on Automatic Call Distribution (ACD), this could be the case. 
(WHITE PAPER) READ ABSTRACT |

Hilton Reservations Worldwide by Aspect

March 2008 - (Free Research)
Since implementing the workforce management capabilities, HRW has seen data accuracy go from within ten percent of actual to within three percent of actual due to Aspect eWorkforce Management. 
(CASE STUDY) READ ABSTRACT |

Extra Space Storage Dials Up Sales with inContact & Salesforce CRM by inContact

October 2010 - (Free Research)
This paper describes the benefits Extra Space Storage experienced by combining inContact’s on-demand platform and integrated with customer CRM software from salesforce.com. Read on to learn more about these benefits and learn how your company can experience the same results. 
(CASE STUDY) READ ABSTRACT |

E-Book: The Executive’s Guide to Contact Center Technology Planning by inContact

May 2010 - (Free Research)
In this e-book learn about emerging contact center technology trends and newer options like self-service technology, analytics and Web 2.0. Find out about 10 must-have technologies for the contemporary contact center. Learn how to select the best technology to meet your needs, and read expert advice for setting up contact center technology. 
(EBOOK)

VW Credit, Inc. by Aspect

March 2008 - (Free Research)
Implementing Aspect eWorkforce Management and its Perform enhancement enabled VCI to optimize its agent performance by allowing better forecasting and more accurate planning, as well as more effective scheduling. 
(CASE STUDY) READ ABSTRACT |

Consolidation 2.0: Consolidation Trends in Contact Center Technologies and Operations by CosmoCom, Inc.

January 2008 - (Free Research)
This white paper explains the benefits of Consolidation 2.0 and shows how it best meets the demands of today's global business environment. 
(WHITE PAPER) READ ABSTRACT |

Implementing a Telecommuting Program by Avaya Inc.

January 2008 - (Free Research)
This paper discusses several issues related to implementing a telecommuting home worker program for contact center agents. Certainly, the particular requirements of each company will dictate the extent to which these and other concepts are implemented. 
(WHITE PAPER) READ ABSTRACT |

Roadmap for Implementing a Multi-Site IP Contact Center by Avaya Inc.

May 2008 - (Free Research)
Explore a three-part guide to identifying the potential presented by Internet Protocol (IP), building a business case for migration to IP and ultimately designing and implementing an IP infrastructure. 
(WHITE PAPER) READ ABSTRACT |

Finally, a Simple Way to Deploy a Customer Contact Center by Contactual (Now 8x8, Inc.)

February 2010 - (Free Research)
The goal of customer interaction is to provide consistent and efficient service across all areas of customer contact channels. In this paper we examine two alternatives: building a contact center in-house versus using an online service such as Contactual OnDemand Contact Center to interact efficiently with customers. 
(WHITE PAPER) READ ABSTRACT |

NJ 2-1-1 Success Story by Five9

April 2013 - (Free Research)
Read this brief case study to learn how NJ-2-1-1 implemented a cloud-based virtual contact center that successfully handled over 90,000 calls when 2012's Hurricane Sandy hit. Read on to discover the benefits they are enjoying from this system. 
(CASE STUDY) READ ABSTRACT |

Benefits of Cloud-Based Communications by Interactive Intelligence, Inc.

April 2012 - (Free Research)
This presentation transcript explores the options of moving your contact center applications and Unified Communications strategies to the cloud. Uncover the benefits and opportunities of cloud-based solutions and potential pain points, and get help deciding if the cloud is a good option for your organization. 
(PRESENTATION TRANSCRIPT) READ ABSTRACT |

Executive Insight: Multi-Sourcing in the Call Center by inContact

February 2009 - (Free Research)
This paper examines how many executives are beginning to understand that cutting cost by outsourcing call center operations isn't always the best solution. Learn how "cheaper" often comes at the expense of "better". 
(WHITE PAPER) READ ABSTRACT |

Data Protection Using Premium Features: PowerVault™ MD3000 and MD3000i by Dell, Inc.

August 2008 - (Free Research)
Dell offers key-enabled premium features to help enhance the functionality of the PowerVault MD3000 and MD3000i storage arrays, these optional premium features include Virtual Disk Snapshot and Virtual Disk Copy. 
(WHITE PAPER) READ ABSTRACT |

Oracle Compatibility Developers Guide for Postgres Plus Advanced Server by EnterpriseDB Corporation

March 2008 - (Free Research)
This guide describes the Oracle compatibility features of Postgres Plus Advanced Server. Oracle compatibility means that an application runs in an Oracle environment as well as in a Postgres Plus Advanced Server environment with minimal or no changes to the application code. 
(TRAINING GUIDE) READ ABSTRACT |

Create Fault-Tolerant SQL Server 2008 Installations -- Rely on SQL Server 2008 Features to Protect Data by Dell, Inc. and Intel®

September 2009 - (Free Research)
Read this paper to determine how best to protect your SQL environment when running SQL Server on Dell PowerEdge servers. 
(WHITE PAPER) READ ABSTRACT |

Exchange 2010 Offers Compelling Reasons to Upgrade by Sherpa Software

January 2011 - (Free Research)
This white paper discusses some of the new features revolving around archiving, retention and eDiscovery, as well as answers to several related questions. 
(WHITE PAPER) READ ABSTRACT |

How Key MDM Features Affect Mobile Security Policy Management by BlackBerry

September 2013 - (Free Research)
In this expert guide from SearchSecurity.com, find out how to tackle developing your organization's mobile policy around the latest MDM solutions. Discover which features impact security the most and how you can establish a strategy that compliments them. 
(EGUIDE) READ ABSTRACT |

Proofpoint TechBrief: Email Archiving and Exchange 2010 by Proofpoint, Inc.

March 2010 - (Free Research)
Proofpoint ARCHIVE™ greatly extends the email retention features promised in Exchange 2010, delivers the robust features and performance that enterprises truly require and makes those features available today, without requiring an upgrade to the 2010 platform. Read this techbrief to learn more! 
(WHITE PAPER) READ ABSTRACT |

Mobility - Aironet 1100 Series by Cisco Systems

The Cisco Aironet® 1100 Series delivers an affordable and upgradable 802.11b wireless LAN (WLAN) solution, setting the enterprise standard for high performance, secure, manageable, and reliable WLANs. 
(HARDWARE PRODUCT)

Computer Weekly 27 September 2011: Download the latest issue of the UK's leading technology publication, featuring the news, analysis and opinion that matters to IT decision-makers by ComputerWeekly.com

September 2011 - (Free Research)
In this week's Computer Weekly, we take an in-depth look at Windows 8 - identifying what new features will be key to business users; and examine the remains of the National Programme for IT and what this means for the future of the NHS. Download the latest issue now. 
(EZINE)

CA ARCserve Backup r12.5 Security Features by CA ARCserve

May 2010 - (Free Research)
Check out this demonstration for an explanation of CA ARCserve Backup r12.5 security features. This video offers detailed instructions on how to use the security features, including encryption and administration console. 
(VIDEO) READ ABSTRACT |

Backup and Recovery for Oracle® Databases With Snapshot Feature of Sun™ Storage 7000 Unified Storage System by Oracle Corporation UK Ltd

April 2010 - (Free Research)
Sun™ Storage 7000 Series Unified Storage System has comprehensive data protection features that provide instant snapshots, cloning, rollback, and remote replication. This document shows the methodologies to be followed for performing backup and recovery operation of Oracle® databases using the snapshot, clone, and rollback features. 
(WHITE PAPER) READ ABSTRACT |

Own the Air: Testing Aruba Networks’ Adaptive Radio Management (ARM) in a High-Density Client Environment by Aruba Networks

July 2010 - (Free Research)
Aruba commissioned Network Test to evaluate the efficiency of Adaptive Radio Management (ARM) features. Using a massive over-the-air test bed1, Network Test assessed ARM features both individually and in concert, in the latter case using strict adherence to service-level agreements as one of the key metrics. 
(WHITE PAPER) READ ABSTRACT |

RHEV for Desktops Feature Comparison by Red Hat

May 2012 - (Free Research)
When choosing a desktop virtualization platform to manage your desktop infrastructure, your architecture and capabilities may be limited by the features offered by each product. This document details the features and benefits of Red Hat Enterprise Virtualization for Desktops 3.0 in comparison with current market competitors. 
(WHITE PAPER) READ ABSTRACT |

1 - 25 of 475 | Next Page

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